CUSTOMER SATISFACTION QUESTIONAIRES

We wish to know how we can improve the level of service you currently receive and, therefore,
would appreciate your response to the following questions. All information provided will be treated
with highest level of discretion.
The technology used in banking sector is up to the mark.
The bank aware the customers about product/services and schedule of charges time to time.
Did you ever suffer from branch link down issues?
Did you ever suffer staff discourteous behaviour?
In banking sector did you ever face fraud and forgery?
Did you ever receive fake currency from bank voluntarily or involuntarily?
Internet Banking is secure for online transaction.
The bank consider on yours complains which customers posted in complain box?
The Islamic banking is genuinely according to the Islamic sharia.