Colortrac is the Trading Name of Colortrac Ltd and Colortrac Inc, incorporating Tangent and ANAtech.

Colortrac Ltd Registered no. 2443087 in England. Registered Office: 115c Milton Road, Cambridge, UK

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SmartLF Cx40 Scanner

Cx40m, Cx40c & Cx40e
Service Manual
Revision 1.0

©Colortrac Ltd 2006

This document should not be copied without

prior permission from:

Colortrac Ltd.
Kings Hall,
St. Ives Business Park,
St. Ives,
Huntingdon,
Cambridgeshire,
PE17 4WY.
United Kingdom.

Tel: +44 (0)1480 464618

Fax: +44 (0)1480 464620

www.colortrac.com

Colortrac Ltd makes no warranty with respect to this document and disclaims any implied warranties of
merchantability or fitness for a particular purpose. Information in this document is subject to change
without notice. Colortrac Ltd assumes no responsibility for errors that may appear in this document.

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Contents

Chapter Description Page

1 Introduction 4
1.1 Models Covered By This Manual 4
2 Tools Required 5
3 How To Contact Technical Support 5
4 Safety 6
4.1 Safety Warnings 6
4.2 EMC Testing 6
5 Removing & Replacing Panels From Scanner 7
5.1 Removing The Left Hand Cover 7
5.2 Removing The Right Hand Cover 8
5.3 Opening Access Panel 9
5.4 Removing Top Lid Cover 11
5.5 Removing Paper Guide Assembly 15
5.5.1 Replacing Paper Guide Assembly 16
6 Replacing Boards And Components 20
6.1 Replacing Control Panel Or Display Board 20
6.2 Replacing Scan Glass Or CIS 26
6.3 Removing Combined Main Board 36
6.3.1 Inserting Combined Main Board 37
6.4 Removing PSU From Scanner 40
6.4.1 Inserting PSU 43
6.5 Replacing The Main Timing Belt 47
6.6 Replacing Paper Hold Down Roller 49
6.7 Replacing Pinch Roller Assembly 54
6.8 Replacing Motor 60
6.9 Replacing Drive Rollers and Paper Sensor Cables 63
7.0 Replacing Paper Sensors 75
8 Fault Analysis 79

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1 Introduction NOTES:

1.1 Models covered by this manual

This manual contains information to assist in the repair and maintenance of the SmartLF
scanners from Colortrac.

It acts as a reference to service engineers who are approved by Colortrac.

There are 3 models:

SmartLF Cx40m
Monochrome
Scan width of 40” with handling for 44” media width. Optical resolution of 600dpi. Mono
and Greyscale scanning only.

SmartLF Cx40c
Colour
Scan width of 40” with handling for 44” media width. Optical resolution of 600dpi. RGB
(24-bit and 48-bit captured), Mono and Greyscale scanning at reduced speed.

SmartLF Cx40e
Enhanced
Scan width of 40” with handling for 44” media width. Optical resolution of 600dpi. RGB
(24-bit and 48-bit captured), Mono and Greyscale scanning with enhanced speed.

This manual shows how to replace the boards that make up the SmartLF Cx scanners.

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2 Tools Required. NOTES:

To work on the SmartLF scanners, certain tools will be required. See list below. The
acquisition of these tools is strongly recommended.

1. Medium sized Pozi-drive screwdriver

2. 5.5mm Nut Spinner.
3. 7mm Nut-spinner.
4. 1mm Allen Key
5. 2.5mm Allen Key
6. Cleaning fluid
7. Lint free wipes

Services CD's are available from the Colortrac support department. Please send an e-mail to
the support address (see below) giving company name and address to send disk to. These
CD’s are ONLY available for approved engineers and will NOT be issued to end-users

3 How to contact Technical Support

Although Colortrac technical support group will do their best to help any service engineer in
difficulties in the field, we accept no responsibility if a non-approved distributor/engineer
damages any part of the scanner during a field visit. Or if an end user removes any panels
under instruction from a distributors engineer or on his own accord.

