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Corporate Social Responsibility: Three Key Approaches: Duane Windsor
Corporate Social Responsibility: Three Key Approaches: Duane Windsor
0022-2380
Duane Windsor
Rice University, Texas, USA
INTRODUCTION
Corporate social responsibility (CSR) is, regardless of specific labelling, any
concept concerning how managers should handle public policy and social issues.
Developmental history of relevant literatures indicates a ‘marketplace’ of three
competing approaches. The strategic target of competition is managerial psy-
chology (Donaldson, 1999). This paper assesses these key approaches. Long-
established ethical responsibility and revived economic responsibility approaches
are antithetical theoretical perspectives embedding competing moral frameworks
and political philosophies. Any satisfactory theoretical synthesis must discover
Address for reprints: Duane Windsor, Rice University, Jesse H. Jones Graduate School of Management,
MS-531, PO Box 2932, Houston, Texas 77252-2932, USA (odw@rice.edu).
© Blackwell Publishing Ltd 2006. Published by Blackwell Publishing, 9600 Garsington Road, Oxford, OX4 2DQ ,
UK and 350 Main Street, Malden, MA 02148, USA.
94 D. Windsor
some unknown subset of ethical principles also yielding corporate competitive
advantage. A new corporate citizenship conception employs a political metaphor
(Moon et al., 2003). This metaphor is not a true intermediate position. Either of
two conflicting interpretations pragmatically abandons responsibility language
without adopting restrictive economic responsibility theory. Neither an instru-
mental interpretation emphasizing managerial discretion to manipulate philan-
thropy strategically nor an idealized interpretation substituting voluntarism
arguments for ethical CSR duties provides a theoretical synthesis of economics
and ethics.
The intuition motivating this paper is that the still embryonic and contestable
condition of CSR conceptualization reflects the vital circumstance, affecting man-
agement and scholarship, that the concept confronts difficult balances between
private conduct and public policy, and between economics and ethics. Prescribing
solutions for any specific issue collides, as in the 1995 Brent Spar incident in the
North Sea, directly both with competing moral frameworks and political philoso-
phies and with conflicting, powerful stakeholder interests.
Since a theoretical synthesis is not readily discernible and no compelling case
yet favours any one approach, this paper also aims at three other, limited goals for
its contribution. Goal one is descriptive accuracy for comparative assessment. Eco-
nomic CSR restricts purely fiduciary agents to computing net market gains on
jointly utilitarian and investor property rights rationales (Sternberg, 1996). Instru-
mental citizenship is mostly atheoretical pragmatism, if not ‘realpolitik’ (Machi-
avelli, The Prince, 1513), retaining the managerial discretion explicitly criticized in
economic CSR. Ethical CSR advocates impartial moral reflection tolerating strong
corporate self-restraint and altruism duties and expansive public policy strength-
ening stakeholder rights. Idealized citizenship is this ethical CSR in alternative
voluntarism language advocating focus of managerial discretion on forwarding
universal human rights domestically and globally. Goal two is a proposed criterion
for theory building. A satisfactory theoretical synthesis must place profitable busi-
ness in a moral framework acceptable to utilitarianism-based economics and
broader ethical notions of duties, rights, and just consequences. Goal three is nor-
mative. In the absence of satisfactory theoretical synthesis or compelling demon-
stration of superiority, the long-established ethical approach is less risky than
economic or citizenship approaches. The latter approaches respectively may
improve material wealth or even lead to globally higher standards of business, but
bear respectively risk of moral insensitivity or abuse of discretion.
The remainder of the paper develops as follows. The second section proposes
strictly non-hierarchical conceptual relationships among the three approaches.
The third section compares ethical and economic viewpoints. Direct extension of
economic CSR introduces minimalist public policy and moral reflection into an
unregulated market economy. Ethical CSR pushes public policy and moral reflec-
tion much further, perhaps with only vague limits. The fourth section argues the
© Blackwell Publishing Ltd 2006
Corporate Social Responsibility 95
instrumental citizenship interpretation will not serve as a viable theoretical syn-
thesis along the lines of Jones’s (1995) insightful instrumental stakeholder theory.
