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 ENGLISH FOR TOURISM
AND HOSPITALITY INDUSTRY

Erna Wigati, S.Pd., M.Pd

Erfina Maulidah Khabib, S,Pd, M.Pd

CV. PENA PESRSADA

i
 ENGLISH FOR TOURISM
AND HOSPITALITY INDUSTRY

Penulis :
Erna Wigati, S.Pd., M.Pd
Erfina Maulidah Khabib, S,Pd, M.Pd

ISBN : 978-623-6688-36-6

Design Cover :
Retnani Nur Briliant

Layout :
Nisa Falahia

Penerbit CV. Pena Persada

Redaksi :
Jl. Gerilya No. 292 Purwokerto Selatan, Kab. Banyumas Jawa
Tengah
Email : penerbit.penapersada@gmail.com
Website : penapersada.com
Phone : (0281) 7771388
Anggota IKAPI
All right reserved

Cetakan pertama : 2020

Hak cipta dilindungi oleh undang-undang. Dilarang

memperbanyak karya tulis ini dalam bentuk apapun tanpa ijin
penerbit

ii
 PREFACE

English is international language that must be mastered by

students to commuicate at an International Language that must be
mastered by students to communicate at an international level. So
English is very important at school. We have compiled this book to
meet the needs of students in the specific disispline of tourism and
the Hospitality Industry.
This book is divided in two sections: Practical part and
Theoretical review. In practical part, the students will learn many
skills and experience that they will need in their work of Tourism
and Hotel Industries. They will practice to communicate in English
through Some role plays and various theme and activity. While in
theoretical review, students will review the grammar rules based
on the sample sentences. Moreover, they will learn about the stress
words and phonemic symbols.
This book is not the only one source of material of my
English lesson. It is only one of various media that I use in teaching
English but it’s very important for the students to get this book in
order to support their learning activities. I hope this book will be
useful for anyone who read it. Suggestions for this book can be
sent to ernawigati@mandalabhakti.ac.id.

iii
 TABLE OF CONTENT

PREFACE .......................................................................................... iii

TABLE OF CONTENT .................................................................... iv
INTRODUCTION .......................................................................... v
1. The Check-In ......................................................................... 1
2. Exchange Information of Room Rates ................................ 4
3. Location of Facilities ............................................................. 6
4. The Hotel Bedroom ............................................................... 8
5. Problem and Solution .......................................................... 10
6. The Check-Out....................................................................... 13
7. Leaving a Message on the Telephone .................................. 15
8. Glossary.................................................................................. 18
9. Final Exercise ........................................................................ 25
10. Grammar Review ................................................................. 27
11. Appendices ............................................................................ 31
REFERENCES .................................................................................. 36

iv
 INTRODUCTION

Communication is the core elements of hospitality industry.

Understanding of performance expectations are keys to the
achievement of tourist satisfaction. Good oral and written
communication skills are the most important skills to hospitality
practitioners at different position levels. Good English communi-
cation during the study will add value to students' education. In
the tourism industry supply and demand side must communicate
perfectly in order to ensure quality and needed performance
standards. Both practicing oral communication and written
communication are rated high.
Recently, sector of services of tourism plays an important
role. In order to ensure the quality of hospitality services it is
necessary to find common language between supply and demand
sides. Since English has become an international language, it has
become increasingly necessary for employees working in tourism
to develop the language skills to be able to fulfil the requirements
of tourism industries. Moreover, globalization has increased
competition in tourism markets, and destinations are exposed to
tough price competition on homogenized products by rivals
worldwide. Because of these challenges, human resource develop-
ment is critical to the success of tourism in many markets. Future
hotel and tourism industries need educational establish-hment that
design hospitality and language course.
Tourism and Hotel education program is a part of the wide
tourism industries. Tourism is a creative industry which develop
and sell products based on creative labour. Based on the reason
above, the students of Tourism and Hotel Industry need an
effective way and teaching media to help them achieve their career
in Tourism and Hotel Industry. Therefore, This book is supposed
to help student while they are learning English for special purpose,
in this case, English for Tourism and Hotel Industry.

v
 ENGLISH FOR TOURISM AND
HOSPITALITY INDUSTRY

vi
 THE CHECK-IN

The purpose of this lesson is to give false beginners the skills

to enter a hotel and book a room. This lesson follows a simple
format of an introductory activity and discussion, followed by a
role-play activity.

Basic competence : Students will be able to make and to

receive bookings.