When contacting support with a support issue, please include the following with initial e-mail:

• Scanner .dat file created as described in ‘SmartLF CxUtils’ program, this is important as it
contains ALL the information the support department needs to analyse the problem
• Serial Number
• Exact problem

Contact numbers for the Technical Support Group:

Tel No: +44 (0)1480 464618

Fax No: +44 (0)1480 464620
E-mail address:

support@colortrac.com
Support site:

www.colortrac.com/smartdownloads
Contact support@colortrac.com for user name and password.

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4. Safety NOTES:

4.1 Safety Warnings

ELECTRICAL
Do NOT remove this cover from the scanner while it is turned on or
operate the scanner with this cover removed

It is very important to allow the scanner to discharge before removing cover

and the boards. The boards can hold a charge and can give a shock if
touched.

MECHANICAL

The mechanism that operates the lid and the paper handling assembly
can trap fingers please handle with care

WEIGHT
Since the weight of the scanner is approximately 26.5Kg (without the stand, and 34.8kg with
the stand) and is recommend a minimum of two people to lift it safely.

ROTATING ROLLERS

The scanner operates two sets of rollers to move the image across the scanner.
These rollers, will grip ties and any other similar articles of clothing, as well as long
hair if put near the rollers during operation.

4.2 EMC Testing

All Colortrac scanners, which includes the model, have under gone and conform to
EMC and FCC .The EMC test is carried out to assure that no signals that could cause
interference are emitted from the scanner or that no external signal will interfere with the
scanner. See back for full information.

NOTE: PLEASE FOLLOW ANTI-STATIC PRECAUTIONS AT ALL

TIMES WHEN HANDLING COLORTRAC AND BOARDS.

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5 Removing and Replacing Panels from the Scanner. NOTES:

5.1 Removing The Left Hand End Cover.

To remove the Left Hand end cover, that covers the control panel of the
scanner:

1. Remove the 5 x M5 Pan Head Screws holding end cover to the

scanner.

2. Remove the end cover and keep it, with the 5 x screws, in a safe
place ready for re-assembling.

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5.2 Removing The Right Hand End Cover. NOTES:

To remove the Right Hand end cover, that covers the control panel of the
scanner:

1. Remove the 5 x M5 Pan Head Screws holding the end cover to the
scanner.

2. Remove the end cover and keep it, with the 5 x screws, in a safe
place ready for re-assembling.

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5.3 Opening Access Panel. NOTES:

To open the rear access panel to be able to get to the Main Processor
board and the PSU (power supply unit):

1. Unplug mains lead and USB Connector.

2. Remove the 8 x M3 Black Anodised Pan Head screws holding the

rear panel in place. Make sure you are holding the panel up as you
remove the last screw.

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3. Gently lower the panel down. The panel is hinged so will not need
to be totally removed.

4. Make sure that none of the cables are being pulled tight or have
caught on anything while in the lowered position.

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5.4 Removing Top Lid Cover. NOTES:

To remove the top lid cover to gain access to the inside of the paper
guide assembly:

Remove the top cover to gain access to the pinch rollers and paper hold
down rollers.

1. Open paper guide assembly by releasing the 2 x latches at either

end.

2. Lift the whole paper guide assembly.

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3. Prop the lid open with the safety lever. On the Left Hand side of
scanner.

4. Use a pozi-drive screw driver, remove the 2 x countersunk screws

at either end on the paper guide assembly.

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5. Completely remove the lid cover to reveal the inner cover plate.

6. Release the safety lever and gently lower paper guide assembly.

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7. Remove the 14 x pan head screws from the inner cover plate.

8. Store the cover plates somewhere to avoid damage until needed

from re-assembling.

9. Re-assembly in reverse order.

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5.5 Removing Paper Guide Assembly. NOTES:

To completely remove paper guide assembly:

1. Remove the Left Hand end cover as in chapter 5.1 page 7.

2. Remove the Right Hand end cover as in chapter 5.2 page 8

3. Using a flat head screwdriver, loosen the hinge pins on either side
of the paper guide assembly.

4. Remove the hinge pin out of the paper guide assembly and store
safely.

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5. Lift the complete paper guide assembly out of the scanner, and
store safely to prevent damage.

