Curriculum Vitae

Liia Tyshyk
76000 Lviv,Ukraine
Tel. +38 097 8385164
E-mail: Liyatyshyk@gmail.com
Aducation
Jun. 2008 - M.A. in Philology. Ivan Franko National University of Lviv,
Ukraine
Employment History: 
2007-2010 – Manager of Business English Centre at Lviv Commercial Academy.
- Control incoming and outgoing documents, sorting the mail faxes and post, organize Business
English courses and business negotiations
- Work with computer MS Office, Excel, Internet
2011 - 2014 - Teacher of English at Lviv Commercial Academy
- Provide high efficiency of educational process;
- Run the organization of students’ scientific conferences, round tables, language contests
- Planning and implementing staff meetings concerning ICT development for students
- Overall responsibility for the Department’s educational and creative activity
2012 – (part-time job) Store Assistant, Dubai Mall, Dubai OAE
2013 – Sales Assistant at Flemingo Duty Free Ukraine, Danylo Halytskyi International
Airport, Lviv
- Participated in the training tasks
- Established and adjusted selling prices by monitoring costs
2014- 2018 Support-Sales Manager & technical support apple platform
- Providing technical support via phone and chat
- Assisting customers with activating software
- Providing specifications testing of websites
- Handling and reporting bugs
- Identifying and escalating priority issues
- Working with customers mostly from the USA, Canada, Australia, UK and Russia
- Troubleshooting in all types of Mac OS
2018- Account manager
2019 – Global sales lead at IT System Development
- Perform risk assessment and data analysis of all finance operations process, deposits and
withdrawals
- Transaction monitoring and analysis (customer deposits and withdrawals)
- Support and control customers payments (offline/ online banking)
- Handle the Chargeback, refunds and Fraud prevention process (CRM, email)
- Searchinf for new partners , partners cooperation
- Ensuring all procedures are processed effectively for opening new accounts and verifying
customer’s information and documents
- Preparing reports for the Company’s management
- Monitoring and analyzing sites of different projects of the department
- Working on the implementation of the department strategies
- Critical thinking and troubleshooting during normal and complicated workflow
- Support in registrating companies in China, Malta, OAE
Languages: 
Ukrainian, English, Russian – fluent, Polish – preintermediate
Computer Skills:
Proficient in Microsoft office, Microsoft Excel, Microsoft Word, CRM, salesforce, HTML,SCC