Indicators : - use How to request (I’d like to ~/ use of

modals )
- practice the sample role play
- create student’s own conversation about
making and receiving booking
- tell the time

Instruction Speak : - The sample conversation is used as aing

activity to improve your pronun-
ciation, Spelling and fluency in your
speech.
- Having finished practicing the conver-
sation, you have to make your own
conversation

Evaluation : The students have to present the role play

1. The Check-In
Conversation:
Front Desk : Welcome to the Wyatt Hotel. May I help you?
Traveler : I'd like a room please?
Front Desk : Would you like a single or a double?
Traveler : I'd like a double, please?
Front Desk : May I have your name, please?
1
 Traveler : Timothy Findley.
Front Desk : Could you spell that please?
Traveler : F-I-N-D-L-E-Y.
Front Desk : How many are in your party?
Traveler : Just two.
Front Desk : How many nights would you like to stay?
Traveler : Just tonight.
Front Desk : How will you be paying?
Traveler : Is Visa OK?
Front Desk : That'll be fine. Would you like a wake-up call?
Traveler : Yes, I'd like a wake-up call for 6:30. Do you have
a pool?
Front desk : Yes, we do. On the 2nd floor. Here's your key.
That room 405 on the fourth floor

2. Telling Time
There are four ways of telling time:
a. Use o’clock to say that the time is ‘tepat’
Example: 07.00----it’s seven o’clock
b. Use past. Say the minute -past-then say the hour
Example: 07.10----it’s ten (minutes) past seven
09.25----it’s twenty five (minutes) past nine
c. Use to. Say the minute –to-then say the hour
Example: 02.50----it’s ten to three
d. Say the hour then say the minute
Example: 11.20----it’s eleven twenty am

3. Conversation Activities
a. Practice using the above expressions by having a dialogue
similar to the ones above with a partner, one partner taking
the role of the guest and the other taking the role of the staff.
For additional practice, switch roles. Practice the dialogue
several times, trying to use all of the expressions noted
above.
b. Role play the following situations with a partner, one person
taking the role of the guest and the other person taking the
role of a hotel staff.
2
4. Role-play : Hotel Guests
You are traveling alone. You
would like a single room. You
would like to pay with cash.
You will be staying 2 nights.
You would like a wake-up call
for 7:00 A.M.
You are traveling with your
husband/wife. You would like
a single room. You would like
to pay with credit card. You
will be staying 2 nights. You
would like a wake-up call for
6:00 A.M.
You are traveling with two
friends. You would like a
double room. You would like
to pay with credit card. You
will be staying 1 night. You
would like a wake-up call for
6:30 A.M.
You are traveling alone. You
would like a single room.
You would like to pay with
cash. You will be staying 1
night. You would like a
wake-up call for 7:30 A.M.
You are with your brother.
You would like a double
room. You would like to pay
with cash. You will be
staying 2 nights. You would
like a wake-up call for 6:00
A.M.
You are traveling alone. You
would like a single room.
You would like to pay with
credit card. You will be
staying 4 nights. You don’t
want a wake-up call.
3
 EXCHANGE INFORMATION
OF ROOM RATE

The purpose of the lesson is to give the students skill in

giving information of the guest’s enquiries. This lesson is followed
by role-play activity.
Basic competence : Students will be able to exchange
information of room rate.
Indicator : - use Language for defining price
- pronounce words correctly
Instruction : - The sample conversation is used as a
- Speak-ing activity to improve your pro-
nunciation, spelling and fluency in your
speech.
- Having finished practicing the conver-
sation, you have to make your own
conversation
Evaluation : The students have to present the role play

Exchange Information of Room Rate

Read aloud the conversation, notice your pronunciation.

Guest : Hello, is that the Sunan Hotel?
Employee : Yes, madam, can I help you?
Guest : I’m enquiring about the room rates at your hotel.
Could you tell me, please, how much a double
room is?
Employee : Yes, of course. Well, double rooms or twin rooms
are from $240 to $280 a night.
Guest : And do you have a number of executive suites
too?
Employee : Yes, we do. The suites range is from $550 to
$1,000 per night.
Guest : Is there a service charge included in the price?