6. Replace as described in chapter 5.5.1 page16

5.5.1 Replace the Paper Guide Assembly.

1. Make sure the safety lever is moved across the front of the paper
tray so that it is not in the way when placing paper guide assembly
back in place.

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2. Position the paper guide assembly back on to the scanner. Make

sure the levers are at the front and the hinge is at the back.

3. Make sure the front levers are on top of the locking pin before fixing
the paper guide assembly into place.

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4. The holes in the paper guide assembly needs to be in-line with the
threaded bush of the scanner end cast for the hinge pin to go
through. Using a screwdriver through the hole, move the holes in
line with each other.

5. Reinsert the hinge pins at either end of the paper guide assembly.

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6. Tighten hinge pin using flat screwdriver.

7. Replace the Left Hand end cover in the reverse order of chapter
5.1 Page 7.

8. Replace the Right Hand end cover in the reverse order in chapter
5.2 Page 8.

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6 Replacing Boards and Components. NOTES:

6.1 Replacing Control Panel or Display Board

1. Remove the Right Hand end cover as shown in Chapter 5.2 page
8.

2. To remove display board, first disconnect the ribbon cable at the

front of board.

3. Remove the 4 x M3 nuts underneath the display board using the

5.5mm nut-spinner. Being careful to catch and retrieve the spacers
that will drop as the board is removed.

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4. Before removing cables, use a pen/pencil to indicate which paper

sensor cable is connected to which connector.

5. Disconnect the ribbon cable to the Combined Main board and the
paper sensor cables, then remove board.

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6. If replacing the display board, remove the ‘Pic Chip’ at this point
and place in the new board making sure it is fitted correctly in the
socket.

7. To remove the keypad, remove the 2 x M4 pan head screw to

remove whole panel.

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8. Refit (or fit the new panel at this point) the keypad panel with the
keypad attached by inserting the 2 x M5 pan head screws with the
cable hanging in the front of scanner.

9. Insert countersunk screws from top of the keypad, with the short
screws (screw 1) in the front 2 holes and longer screws (screw 2) in
the back 2 holes.

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10. Reconnect the ribbon cable from Combined Main Board and the
cables from the paper sensors making sure the paper sensors are
inserted in the correct way as marked during removal of the board
(Fit new board at this point with the ‘pic chip’ inserted).

11. Holding one of the 2 long spacers in position, insert display board
onto the long countersunk screw in rear left hand corner, holding in
place with 1 x M3 nut. Leave nut loose at this moment. Repeat with
the second rear spacer.

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12. Insert the front short spacers making sure that the sloped end is at
the bottom and positioned so that is slopes towards the rear of
board then insert M3 nuts and tighten all four nuts using the 5.5mm
nut-spinner.

13. Re-connect the ribbon cable from the keypad to the display board.

14. Refit Right Hand end cover as in reverse instruction in Chapter 5.2,
page 8.

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6.2 Replacing Scan Glass or CIS

1. Open paper guide assembly by releasing the 2 x latches at either

end. Prop the paper guide assembly with the safety lever on Left
Hand side of the scanner.

2. Using a thin Allen key / screwdriver, lift the first scan glass from it’s
location in the CIS mounting bracket.

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3. Lift the glass completely from the CIS mounting bracket, and store
in a safe place to prevent damage. If the glass is being replaced, fit
the new glass at this point, making sure the thickest black
screening is towards the front of the scanner.

5
4
3

4. Repeat removal of scan glass all the way along CIS mounting
bracket, storing all carefully.

NOTE: Each piece of glass has a thin strip of white tape on the rear
edge. If the glass is very tight going into the location, this strip can be
removed for ease of fitting.

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5. Remove the 2 x screws at Right Hand end of CIS mounting

bracket.

6. Remove 2 x screw at Left Hand end of CIS plate.

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7. Remove the 5 x screws that hold the CIS bracket down along the
length.

8. Gently lift the CIS mounting bracket out, being careful not to pull on
the CIS cables that can be broken if pulled out of sockets
incorrectly. Rotate the mounting bracket and lay it down on the
front extrusion for easy access to the attached ribbon cables.

