5177067181 hannahecurtis weebly.com heurtis270@qrnail.corr ‘To support corporate cornmunications through various platforms and mediums to secure successful and positive interactions LS @ ABILITIES + Adobe Suite (ie. Photoshop, InDesign, llustrator) + Microsoft XP (ie. PowerPoint, Word, Excel + Email campaign strategy and project management «Internal blog management + Business partner strategy + Copy editing & writing, content creation + Task management software (ServiceDesk, ServiceNow) * Non-profit & cultural event planning + Brand management and adherence iP age XPERIENCE MARKETING & COMMUNICATION SPECIALIST MetidianHealth — Winter 2018 to present * Project manager, copy editor & writer + Manage and uphold brand guidelines + Manage ticket queue for all business partners + Managed and lead internal employee blog team + Managed and lead monthly external email campaigns & initiatives + Coordinate with design and copy editors, create and manage internal meetings + Support State approval processes, ensuring compliance with regulatory requirements + Assisted in creating and implementing CMS approval submission strategy + Coordinate, edit and maintain member letters, provider bulletins, marketing brochures, member handbooks, and internal call scripts, + Create monthly meeting agendas to guide business partner relations + Initiate language translations for member materials with PALS + Create and manage training aids for Communications * Create and lead presentations for Communications’ shadows CERTIFIED/LICENSED PHARMACY TECHNICIAN =~ Cr + Answer phone calls from members, pharmacies and doctor offices + Data entry and prior authorization review + Assist callers with claim inguiries, uphold security protocol and meet standards of care E-SERVICES REPRESENTATIVE iversit it - (0 Spring 2016 * Assist members with financial questions to ensure successful outcomes + Utilize digital communication through live chat portal and email services21 + Cultivate professional tone and skills to convey messages to various audiences through different platforms + Perform electronic monetary transactions via chat or email for members + Uphold security protocol and ensure secure transactions for members ATION MICHIGAN STATE UNIVERSITY Fall 2012 to Summer 2014 BA in Professional Writing, Specialization in Digital & Technical Writing LANSING COMMUNITY COLLEGE Fall 2010 to Spring 2012 General Associates, Specialization in Arts & Graphic Design + President's Award for outstanding GPA at Lansing Community College, 4-semesters + Dean's List at Michigan State University for maintaining superior GPA + Occupational Scholarship, scholarship awarded by Lansing Community College for academic excellence, 2-years + Nominated as Technician of the Month for January 2017 for outstanding job performance + Admittance and member of National Honor Society for GPA and leadership skills, 2-years TRAVIS HLAVATY Past Colleague 586-533-8618 ANJELICA PEACOCK, MD. Friend 815-977-1570 MELISSA CHLEBOWSKI Past Coworker & Supervisor 734-855-5630 BECKY HARRIS. Friend 810-728-6287