ENQUIRIES AND REPLY

How you obtain

- We have seen your advertisement
+ in the latest/June issue of the
+ in your website on the net
- By the introduction of Vietcochamber, … we are pleased to learn of your name and
adress that you are a sole/ exclusive exporter/ supplier of …
- We were very impressed by youir products displayed at Quang Trung Fair/ exhibition
- We have learned your ….. by
- We are interested in the purchase of your range of … advertised in … and would like
to know if…
Tell your supplier what sort of firm you are
- The leading trading company dealing in all kinds of material for textiles industry
- We are leading/sole importer/distribuotr of .. and we are actively engaged in
importing ….
Indicate the state of the market
- We are interested in the purchase of
- immediate shipment: giao hàng ngay
- At the moment we are interested in your
- We are now in ther market for … and wish to purchase abuot
- We are now thinking of the possibility of
+ adding some new product into uor present stockc
+ expanding our business into
Ask for information
- We would be grateful if you could send us your sales document/current pricelist/
latest catalogue
- It would be helpful for us if you could send us your sample/ pattern card/ specification
of the range you are manufacturing/ supplying now.
Suggest terms, method of payment, discount
- The price is preferred to be
- As we are regular customer of this range, would your grant us a
quantity/cash/loyalty/trade discount of 10%
- Our term of payment are normalliy
- As a rule, our suppliers allow us to settle by …
- … units in approval
- on FOB basis: theo điều kiện FOB
- We would expect payment by
- As this line is new to us, would it be possible for us to have about 100 units on
approval/ sales or return to test the market demand.
- We usually deal/work on 30% discount on orders of more than 2000 units.
- Please to learn that
- Selling well in local market
- Discount on shipments of USD … or more: chiết khấu đối với lô hàng
Hope for an early offer/reply/quotation
- Selling prospects for your garments in this market are promising, and we looking
forward to rreceiving your earky quotation and pattern card
- We look forwark to receiving your early reply
 - We would be prepare to review this once we have astablished a firm trading
association with you
- We look formard to receiving your early offer and hope that the business relationship
betweent us will be good in the future
Vocab
- Unless otherwise stated
- Payment is to be made by
- Receipt of orders: nhận đơn hàng
- send a copy of price list/ catalogue
- you will find it sell very well indeed: bán chạy thật sự
- Pattern card: bìa mẫu hàng
- Make payment on … basis
- Most favorable term of payment: điều khoản thanh toán ưu đãi nhât
- Specification: bảng quy cách phẩm chất
- Particulars of shipment
- Brisk demand: nhu cầu lớn
- of the type your manufacture now: loại mà ngày đang sản xuất
- we are in the market for: có thị trường dành cho loại
- please quote us
- Latest issue of the “..”: số mới nhất của
- Demonstration of both models: hướng dẫn mua hàng

REPLY AND QUOTATION

Express thank to the enquiry and confirm your sale
- We were pleased to learn from your letter of 15 June
- Thank you for your enquiry of
- We are pleased to receive your enquiry, and to hear that you liked uor range of
sweater
- We thank you for your enquiries of yesterday and, as requested, enclose samples of
different qualities of paper suitable for poster work
- We are glad to have your request for our cooperation
- There would certainly be no trouble in supplying you from our wide selection of
garments which we make for all age groups
- In reply to your enquiry
- We are in position to supply
Enclose
- Enclosed your will find our summer catalogue and price-list quoting prices CIP
London
- We are pleased to quote as follow
- We feel your may interested in some of our products
- Descriptive booklets: sách quảng cáo
- Hope you will find both samples and prices satisfactory
- Supply of literature/ terms of trade/ terms of sales (for your market) (for distribution
among your customer): tài liệu chào hàng
- Sent by parcel post: guiwr bằng đường bưu kiện
- sending you herewith a fairly full collection off our
Price
- The unit price of each item is … -FOB Saigon port
 - Please note that the price shuold be understood CIF … exclusding/including
- the above-mentioned price-list quoting prices CIF london, excluding packing
- at the price of .. per ton CIF Saigon port
- Prices are binding until …: giá cố định đến khi
- The prices given in this offer are valid for a preiod of 30 days from the day of this fax
- This offer is firm subject to your reply reaching us not later than the 22nd
- The quoted price is firm/fix/open until … only
- Prices are subjected to variation without notice
- The prices are subjected to change as the market demand is fluctuating
- we offer yout firm/ incase of firm offer: Chào hàng cố định
- keep the offer open: để chào hnagf có giá trị chấp nhận
- but packing is charged for, with an allowance for their return in good condition