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9. Gently pull the ribbon cables out of each CIS in turn to free the
mounting bracket from the scanner. These cables need to be
handled carefully to prevent the cores from snapping or being
damaged. It is recommended that this process can only be
repeated maximum of 10 times, the cables need to be replaced if it
exceeds that amount of times.

10. Remove the 2 x retaining bars which keeps the CIS in the mounting
bracket, if all CIS arrays are being replaced, remove all the
retaining bars.

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11. Release the CIS by loosening the 2 x grub screws in the side wall
of the mounting bracket.

12. Use an Allen key / screwdriver to lift the CIS from its mounting
location, making sure that no damage it caused to the CIS during
this procedure.

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13. Lift the CIS out of it location, if the old CIS is to be refitted, store in
a safe place to prevent damage. If the CIS is being replaced, fit the
new CIS at this point.

14. Refit the CIS, or fit the new CIS, into the available slot, making sure
the CIS mounting bracket is face down and the 3 slots are nearest
to you, and the 2 slots are towards the back. Place the CIS into its
location so the connector is on the Right Hand side of the slot.

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15. Making sure the CIS is seated right down in the slot, using an Allen
key, tighten the 2 x grub screws until they are finger tight against
the CIS. It must be tight enough to hold the CIS in place against the
far side wall of the slot, but not so tight as to cause any distortion in
the CIS itself. Repeat this process for all CIS arrays being replaced
or refitted.

16. Refit the 2 x retaining bars to hold the CIS in and prevent them
from moving and falling out when the mounting bar is replaced. The
screws should be tightened so the bar is down against the CIS, but
not so that it starts to move, or apply pressure, to the CIS in any
way.

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17. Gently push the CIS cables in to the CIS making sure the cable
isn’t bent over or folded at all during this procedure.

18. Rotate the CIS mounting bracket, and making sure the cables are
carefully fed back into the access holes to avoid folding or damage,
lower the mounting bracket into it’s location between the
extrusions.

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19. Refit all the 9 x retaining screws that hold the CIS mounting bracket
in place.

20. Clean each piece of glass with a soft cloth before replacing the
glass into the slot in the CIS mounting bracket. Make sure the
wider edge of the black screening is towards the front of the
scanner, so the CIS scan line is central in the clear area. Repeat
for all 5 pieces of glass.

21. Close the paper guide assembly right down, and run the manual
stitching software in the utilities program downloaded onto PC.

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6.3 Removing Combined Main Board. NOTES:

As the Combined Main Board is the only board that controls all
operations on the scanner, most of the problems will be fixed by changing
this board. Colortrac does not offer diagnostic support for any of the
boards and will only replace boards to repair the SmartLF scanners.

1. Open rear access panel as described in chapter 5.3 page 9.

2. Disconnect CIS ribbon cables by first, carefully, releasing the

locking slide and then sliding the cable out from the connector and
out through the ferrite held on the panel. Repeat this to all 5 ribbon
cables.

3. Disconnect the power Cable PSU DC O/P from PSU, motor cable
and display board ribbon cable from the Combined Main Board.

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4. Remove the ten M3 x 10mm screws and the two M4 x 6mm screws
that hold the Combined Main Board on to the panel and gently
remove from scanner.

5. Replace Main Board as described in chapter 6.3.1 page 37.

6.3.1 Inserting Combined Main Board.

Fit the replacement Combined Main Board as follows:

1. Hold replacement board up to panel and insert the first M3 x 10

screw in the central hole at the top of the board to hold it in place,
do not tighten at this point.

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2. Insert the two M4 x 6mm screws into the holes either side of the
USB2 connector. Then insert the remaining nine M3 x 5mm screws
around the board, when all are in place, tighten all the screws up,
making sure not to apply too much pressure.

3. Make sure the locking sliders on the CIS connectors are lifted up to
allow the cable to be inserted.

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4. Making sure the cables are inserted the correct way around, insert
all 5 of the CIS ribbon cables into their adjacent connectors. The
exposed ribbon cores must face away from the locking plate of the
connector and must go through the appropriate ferrite, so therefore
the exposed wires is facing AWAY from you, so you will see the
blue backing. This is true for ALL 5 ribbon cables.