This final section emphasizes implications of conflicting views for managers and
scholarship.
Corporate
Citizenship
Conception
GENERAL PRIVATE
WELFARE WEALTH
Multiple
Jurisdictions
Ethical Economic
Conception Conception
Corporate Fiduciary
Self-Restraint Corporate Strategic Responsibility
Expansive Reputation Philanthropy Minimalist
Public Policy Public Policy
Corporate Customary
Altruism Ethics
Political
Influence
• A board of directors elected by the shareowners (i.e. principals) appoints the CEO (i.e. senior
agent) to apply the strict fiduciary responsibility rule.
• The firm (i.e. CEO, directors, and shareowners) interacts with all other stakeholders in power-
based bargaining relationships.
• Minimalist public policies regulate rights and duties of all participants.
• The CEO retains significant discretion of action due to separation of ownership and control
(embedding information asymmetry), and also both imprecision of laws and legal outcomes and
lagging of laws behind commercial practices.
• The board of directors retains significant discretion of action and insulation against liability to
the shareowners under the loosely defined business judgment rule.
• A CEO can handle only one objective at a time ( Jensen, 2000). Any other objective other than
wealth creation must be handled in strictly hierarchical subordination. The theory is critical of
multiple (e.g. triple) ‘bottom line’ performance frameworks.
• Two mutually reinforcing rationales justify a purely market wealth creation focus. One rationale
is long-term social welfare ( Jensen, 2000). The deregulated market economy will outperform
excessive governmental intervention. The other rationale is property rights of investors, who are
entitled to organize firms and pursue wealth creation (Sternberg, 1996).
• The CEO cannot properly engage in discretionary CSR action at the expense of the
shareowners’ wealth creation objective (McWilliams and Siegel, 2001). Friedman (1970)
characterizes any degree of discretionary CSR by the CEO as ‘theft’ from the firm’s primary
stakeholders: customers, employees, and/or shareowners. (Since such discretionary CSR is legal
under the business judgment rule, the admonition is purely moral.)
• The shareowners should not engage in discretionary CSR action, understood as corporate
altruism, through the agency of the firm. (Smith denigrates begging; The Wealth of Nations, 1776,
Book One, Ch. 2.) Discretionary CSR erodes the distinction between public and private action
(Friedman, 1970).
• The firm should engage in CSR activities demanded or pressured by stakeholders only to the
degree that customers or someone else are prepared to pay for such activities (McWilliams and
Siegel, 2001).
• Because discretionary CSR is forbidden theoretically and breakeven or profitable CSR is a
business judgment, any costly form of CSR is a matter solely for public policy to define or for
stakeholders able to pressure firms effectively (Baron, 2001).
• Implicit in the previous argument is the political freedom of corporations to attempt to
influence public policy in direct competition with stakeholders without regard to public interests.
• The firm can engage in prudent altruism (Friedman, 1970), intended under the business
judgment rule to avoid even more costly governmental or stakeholder reactions in the future, or
in strategic philanthropy intended to develop corporate reputation and market opportunities.
• A firm can take reasonable account of the sentiments of its employees (presumably excluding
the CEO per Friedman, 1970) concerning impacts on other stakeholders and nature to the
degree that such sentiments affect employee morale and hence productivity ( Jensen, 2000).
• No strong empirical evidence exists concerning the relationship between CSR activity and
financial performance. A purely strategic calculation is therefore involved, because no natural
law is known to be at work (McWilliams and Siegel, 2000).
Expectations of
Command Positive
Corporate Externalities
Duties Altruism
PUBLIC POLICY CORPORATE
COMPLIANCE DISCRETION
Prohibit Impartial Moral
Violations of Reflection on
Stakeholder Negative
Rights Externalities
NEGATIVE IMPACTS
Figure 2. Four relationships between public policy compliance and corporate discretion
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