Discount
- Offer a trade/quantity discount of …% on an order of … units or more
- In view of your past custom with us, we will be offering an additional rate of …% to
bona fide wholesalers like you.
- Our usual trade discount is …. but we are prepared to offer another … cash discount
- In quantities of 10000 or more
- There would be a cash discount of 5% on total cost of payment within one month
from date of invoice
- We would be prepare to review this once we have astablished a firm trading
association with you
- These terms are extremely competive
- allow 25% off list price to bona fide retailers and whoesalers
- We deal on a 10^ trade discount basis with an additional quantity discount for
order over 1000 unit
Payment
- We always deal on payment by
- We would appreciate payment by irrevicable Letter of Credit confirmed by London
bank and valid for 90 (ninety) days from the day of yuor orders
- Date of invoice: ngày xuất hóa đơn
- Payment is to be made by
- As a rule, mew customer are required to make an advance payment of 30% of
contract value on signature. The balance will be made by L/C at sight.
Delivery
- Your good will reach you/Delivery can be made without any delay/ within 15 days
upon reciept of your official orders.
- The good will be ready for shipment in 3 or 4 weeks from the date of your written
order
- Schedule service to Saigon port once a month/ Regular sailings from … to every
week
- Arranged for dispatch
- Deliver from stock: giao hàng ngay

Express regret (if any)

Prices and discounts
- Small profit margin
 - As the quoted prices has left us with the smallest profit margins, we regret that we
cannot offer
- be of a little lower in quality but at much lower prices
Payment
- We regret our inability to accept payment iby T/T because our policy is to require new
customers to pay by L/C to guarantee mutual rights and responsibilities of sellers as
well as buyers.
- We find it impossible to offer any credit for this consignment as we often work on low
profit for fast turnover
Delivery
- As the demand for this range is extremely high at this tme of the year
Size of order
- We are a small supplier and we cannot possibly deal with orders of 500 units at one
time
Add your favorable comment
- We are confident that you will find our product
+ of best value for money
+ a ready sale
+ sell well indeed in your market
+ completely meet your customer’s taste (thị hiếu)
- You can rest assured (an tâm) that the various designs and attractive colors ò uor
product will
+ give your customer long lasting satisfaction
+ win the confidence of your customer
Hope for order
- If you are interested in/ require further information/ if you have any request
+ please contect ú on
+ please do not hesitate to let us know
+ feel free to let us know
and we will be willing to be of any assistance to you
- We look forward to
+ receicing your early order
+ having your early comments
Vocab
- Our Estimates: bản dự toán
- Collect/obtain (the goods from our manufacturer)
- Guarantee: Bảo hành của nhà sản xuất
- Warranty: bảo hành của người bán đối với người mua
- Please keep me informed soon
- Have repeat orders
- A ready sale
- A further supply: hỏi mua thêm
- Poster work: quảng cáo áp phích
- fancy rush mats: chiếu cói hoa
ORDER
Express thank for offer/ quotation
- We thank you for your offer/quotation/catalogue No … for ABC and are pleased uor
firm order No. under the term and condition as follows
Pleasure to order
- We wish to purchase your range of ABC for immediate shipment. Here are the terms
and conditions and we hope you will find them acceptable
Commodity
Principal name - Brand name - main specification/description - year of manufature - origin
Quality
Quantity
Price
Payment
Delivery
Packing and marking
Insurance
technical document
Guarantee/ warranty
Validity
Ending