5. Re-insert the power Cable PSU DC O/P from PSU, motor drive
cable and display board ribbon cable making sure they are located
and positioned correctly.

6. Close the access panel as described in reverse order in chapter

5.3 page 9. Making sure that all cables are within the chassis and
are not damaged by the panel closing.

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6.4 Removing PSU from Scanner. NOTES:

Remove the PSU as follows:

1. Open rear access panel as described in chapter 5.3 Page 9.

2. Disconnect Power Cable PSU DC O/P from PSU and motor drive
cable from Combined Mains Board.

3. Remove retaining M4 nuts from bottom two locations within the

PSU cover, access through holes in cover using a 7mm nut-spinner
(See chapter 2 “Tools Required”, ref. 1; page 5.)

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4. Remove retaining nuts from top two locations within the PSU cover,
and lower cover.

5. Disconnect PSU fan cable from PSU and totally remove cover.

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6. Disconnect Power Cable PSU DC O/P to Combined Main Board

and Power Cable PSU AC I/P connector.

7. Remove PSU by just pulling off the threaded studs. Make sure that
the earth lead is still on the location screw on panel. During
removal, be careful of any ribbon cables or other leads that might
be near the PSU or cover.

8. Replace PSU as described in chapter 6.4.1 page 43.

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6.4.1 Inserting Power Supply Unit. NOTES:

Replace the existing PSU or fit the new PSU as follows:

1. Being careful of cables that might still be connected to the Main

Board, push the new PSU onto the 4 threaded studs on the access
panel.

2. Reconnect the power Cable PSU DC O/P to the Combined Main

Board to CN2 and power Cable PSU AC I/P from Mains switch/inlet
filter to CN1 on PSU.

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3. Reconnect PSU fan cable to CN3 on PSU.

4. Feed power cable to Combined Main Board into protected cut out
in PSU cover and fit cover over PSU onto the same threaded studs
as the PSU is fitted to. Make sure that the main switch and power
inlet are both covered and that none of the cables are trapped or
likely to be damaged when fitting the cover.

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5. Drop an M4 nut into the 7mm nut-spinner for easy handling when
putting the nuts onto the threaded stud.

6. Secure the cover on with 2 x M4 nuts at the bottom of the PSU

cover though the holes. Note: it is recommended to put the bottom
2 nuts on first, so that if the fall out of the spinner the cover can be
easily removed to retrieve the stray nuts

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7. Fix top of the PSU cover with the other 2 x M4 nuts.

8. Reconnect power Cable PSU DC O/P from PSU and motor drive
cable

9. Close access panel in reverse as described in chapter 5.3 page 9.

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6.5 Replacing the Main Timing Belt. NOTES:

Remove the Left Hand side cover as show in chapter 5.1 Page 7.

1. Loosen the tension adjustment screw to release the pressure on

the timing belt.

2. Pull the belt off the drive roller pulley and either replace with a new
belt or store safely if replacing the old belt again later.

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3. Replace the belt so that it ends up around the pulleys as above.

Feed the belt around the motor pulley first (smallest pulley) then
around one of the large drive roller pulleys….

4. ….then feed the belt over the last pulley.

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5. Tighten the tension adjustment screw up, making sure the tension
bar is taking any slack out of the belt before doing so. Do not have
the belts too tight when taking out the slack from the belt, to do so
will cause the scanner to lock up the rollers on very fast scans.

6. Replace the Left Hand end cover in the reverse order in chapter
5.1 Page 7.

6.6 Replacing Paper Hold Down Rollers

1. Remove the top lid cover as described in chapter 5.4 page 11.

2. At either end of the paper guide assembly, remove the 3 x csk

screws holding the retaining brackets from the under side of the
paper guide assembly.

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3. Remove the paper hold down roller retaining brackets and the 2 x
springs at either end of the paper guide assembly to release the
paper hold down rollers. Then lift both the retaining brackets out.