4
Employee : No, madam, the service charge is 15%
Guest : I see, OK, so the double room is $280
Employee : $280 is the top price. The doubles are from $240
to $280 a night.
Guest : Yes, thanks, and the suites $550 to $1,000.
Employee : That’s right, and the service charge is 15%.
Guest : I think I have all that. Thank you very much.
Employee : You’re welcome

Conversation Activities
1. Practice using the above expressions by having a
dialogue similar to the ones above with a partner, one
partner taking the role of the guest and the other taking
the role of the staff. For additional practice, switch roles.
Practice the dialogue several times, trying to use all of the
expressions noted above.
2. Role Play: Choose your partner, modify the conversation
with your own words then practice it as a role play.
3. Check your pronunciation in the dictionary to make sure
that you pronounce the words correctly.

5
 LOCATION OF FACILITIES

The purpose of the lesson is to give the student the basic

skill and information to provide information to guest at a hotel.

Basic competence : Students will be able to provide location

information to guest at a hotel
Indicator : - direct the guest into a particular place
- describe places in a hotel
Instruction : - The sample conversation is used as a
speaking activity to improve your
pronunciation,spelling and fluency in
your speech. Having finished practicing
the conversation, you have to make
your own conversation
Evaluation : The students have to present the role play

Location of Facilities

1. Conversation
Guest : Can you tell me where the gift shop is, please?
Employee : Certainly, sir, the gift shop is in the basement, in
fact there are several gift shops. Take the lift to
the basement, and when you go out of the lift
turn right, and you’ll see them on your right.
Guest : Thanks.
Guest : Excuse me, where’s the travel desk, please?
Employee : The travel desk, madam is in the main lobby, on
the ground floor, right opposite the reception
desk.
Guest : Sorry, I didn’t catch that.
Employee : Go down to the main lobby and just opposite the
reception desk you’ll see the travel desk.
Guest : Oh, I see, thank you very much.

6
 Guest : Excuse me, I’m looking for the bar, please.
Employee : Yes, sir, it’s inside the restaurant on the ground
floor. Go down to the ground floor, turn left out
of the lift, and the bar is just there, on your left,
inside the main restaurant.
Guest : Oh, it’s inside the restaurant … I see, thanks very
much.
Employee : It’s my pleasure sir.

2. Conversation Activities
a. Practice using the above expressions by having a dialogue
similar to the ones above with a partner, one partner taking
the role of the guest and the other taking the role of the staff.
For additional practice, switch roles. Practice the dialogue
several times, trying to use all of the expressions noted
above.
b. Role play the following situation with a partner, one person
taking the role of the guest and the other person taking the
role of a hotel staff.
1) Guest is looking for the spa, By using your own word,
direct the guest into that place

7
 THE HOTEL BEDROOM

The purpose of the lesson is to give the students skills and

information to Describe hotel room facilities.
Basic competence : the students will be able to give infor-
mation about the hotel rooms and facilities
inside the rooms
Indicator : - describe many types of bedroom and
the facilities in a hotel
- Use There is/isn’t in the sentences. This
lesson is followed by role-play activity
Instruction : - The sample conversation is used as a
speaking activity to improve your
pronunciation, spelling and fluency in
your speech.
- Having finished practicing the conver-
sation, you have to make your own
conversation
Evaluation : The students have to present the role play

The Hotel Bedroom

1. Conversation
Guest : Can you describe the room to me, please?
Employee : Certainly madam, let’s see, first there’s a big
double bed, and of course there’s a telephone by
the bed, and you have the radio alarm next to
that. Then there’s a TV of course, with remote
control…
Guest : Is there a CD player in the room?
Employee : I’m afraid there isn’t a CD player in the room,
madam.
Guest : Oh well, perhaps it’s not very important. But the
bed sheets, are they changed every day?

8
 Employee :Yes, they’re changed every day. And in fact the
pillows are filled with a special non-allergenic
material. And let’s see, what else? There’s a large
wardrobe, and there are plenty of coat hangers.
Then there’s a desk by the window, with two
very comfortable chairs.
Guest : Well, that seems to be just fine. OK, I’ll take it.

