INFORMATION (Procedures, WHO participates in this process?

methods, forms, information, and so on)  Maintenance manager

 QP-07—Process equipment  Maintenance personnel
maintenance  Operators (perform some routine
 Work orders PMs)
 Preventive maintenance (PM)  Process engineers (define PM
schedule requirements)
 Predictive maintenance  Outside maintenance contractors
requirements
 OEM manuals
 Production schedule

PROCESS: OUTPUTS:
Maintenance  Reliable equipment
 Minimal unscheduled downtime
OWNER:
Maintenance manager RECORDS:
 Preventive maintenance records
 Completed work orders
 Equipment files
 Machine downtime report

With WHAT? (Machines, tools, parts,

equipment, hardware, software, and so
on) What METRICS are maintained to
 Equipment to be maintained determine process effectiveness?
 Spare parts  Machine uptime
 Tools  Unscheduled downtime
 Maintenance materials  Percent of PMs completed on
 Maintenance tracking software schedule
 Missed deliveries due to machine
failures