4. Release the belt from the paper hold down roller, and lift clear of
scanner, repeat with the 2nd roller if necessary. Store in a safe
place if the rollers are being refitted. Fit new ones at this point.

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5. Remove the pulley and replace on the new roller, or just replace
the pulley if necessary at this point.

6. Replace or re-fit the rollers and fit the belts around the appropriate
roller pulley.

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7. Replace both the retaining brackets over either end of the rollers….

8. …and replace the 3 x csk screws to hold the retaining brackets in

place.

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9. Replace the paper hold down retaining brackets at both ends,

making sure the 2 x springs are held in place as positioning in
place. Check for free movement when the brackets are screwed in
place.

10. Replace the top lid cover in reverse order as described in chapter
5.4 page 11.

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6.7 Replacing Pinch Roller Assembly

1. Remove the top lid cover as described in chapter 5.4 page 11.

2. At the Right Hand end of the paper guide assembly, remove the 3 x
csk screws holding the retaining bracket from the under side of the
paper guide assembly.

3. Remove the paper hold down roller retaining bracket and the 2 x
springs to release the paper hold down rollers. Then lift the whole
retaining bracket out.

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4. Loosen the black retaining caps from all the pinch roller posts.

5. Remove the cap, the spring and the plunger from all the pinch roller
posts and store safely to prevent loss or damage to these parts.

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6. Lift the pinch roller assembly out of the post, and carefully remove
the timing belt from the end. The paper hold down rollers will lift to
allow this to be easier. Lift the whole roller assembly from all the
posts.

7. Remove the pulley from the end of the pinch roller assembly using
an Allen key, and store safely for refitting, or replace with new
pulley at this point.

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8. Replace the pulley on to the new pinch roller assembly, or replace

the timing belt at this point and refit the pinch roller assembly back
into position in the pinch roller posts.

9. Feed the timing belt onto both the paper hold down roller pulley
and the pinch roller assembly pulley, and pull the pinch roller
assembly until it slots into the post.

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10. Replace the plungers, springs and caps onto the pinch roller posts.
Make sure the caps are screwed all the way down.

11. Re-position the retaining bracket back over the paper hold down
rollers and pinch roller assembly, making sure they are all in the
slots correctly.

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NOTES:

12. Replace and tighten the 3 x csk screws to hold the retaining
bracket back in place.

13. Replace the paper hold down retaining bracket making sure the 2 x
springs are held in place as positioning in place. Check for free
movement when bracket screwed in place.

14. Replace the top lid cover in reverse order as described in chapter
5.4 page 11.

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6.8 Replacing motor. NOTES:

To replace the motor, follow these instructions

1. Open access panel as in chapter 5.3, page 9.

2. Remove timing belt as shown in chapter 6.5, page 47.

3. Loosen 2 x Grub screws and remove motor cog.

4. Remove the 4 x M4 nuts holding the motor in place

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NOTES:

5. Reach into the open access panel and pull the motor out of
chassis.

6. Disconnect the cable from the motor to the Combined Mains Board

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NOTES:

7. Re-insert the motor, inserting the 4 x screw through the 4 holes in

the motor cast and the thread of the screws exiting out of the end
cast.

8. Re-fit the 4 x M4 nuts to fasten motor in place making sure the

washers are in place behind the nuts.

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NOTES:

9. Re-insert the motor cog and tighten the 2 x grub screws.

10. Replace timing belt as shown in chapter 6.5 page 47.

11. Close the access panel as in reverse order in chapter 5.3 page 9.

6.9 Replacing Drive Rollers

1. Remove Left Hand end cover as in chapter 5.1 page 7.

2. Remove Right Hand end cover as in chapter 5.2 page 8.

3. Remove display board as in chapter 6.1 page 20.

4. Remove timing belt as in chapter 6.5 page 47.

5. Remove Paper guide assembly as in chapter 5.5 page 15.

6. Remove the CIS mounting bracket (leaving CIS arrays attached) as

in chapter 6.2 page 26

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7. Remove front plate by removing 3 x pan head screw at either end

of scanner

8. Remove paper support cover by taking out the pan head screw at
either end of the scanner.

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9. Lift and pull the paper support cover from the front extrusion.