2. Conversation Activities
a. Practice using the above expressions by having a dialogue
similar to the ones above with a partner, one partner taking
the role of the guest and the other taking the role of the staff.
For additional practice, switch roles. Practice the dialogue
several times, trying to use all of the expressions noted
above.
b. Role play the following situation with a partner, one person
taking the role of the guest and the other person taking the
role of a hotel staff.
1) Describe many types of room based on your experience
and your imagination about it

9
 PROBLEM AND SOLUTION

The purpose of the lesson is to give the students skills in

offering help politely to the guest.
Basic competence :the students will be able to use phrases to offer
assistance to room guests
Indicator : - use phrases for enquiry
Ex: Is there anything in particular you
need? promising (I’ll send someone
up right away)
- compose sentence correctly
Instruction : - The sample conversation is used as a
speaking activity to improve your
pronunciation, spelling and fluency in
your speech
- Having finished practicing the
conversation, you have to make your
own conversation
Evaluation : The students have to present the role play

Problem and Solution

1. Conversation
a. Guest : Hello, reception, this is room 329. We’ve
managed to empty the mini-bar. Could you get
someone to restock it, please?
Reception: Certainly, madam. Is there anything in particular
you need?
Guest : Yes, well, a bit of everything really, especially
plenty of whisky and coke.
Reception: I’ll send someone up right away.
Guest : Thank you

10
b. Guest : Hello, reception, I’m afraid I’ve forgotten my hair
dryer. I wonder if you could send one up to my
room?
Reception: Well, madam, there should be one in your room.
Have you had a look in the bathroom, by the
basin?
Guest : Yes, and I can’t see one.
Reception: I’m sorry about that. I’ll see to it immedia-
tely.And your room number, please?
Guest : Room 309.

c. Staff : VIP Lounge. How can I help you?

Guest : Yes, this is Mrs. Turner in room 2110. I’d like to
arrange an elephant ride for my daughter.
Staff : Certainly ma’am. When would you like to go?
Guest : How about 10:00 AM?
Staff : Would you also like me to arrange transportation
to and from the ride?
Guest : That would be great, if it’s not too much trouble.
Staff : No trouble at all madam. If you could meet me in
the VIP Lounge at 10:00 I’ll escort you to the taxi.
Guest : Sounds great. I’ll see you then.
Staff : See you at 10:00 Goodbye.

d. Staff : Room Service, how can I help you?

Guest : Yes, could you send up a bag of chips, and an ice
tea.
Staff : Of course sir, could I have your room number?
Guest : It’s 1515.
Staff : OK, your order will be there in about 15 minutes.
Guest : Thank you, goodbye.

e. Staff : Housekeeping, how can I be of assistance?

Guest : Could I have a couple more blankets sent up to
my room please.
Staff : Of course ma’am. Could I have your room
number.
11
 Guest : I’m in room 777.
Staff : They will be there in 10 minutes.
Guest : Thanks. Bye.
Staff : You’re welcome, have a good night.

2. Conversation Activities
a. Practice using the above expressions by having a dialogue
similar to the ones above with a partner, one partner taking
the role of the guest and the other the role of the staff. For
additional practice, switch roles. Practice the dialogue
several times, trying to use all of the expressions noted
above.
b. Role play the following situations with a partner, one person
taking the role of the guest and the other person taking the
role of a hotel staff.
Arrange a tennis game
Arrange a golf lesson
Request first aid kit
Request immediate ironing of dress
Request information about hot night spots
Request information about a scenic tour
Make a dinner reservation at a restaurant

12
 THE CHECK OUT

The purpose of the lesson is to make the students increase

their pronunciation skill through the role play
Basic competence : The students will be able to present the
hotel bill
Indicator : - read dollars in English
- create a free dialogue about the check
out
Instruction : - The sample conversation is used as a
speaking activity to improve your
pronunciation,
- Having finished practicing the
conversation, you have to make your
own conversation
Evaluation : The students have to present the role play

The Check Out

1. Conversation
Employee : Good morning, sir.
Guest : Good morning, I’d like to check out, please, it’s
Mr Lopez, 239. Is my bill ready?
Employee : Yes, Mr Lopez, here you are.
Guest : Let’s see, $473. Is service included?
Employee : Yes, sir, it is.
Guest : OK, that looks fine. Can I pay by credit card?
Employee : Yes, of course, sir.
Guest : Is MasterCard OK?
Employee : Of course sir.

