Optimise coverage for voice and digital

channels with workforce scheduling.

Use task-based scheduling to control
the sequence of agent tasks.
Simulate the operation in order to
have the right level of resources
available. Create executive level
what-if resource planning scenarios.
All your recording needs are covered,
including: voice and IVR recording;
voice and screen recording; even
agent desktop and screen recording.
Collect customer feedback through
web-based surveys after an interaction.
The surveys can be designed, tested
and published using a configurable
web-user interface.
Ensure quality and compliance with
use cases that cover quality
management, skills assessment and
performance management.
Get visibility into and manage your
outsourced partner organisations by
identifying skills that drive desired
business results, then create models to
distribute this knowledge in a
consistent manner.
Get basic insights into voice
interactions with speech analytics or
go for deeper insights with advanced
text and speech analytics. You can
also mine messaging conversations
with messaging text analytics.
By reducing knowledge gaps in your
workforce with targeted, self-paced
training and clear coaching insights,
you can provide a more consistent
customer experience
across all channels.
Provide live transcripts of the
customer’s voice or chat bot
conversation on the agent’s
omnichannel desktop, then provide
the agent with prompts, hints, tips
and additional information based on
dynamic interpretation of what is
needed.
Consult your contact center
business needs with Solutif

Solutif_id

Solutif

Solutif.co.id

marketing@solutif.co.id