Lesson 8

On lesson 8 we discussed complaints on social media. In order to be suceeded it is vital

to be polite.

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Expressions you can use when complaining

 I have a complaint to make. ...

 Sorry to bother you but...
 I'm sorry to say this but...
 I'm afraid I've got a complaint about...
 I'm afraid there is a slight problem with...
 Excuse me but there is a problem about...
 I want to complain about...

You have booked a hotel room on the Internet five months before your trip and for the
second night in a row the air conditioner system is not working. You have already
complained on day 1 but nothing has changed. How would you complain about this
situation?
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