Read the following dollars in English

a. $234,00
b. $15,11
13
 c. $1567,91
d. $8001,15
e. $123,01

2. Conversation Activities
a. Practice using the above expressions by having a dialogue
similar to the ones above with a partner, one partner taking
the role of the guest and the other taking the role of the staff.
For additional practice, switch roles. Practice the dialogue
several times, trying to use all of the expressions noted
above.
b. Create your own dialogue about the check out

14
 LEAVING A MESSAGE ON
THE TELEPHONE

The purpose of the lesson is to give information and basic

skills for the students about some activities using telephone when
they are working in a hotel. There may be times when hotel staff
may have to talk on the telephone with a guest. Some staff may
spend the majority of their day on the phone and other staff maybe
only on rare occasions. The reason for being on the phone will vary
as well.
Basic competence : The students will be able to handle the
telephone
Indicator : - use some expression on the Telephone
- leave and take messages on the
telephone
Instruction : - The sample conversation is used as a
speaking activity to improve your
pronunciation, spelling and fluency in
your speech.
- Having finished practicing the
conversation, you have to make your
own conversation
Evaluation : The students have to present the role play

Leaving a Message on the Telephone

1. Expressions Used on the Telephone

Whatever you are doing, there are some expressions that
are commonly used.
Hello
Goodbye
Is Mr. _____ there (in)?
May I speak to Ms. __________?
I would like to speak to Mr. __________.
Hold please.

15
 I’ll transfer you.
I’ll put you through.
May I help you?
I’ll call back.
I got your message.
I’m returning your call.

At times, you will find that you may have to leave or take
a message because the person being called is not in. The
expressions below can be used in these situations.

2. Expressions Used for Taking Messages

A caller’s request
May I leave a message?
Could you give her a message please?
Do you mind taking a message?

A receiver’s request
May I take a message?
Would you like to leave a message?
I can leave him a message if you like.

Other common expressions used when talking about

messages are below.
He’s not in at the moment.
Do you know when he might return?
May I ask who’s calling?
Could I have you name and number (or room number)?
How do you spell your name please?

3. Dialogue about Taking Messages

Caller : May I speak to Mr. Morrison please?
Staff : He is not in at the moment. Can I take a message?
Caller : Yes, could you tell him that Julie Anderson
called.
Staff : Could I have your number please?
Caller : Yes, it’s 555- 6709.

16
 Staff : I’ll give him the message.
Caller : Thanks, bye.

Staff : Is this the Gillett room?

Guest : Yes, it is.
Staff : May I speak to Mr. Gillett?
Guest : He’s not here, he’s at the pool. Call I have him
call you back?
Staff : Yes please, have him call the front desk. It’s about
the change in his departure flight.
Guest : I’ll give him the message.
Staff : Thanks, bye.

4. Conversation Activities
a. Practice using the above expressions by having a dialogue
similar to the ones above with a partner, one partner taking
the role of the guest and the other taking the role of the staff.
For additional practice, switch roles. Practice the dialogue
several times, trying to use all of the expressions noted
above.
b. Role play the following situation with a partner, one person
taking the role of the guest and the other person taking the
role of a hotel staff.
1) Getting a message to husband in lounge about a sick
child

17
 GLOSSARY

Hotel Vocabulary
Word
Meaning Example sentence
part of speech

Amenity /ə’mi:nəti local facilities such as We are located

Noun stores and restaurants downtown, so we
are close to all of the
amenities.

attractions things for tourists to The zoo is our city's

noun see and do most popular
attraction for kids.

baggage bags and suitcases If you need help

noun packed with personal with your baggage
belongings we have a cart you
can use.

Bed and Breakfast a home that offers a I can book you into a
noun place to stay and a beautiful Bed and
place to eat Breakfast on the
lake.

bellboy a staff member who The bellboy will

noun helps guests with take your bags to
their luggage your room for you.

book arrange to stay in a I can book your

verb hotel family in for the
weekend of the
seventh.

booked full, no vacancies I'm afraid the hotel

adj is booked tonight.

18
Brochure/’brəʊʃə(r) small booklets that Feel free to take
noun provide information some brochures to
on the local sites and your room to look
attractions at.

check-in go to the front desk to You can check-in

verb receive keys anytime after four
o'clock.

check-out return the keys and Please return your

noun pay for the bill parking pass when
you check-out.

complimentary free of charge All of our rooms

breakfast have
noun complimentary
soap, shampoo, and
coffee.

cot, rollaway bed a single bed on If you need an extra

noun wheels that folds up bed, we have cots
available.

damage charge money which is owed We will have to add

noun for repairing to hotel a damage charge for
property (when the hole you put in
caused by violent or the wall.
careless acts)

deposit amount paid ahead of You will not receive

noun time to secure a your deposit back if
reservation you cancel.

double bed a bed large enough They are a family of

noun for two people four, so give them a
room with two
double beds.

