J.C.

INDUSTRIES
ISSUE NO : 001 FORMAT NO: JCI/MKTG/DI/004

CUSTOMER SATISFACTION MEASURE

(Period From – May 2016 – May 2017)
CUSTOMER:

Please take a few minutes to give your response to following customer satisfaction measure,
which will help us continuously improve our efforts to serve you better. For the following
attributes if you are fully satisfied tick () 5. If you are least satisfied tick () 1. If you are partially
satisfied tick () 4, 3, 2 to reflect your degree of satisfaction.
No. Service Attribute 5 4 3 2 1 Remarks
Our Quality
1. Do Our Products adhere to drawing Specification?
2. Is our product free from quality defects?
3. What is the level of Satisfaction of our Products in
Assembly?
Our Delivery Time
1. Is Our Product delivered on time?
2. Is our shipment, without short supplies?
3. Is anytime wrong quantity or product shipped?
Our Cost
1. Is our Pricing of Product Reasonable?
2. Is It based on Logic?
3. Is our Price Competitive?
Our Response
1. In Times of Emergency, is Our Response Effective?
2. During Any new Product Development, is our Response
Satisfactory?

General Comments:

Signature: Date:
ISSUE DATE: 06/01/2017