10. Remove rear panel for access to rear extrusion screws. Remove
the 5 x M3 black pan head screws along the bottom of panel, and
the 1 x M5 pan head at either end of the scanner.

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11. Remove the 10 x Cap head screws on both sides of both

extrusions.

12. Lift extrusions from the scanner and store in a safe place to avoid
damage.

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13. Remove the drive roller pulleys by loosening the 2 x grub screws
and sliding off.

14. Remove 2 x pan head locking screw that holds the roller bearings
in place and push the bearings off the roller, push the bearing from
the inside so the bearing come off outwards.

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15. Disconnect the sensor cable from the front paper sensor to prevent
it from being damaged when the roller is removed.

16. Pull the front roller and other bear from the locating hole in Right
Hand end cast, and being careful of the front sensor cable. Repeat
with the rear roller.

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NOTES:

17. Lift and remove the rollers from the scanner and store in a safe
place to prevent damage. Replace the rollers if necessary at this
point.

18. Re-insert the rollers by first feeding the motor end through Left
Hand end plate, do NOT put the bearing back on at this point.

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NOTES:

19. Push the roller back to place in RH end plate, this end does have
the bearing in place. This might be a bit tight and make sure that
the roller does not damage the sensor and cable when being
pushed down. It is best to leave the sensor cable connector
unplugged while doing this.

20. Fit into the hole in the Right Hand end cast, making sure the roller
is fully in place.

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21. Fit the Left Hand bearing on the end and push fully in position.

22. Refit the 2 x pan head screws to secure both the bearings in place.

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NOTES:

23. Re-position the roller pulleys and tighten the 2 x grub screws. Make
sure that the roller pulleys are in line with the other roller pulleys, as
well as the motor, before tightening so that the belt doesn’t skew
while the motor is running.

24. Refit the extrusions over the rollers, making sure the front extrusion
has the end with the two holes in it is at the sensor end of the
scanner and that both extrusions will allow the CIS mounting
bracket to fit back into the gap.

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NOTES:

25. Re-insert the 10 x Cap head screws to hold the extrusion in place.
Before tightening the screws up on both extrusions, place the CIS
mounting bracket back in place (do not connect the ribbon cables
at this point). Move the extrusions until they are holding the
mounting bracket firmly in place, with no free movement, but still
able to freely remove the CIS mounting bracket again. Tighten up
the outside screws on the extrusion with the mounting bracket still
in place. Then lift the mounting bracket out and tightening the inner
ones.

26. Refit the paper support cover, replace the 1 x M4 pan head screw
at either end of the scanner, but do NOT tighten at this point.

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27. Re-fit the front cover back in place. Make sure the front cover is
kept level as you try to fit it onto scanner so that the paper support
fits easily into the front cover.

28. Push into position and replace the 3 x pan head screws at either
end of scanner. Tighten up the paper support screw.

29. Replace display board in reverse order as in chapter 6.1 page 20.

30. Replace timing belt as in chapter 6.5 page 47.

31. Replace Left Hand end cover as in chapter 5.1 page 7.

32. Replace Right Hand end cover as in chapter 5.2 page 8.

33. Replace Paper guide assembly as in chapter 5.5 page 15.

34. Replace the CIS mounting bracket as in chapter 6.2 page 26.

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7.0 Replacing Paper sensors NOTES:

1. Open access panel as in chapter 5.3 page 9.

2. Remove Left Hand End Cover as in chapter 5.1 page 7.

3. Feed the pozi-drive screwdriver through the 2 large hole on the

underside of the scanner, on the Left Hand side of the scanner
looking from the rear of the scanner….

4. …and remove the 2 x M3 pan head screws holding the bracket in

place.

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NOTES:

5. Disconnect the two connectors to the paper sensors from the

display board.

6. pull the bracket, along with the cables completely out of the
scanner.