19
 floor a level of the building The swimming pool
noun is on the main floor.

front desk, the place where Towels are available

reception guests go to check in at the front desk.
noun and out and to get
information

guest a person that is Our washrooms are

noun staying at the hotel for guests only.

Hostel a very inexpensive In the hostel you

noun place for backpackers probably won't get
and travelers on a your own room.
budget

hotel manager person in charge at I'll let you make

noun the hotel your complaint to
the hotel manager.

housekeeping, staff members that Put a sign on the

maid noun clean the rooms and door if you want
linen housekeeping to
come in and change
the sheets on the
bed.

ice machine a machine that There is an ice

noun automatically makes machine by the
ice that guests can use elevator on all of the
to keep drinks cold even numbered
floors.

indoor pool place for guests to The heated indoor

noun swim inside the hotel pool is open until 10
pm.

inn another word for There's an inn on

20
 noun "hotel" the other side of
town that has a
vacancy.

Jacuzzi, hot tub, a small hot pool for Our honeymoon

whirl pool relaxation room has a personal
noun hot tub.

king-size bed extra large bed A room with a king

noun size bed costs an
extra ten dollars a
night.

kitchenette a small fridge and Your room has a

noun cooking area kitchenette so you
can prepare your
own breakfasts and
lunches.

late charge a fee for staying past You will be charged

noun the check-out time a ten dollar late
charge for checking
out after 11 am.

linen sheets, blankets, We will come in and

noun pillow cases change the linens
while you are out of
your room.

lobby large open area at the You can stand in the

noun front of the hotel lobby and wait for
your bus.

luggage cart a device on wheels Please return the

noun that guests can push luggage cart to the
their luggage on lobby when you are
finshed with it.

21
maximum capacity the most amount of The maximum
noun people allowed capacity in the hot
tub is ten people.

motels accommodations that Our motel is very

noun are slightly cheaper clean and is close to
than hotels the beach.

noisy Loud The guests next to

adj you have
complained that you
are being too noisy.

parking pass a piece of paper that Display this parking

noun guests display in the pass in your
car window while in window to show
the hotel parking lot that you are a hotel
guest.

pay-per-view extra charge for If you order a pay-

movie movies and special per-view movie, the
noun television features charge will appear
on your bill.

pillow case the covering that goes Room 201 doesn't

noun over a pillow need their sheets
changed, but they
requested one new
pillow case.

queen size bed bed with plenty of They have a queen

noun space for two people size bed so the small
(bigger than a double) child can eaily fit in
the middle.

rate cost of renting a room Our rates change

noun for a certain time depending on the
period season.

22
 reservation a request to save a They say they made
noun specific room for a a reservation but it
future date doesn't show on the
computer.

room service delivery of food or If you would like a

noun other services bottle of wine, just
requested by guests call room service.

sauna a hot room for We don't

noun relaxation, filled with recommend
steam bringing young
children into the
sauna.

single bed a bed for one person The economy priced

noun room includes one
single bed.

sofa bed, pull-out a bed built into a sofa The room contains a
couch or couch sofa bed so the
noun room actually sleeps
five.

towels used to cover and dry You can get your

noun the body after swimming pool
swimming or bathing towels at the front
desk.

vacancy available rooms We only have one

noun vacancy left, and it is
vacant for a single room.
adj

valet staff that parks the If you leave your car

noun guests' vehicles keys with us, the
valet will park your
car underground.

23
 vending machine a machine that The vending
noun distributes snacks and machine on the fifth
beverages when you floor has chocolate
insert coins bars and chips.

view a window that offers The room is more

noun a nice image for expensive because it
guests has a spectacular
view of the beach.

wake up call a morning phone call What time would

noun from the front desk, you like your wake
acts as an alarm clock up call?

weight room, a room that guests Our weight room

workout room, gym can use for exercise has a stair climber
noun and fitness and a stationary
bicycle.

24
 FINAL EXERCISE

Choose the correct QUESTION for the ANSWER that's

given. What did the person ask to get this answer?
1. ANSWER : No, it's included in the price of the room.
QUESTION :
a. Do I have to pay for breakfast?
b. Where is my key?
c. Do I have to pay for the room at check in?

2. ANSWER : In the restaurant next to the reception desk.

QUESTION :
a. Is breakfast included in the price?
b. What time is breakfast served?
c. Where is breakfast served?

3. ANSWER : Between 7:00 AM and 10:00 AM.

QUESTION :
a. What time is breakfast served?
b. Where is breakfast served?
c. Is breakfast included in the price?

