Professional Documents
Culture Documents
Action Matrix
Action Matrix
Chapter 4
Summary, Findings and Presentation
Age
18-23 61 61%
24-29 32 32%
30 Above 7 7%
Table 1 shows that out of 100 respondent representing 100% were age from 18 to 23
years old with 61 respondents or 61%, 24 to 29 years old with 32 respondents or 32%,
The table shows that our respondents compose of 43 or 43% of female and 57 or
57% of male
Status
Single 88 88%
Married 12 12%
Total 50 100%
Table 3 shows that out of 100 respondents represent as 100%. Single respondents
were 88 or 88%, Married respondent were 12 or 12%, none for widow respondent
Status
Table 3 shows that out of 100 respondents represent as 100%. 10 000-12 000 were 48
or 48%, 12 000-15 000 were 20 or 20% and 15 000 and above got 22 or 32%
The table shows that the behaviour of the sales clerk as regard to customer
The table shows that the behaviour of the sales clerk as regard to
The table shows that the behaviour of the sales clerk as regard to customer
The table shows that the behaviour of the sales clerk as regard to customer
The table shows that the behaviour of the sales clerk as regard to customer
Table 10- Assessment of respondents on the problem encountered by the sales clerk in
terms of:
The table shows that the problem encountered by the sales clerk in terms of
Table 11- Assessment of respondents on the problem encountered by the sales clerk in
terms of:
The table shows that the problem encountered by the sales clerk in terms of
Table 12- Assessment of respondents on the problem encountered by the sales clerk in
terms of:
The table shows that the problem encountered by the sales clerk in terms of
Table 13- Assessment of respondents on the problem encountered by the sales clerk in
terms of:
The table shows that the problem encountered by the sales clerk in terms of
Table 14- Assessment of respondents on the problem encountered by the sales clerk in
terms of:
The table shows that the problem encountered by the sales clerk in terms of
Table 15- Assessment of respondents on the sales personnel comply proper hygiene in
terms of:
Neatness Excellent
2 1.76 0.38 0.6 0.01
4.75%
The table shows that the sales personnel comply proper hygiene in terms of
Table 16- Assessment of respondents on the sales personnel comply proper hygiene in
terms of:
The table shows that the sales personnel comply proper hygiene in terms of
The table shows that sales personnel handle customer complains in terms of
The table shows that the sales personnel handle customer complains in terms
The table shows that sales personnel handle customer complains in terms of
The table shows that sales personnel handle customer complains in terms of
availability of products got 3.91% or very satisfactory.
Comments.
The table shows that sales personnel handle customer complains in terms of
feedback, suggestions or comments got 3.87% or very satisfactory.