COMPLAINT
Openning
- We are writting to complain about
- We acknowledge the receipt of full documents and the shipment of ABC,
shipped/shipped on board by ………….., under/against the above mentioned
Order/BL/Contract, sailing from London, arriving at the port of Saigon
yesterday.However, this shipment was reported in damage condition.
- We are writing to complain about Machine ABC we bought yesterday under your
Receipt/INvoice No 123. This machine is found in damage condition on arrival
- We have recently received several complaints from customers about your foountain
pens.
- We are very sorry to have to inform you that your last delivery is not up to your usual
standard.
State the condition of goods
- We regret that 80 of them were badly scratched.
- After careful inspection it has been found that against 24000 tins of condensed milk
ordered and invoiced, the consignment contains only ….. tins.
- Ordered and invoiced: được đặt hàng và ghi hóa đơn
- When we have this case under the supervision of …. it has been found that
- Upon notice of the damage, we have immediately invited a surveyor from Vinacontrol
to inspect the goods.
- A representative from SGS has been invited for inspection purpose.
→ and the condition of the goods has been clearly stated as follows:
Late in delivery
- We are writing abuot the shipmet of … under …, which is subject to its arrival at
Saigon Port one week ago. However, we have received no … as well as have hear
nothing furhter from you about it.
Wrong good/ poor quality
- It contains quite different articles
- The case turn out to contain the order goods not as specified in our order
- The goods do not tally with the sample
 - It is very much inferior in quality with the sample
- The quality is far below the standard we we expected from the sample
- The quality is not up to your usual standard
Shortage of goods
- Against … ordered and invoiced the consignment contains only ….
- The shipment is found to be short-shipped.\
- The consigment is 5 units short-shipped.
- Some items on the invoice has not been included
- There is a discrepancy between the packing list and your invoice.
- discrepancy: sự khác biệt
Damage
- The good were heavily damaged
- There has been material/gross/fundamental damage to the goods
- The good were crushed/ water stained (ngấm nước)/ dented (Lõm)/ scratched
(xước)/ cracked (nứt)/ torn (rách)/ worn (mòn)/ corrupted (hỏng, thối)
Bad packing
- The packing is too loose/ insufficient/ to poor
- The packing has not been treated in a good manner
Mixed dammage condition
- Out of 5 units received:
+ One was ABC not ABC1
+ One was broken
+ One was broken beyond repair
Enclosed necessary documents fofr evidence
- To prove the shortage/ damage/wrong delivery we are enclosing the following
document
- We are enclosing the followinf documents to the effect that damage has been
found/noticed/discoverd on unloading at the port
→
+ S.R (Survey report)
+ COR (Cargo outturn report)
+ Copy of invoice
+ Packing list/ packing sheet
+ Bill of lading
+ Copy of order
Presume possible cause
- We can only presume that
- The surveyor maintains that
→ A mistake has been made in packing
→ a mistake was made and the content of this case were for another order
→ improper packing is responsible for such damage
Suggest solution
- As we are in urgent need of the goods to complete our sales to local customer
- In view of above-mentioned reasons
→ we must/would ask you to
+ repair the defective good
+ send the replacements for
+ allow us to by the good from Thatland at your cost/expense
 + send sb to pick up the goods broken beyonf repair and pay for the storage
from their arrival.
+ reduce the price of the defective good
Rejection/ refund
- We are afraid to put the goods at your disposal and to ask you to refund as soon as
possible but not later than 31 Jan. 2021.
Reduction of price’
- We are prepared to accept the inferior/broken/defective goods if you are willing to
reduce the price by 30%.
Replacement
- As we are in urgent need of the goods, we must ask you to deliver the replacement
for the broken/wrongly-delivered/ missing goods and forward the short-shipped as
soon as possible but not later than...
Purchase of the good from orther supplier
- We will buy the goods from another supplier at your cost, and other costs arising
from and in connection with this will be charged to your account.
Hope for smooth settlement
- We look forward to your early settlements/ solution/ comment/ reply
- We ask you to let us know, without delay, what you can do to help us in getting over
this difficulty.
Vocab
- The unsold balance: hàng ko bán được
- accept the return