4. ANSWER : Yes, you can.

QUESTION :
a. Where is the kitchen?
b. Can I use the kitchen?
c. Is the restaurant open?

5. ANSWER : No, I'm sorry, we're full.

QUESTION :
a. Do you have any free rooms?
b. Can I use the kitchen?
c. What time is breakfast served?

25
 6. ANSWER : No, but each room has a ceiling fan.
QUESTION :
a. Where can I exchange money?
b. Does the room have air conditioning?
c. Is this service free?

7. ANSWER : There is a bank that's right outside the hotel to

the right.
QUESTION :
a. Where can I exchange money?
b. Is breakfast included in the price?
c. What time is breakfast served?

8. ANSWER : You have to press "9" on your phone.

QUESTION :
a. Where can I exchange money?
b. How do I check my messages?
c. What time does the restaurant open?

9. ANSWER : Yes, you can leave them in the storage room next
to the restaurant.
QUESTION :
a. Did you give me back my passport?
b. Can you call me a cab?
c. Can I leave my bags here?

10. ANSWER : No, not yet. Here it is.

QUESTION :
a. Did you give me back my passport?
b. Where is the kitchen??
c. Can I leave my bags here?

26
 GRAMMAR REVIEW

The grammar review is written as an enhancement for the

students. It will help the students to remember the basic grammar
usually used in Hotel and Tourism communication

A. There as Expletive
There are three common types of sentences with
expletive there.
1. There + be + noun + expression of place
There is a piano in the room
2. There + be + noun with adjective modifier ( the verb be has
the meaning of exist)
There are three blankets of each bed
There are many bell boys who can help u
3. There + be + noun + ing participle
There is a storm approaching (it means a storm is
approaching)

B. Modal Auxiliaries
There are many types of the use of modal auxiliary
1. Ability
I can lift this wardrobe (physical ability)
She can type (learned ability)
I can see you tonight (have the power to)
2. Permission
May or Can I borrow your car?
3. Request
Can or Could you cash this check, please?
4. Obligation (what one is expected to do)
You should (or ought to) do your homework everyday
5. Advisability (what is wise for one to do)
She should (or ought to ) eat less if she wants to lose height

27
 6. Necessity
You must do your homework everyday
7. Recommendation
This is an excellent book. You must read it
8. Possibility
It may ( or might ) rain tonight
9. Preferences
I would like a double room
10. Expectation
They should be arriving now
11. Correction
This name is wrong, it should be spelled smythe, not smith
12. Volition
He wouldn’t have anyone think badly of him
13. Promising
I will send the blanket in 5 minutes

C. Preposition
There are some preposition that are frequently used in
the daily conversation
1. In
In 2005, in September,in this week, in Indonesia, in central
Java, in this room
2. On
On Wednesday, on July, on the table
3. At
At three o’clock, at my house, at jl. Sudirman
4. From
I have just go back from my office
5. over
The birds fly over the highest tree
6. to
The plane from Darwin to Melbourne will take off within
next 30 minutes
D.

28
E. Conjunction
1. Coordinate conjunction
These conjunctions are used to join two nouns, two
adjectives, two prepositional phrases or equal terms.
The president and his assistant are coming
What color do you like?Black or white?
I don’t like orange nor star fruit
John can’t do this work but Martha can
2. Subordinate Conjunction
Although, even though, though + subject + verb +
complement
Jane will be admitted to the university even though he has
bad grades
In spite of / despite of + noun phrase
Jane will be admitted to the university despite(or in spite of)
her bad grades
Because , since
He was absence because he was sick
Because of
He was absence because of his illness
When, before
Before i go to bed, I always brush my teeth
Not only....but also
Robert is not only handsome but also clever
He not only plays the piano but also compose music
As well as
Robert is not only handsome as well as clever
He not only plays the piano as well as compose music
Both.....and
Robert is both handsome and clever
He both plays yhe piano and compose music
Either....or
I will take either chemistry or physics next quarter
Neither....nor

29
F. Causative
The causative verbs are used to indicate that one person
cause a second person to do something for the first person. One
can cause somebody to do something for him or her by paying,
asking, or forcing the person.
1. Have. get
Any had John wash the car (active)
Any had the car washed (passive)
Any got John to wash the car (active)
Any got the car washed (passive)
2. Make (Make only can be followed
by a clause in active voice)
The Robber made the teller give him the money
3. Let
Doni let his daughter swim with her friend
4. Help
John helped sally wash the dishes
Sam helped the old woman with the packages find a taxy