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7. Remove the single M3 pan head screw to take the sensor off the
bracket. Replace the sensor and locate the locating pin of the
sensor into the bracket before re-fitting the screw. Repeat for both
sensors if necessary. Re-fit the cables to the sensor if they have
been removed. Replace the cables at this point if required.

8. Feed the cables back through the hole in the end plate to the
control panel, and feed the bracket back up into it location hole
within the scanner.

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9. Balance one of the screws on top of the screwdriver, and while

holding the bracket up in place inside the scanner, push the screw
up through the appropriate hole and screw the bracket in place.
Repeat with the other screw.

10. Reconnect the sensor cables to the display board. Make sure that
the cable coming from the front sensor is connected to the front
connector, and the rear sensor cable is on the second connector
on the board. Before replacing the covers it can be tested to make
sure that the sensors are the correct way around. By placing a
finger over the first sensor, with the scanner powered up, will
activate the rollers, if they don’t and the rear one activates the
rollers, then cables are the wrong way around and need swapping
at the display board end.

11. Close the access panel as in chapter 5.3 page 9

12. Replace the Left Hand end cover as in chapter 5.1 page 7.

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8 Fault Analysis NOTES:

Use the following 2 tables to analyse any faulty scanners. If, after running the suggested repair
suggestions below, the scanner still fails to operate correctly, then contact support using the
information in chapter 3 page 5.

Fault as Displayed by Scanner: Repair Codes*

Scanner doesn’t activate on power up. A E

Power going to scanner, but scanner still looks dead. E D K L

Scanner active, but software doesn’t see it. B H D E

Display stays in the ‘initialising’ stage on power up. E F D K L

Scanner on and seen by software, but no LCD display. K F E D

Scanner scans but image is corrupted or black, or wrong colours. S D M B

Scanner doesn’t take paper in. N F E D

Scanner doesn’t move paper, rollers are free moving. P R J E D

Paper loads, scans from software, but keypad doesn’t appear to work. B G F D E

Image dark or exhibits lines or line patches T U X

Image looks out of stitch with dis-jointed image. W

* the ‘codes’ refers to the repair table on the next page, and it is recommended you try the repairs in the order given.

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It is recommended that before changing any of the boards, that the cable connections to these
boards are checked for loose wires, bad connections and proper insertion andNOTES:
that the PSU
voltages are correct.

Recommended Repair Suggestion Chart.

Code: Suggestions:
Check power source is supplying voltage. If so, check the power cable i.e. fuse or
A
broken wire.
B Check Colortrac software and scanner drivers are installed correctly.

D Replace Combined Main board as chapters 6.3 pages 36.

E Replace PSU as in chapter 6.5 page 40.

F Replace Display board as in chapter 6.1 page 20.

G Replace Keypad (Control panel) as in chapter 6.1 page 20.

Check USB2 cable to connection. If the cable seems OK, check the USB2 card. Check
H
the card and cable see another USB2 device.
J Check and replace motor as in chapter 6.8 page 60.
Check the ‘PIC’ chip is correctly inserted in display board, if incorrectly inserted, a
K
replacement will be required as damage can be sustained.
Remove and check each ribbon cable to each CIS in turn. Make sure that the cable
L
has a good contact in the connector and has not been broken.
Check the CIS devices light up during operation. If any of the CIS arrays don’t light up,
M
carry out instruction L above. Replace CIS if still fails to work as in chapter 6.2 page 26
Hold finger over the front sensor, if this does not activate the motor, hold finger over
the rear sensor. If the motor activates, then the sensor cables are plugged into the
N
display board the wrong way round. If neither operates the motor, the check for bad
connection or replace sensor as chapter 6.9 page 63
P Check Main Timing Belt is not stretched, replace if necessary as chapter 6.5 page 47

R Check pulleys are not loose and tighten if necessary.

Check the USB speed to ensure that a USB2 device is being used. These scanners do
S
NOT work with USB1
T Run the Full Normalisation program in the Utilities program downloaded on PC.

U Run the factory Normalisation in the Utilities program downloaded on PC.

W Run the manual stitch program in the Utilities program.

X Return scanner to factory setting by downloading appropriate .dat file sent by support.

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