Chapter 4

Now, let us now proceed to Chapter 4, the presentation, analysis and interpretation of the data that the
researchers have gathered through conducting interviews to the respondents of the said study.

In order to fully understand this chapter, let me first present the questions that were asked to the
respondents.

QUESTIONS:

We, the researchers, presented the responses of the employees and customers in each questions we
have asked with follow-ups as shown in 4.1. The data that we have gathered from the said interview
that was conducted were analyzed and interpreted by the researchers. With that, let me present the
following researchers’ analysis and interpretation on those data.

First, the responses of the employees and the customers on the importance of online reservation in
terms of system usage was somehow similar saying that it is easy to use and is more accessible that
enables them to easily book a room to stay in.

In terms of internet connection, employees revealed that due to their location, they are not
experiencing any internet connection problems. As per the customers, some of them encounter internet
connection problem due to their respective location wherein there is low signal. Internet is really
important since we are talking about online reservation, so with low internet connectivity, customers
cannot able to access the online reservation system.

Now, when we talked about paying transactions, customers and employees agreed that paying the bills
using ATM or any cards is easier and give less worries to them.

Moreover, based on the data we have gathered, the system is functional and user-friendly to both
customers and employees wherein they can access the website easily. Also, the customer’s ratings on
this system ranges from 70%-100% which is really high.

Lastly, the customers and employees stated that it is really beneficial for them using they this online
reservation system of Talibon Pension House in booking a room to stay in. These are the following
benefits:

Employees:

 Promote their services through online (online marketing)

 Wider market range

Customer:

 Accessible provided that there is an internet connection

 User-friendly
 Time-saving
 Less stress
 Convenient
 Saves money
 Faster transaction.