30
 APPENDICES

Phonemic Symbols

Long vowel sounds

Vowel sounds
Diphthongs

Consonants - Unvoiced and voiced pairs 1

Unvoiced

Voiced
Consonants - Unvoiced and voiced pairs 2
Unvoiced

Voiced
Other consonants

31
 Performance Test Rubric

Poor Fair Good Excellent

1 2 3 4
Clarity Poor Fair Good Excellent

Speech was Speech was Speech was Speech was

awkward awkward and awkward at clear and
and incom- incomprehen- times but comprehen-
prehensible sible to always sible at all
at all times. understand under- times.
some of the standable.
time.
Pronun- Poor Fair Good Excellent
ciation
Student's Student's Student's Student's
pronun- pronunciation pronunciati pronun-
ciation was made on was ciation was
incomprehe understan- understand like a native
nsible. ding difficult. able with speaker.
some error.
Fluency Poor Fair Good Excellent

Student was Student Students Students

unable to showed great was able to were able to
speak difficulty in perform the perform the
during the performing role play role play
role play. the role play, with little clearly with
but was able difficulty. no
to complete difficulty.
the task.
Compre- Poor Fair Good Excellent
hension
Student was The student The student The student
unable to was able to understood fully
follow cues, follow cues the cues understood
requiring a but needed and the cues
lot of some help responses and
repetition from their required of responses
and help partner/teach her almost required for
from er. all the time. the role

32
 partner/tea Able to self- play.
cher. correct.
Tone and Poor Fair Good Excellent
Into-
nation Student Student Student Student
lacked tone showed little showed showed
and change in good use of excellent
intonation tone and tone and use of tone
completely. intonation. intonation, and
Speech was Speech was however, intonation.
robotic and slightly the tone or Both tone
monoton- robotic, intonation and
nous, showing very was in intonation
showing no little emotion appropriate were
emotion or or inflection. for the appropriate
inflection at context at for the
all. times. context of
the role
play.
Content Poor Fair Good Excellent

Role play Role play was Role play Role play

was slightly was was
disjointed disjointed in cohesive: cohesive
in content. content. good use of and
No target Some, but not target contained
language, much target language. all the
adjectives language, Minor necessary
or prices including deficiencies elements,
were used. adjectives and of adjectives including
prices. and prices. target
language,
adjectives
and prices.

33
 Writing Rubric For The Lecturer

CATEGORY
4 - Very Good
3 - Good
2 - Needs Improvement
1 – Unsatisfactory

1. Points
Sentences & Paragraphs
Sentences and paragraphs are complete, well-constructed and
of varied structure.
All sentences are complete and well-constructed (no fragments,
no run-ons). Paragraphing is generally done well.
Most sentences are complete and well-constructed.
Paragraphing needs some work.
Many sentence fragments or run-on sentences OR paragraphing
needs lots of work.

2. Grammar & spelling

Writer makes no errors in grammar or spelling.
Writer makes 1-2 errors in grammar and/or spelling.
Writer makes 3-4 errors in grammar and/or spelling
Writer makes more than 4 errors in grammar and/or spelling.

3. Ideas
Ideas were expressed in a clear and organized fashion. It was
easy to figure out what the letter was about.
Ideas were expressed in a pretty clear manner, but the
organization could have been better.
Ideas were somewhat organized, but were not very clear. It
took more than one reading to figure out what the letter was
about.
The letter seemed to be a collection of unrelated sentences. It
was very difficult to figure out what the letter was about.

34
4. Length
The letter is 10 or more sentences.
The letter is 8-9 sentences.
The letter is 5-7 sentences.
The letter is less than 5 sentences.

5. Capitalization and Punctuation

Writer makes no errors in capitalization and punctuation.
Writer makes 1-2 errors in capitalization and punctuation.
Writer makes 3-4 errors in capitalization and punctuation.
Writer makes more than 4 errors in capitalization and
punctuation.

35
 REFERENCES

O'Hara, F. (2008). Be my Guest: English for the Hotel Industry. United

Kingdom: CUP

Frank, Marcella. (1972). Modern English, A practical reference guide.

New Jersey: Prentice Hall Inc.

Dick, Walter & Carey, Lou. (1978). A Systematic Design of

Instruction. USA: Scott, Foresman and Company.

Heaton, J.B. (1988) Writing English Language Test. United Kingdom:

Longman Group

36

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