PRESENTED BY- ANUPAM KUMAR SINGH

HOW TO RAISE TICKET FOR SUPPORT:

First login to freshdesk.

URL: testbook.freshdesk.com/support/login New support ticket Fill details SUBMIT

In fill details please write:

REQUESTER: Please enter email id

SUBJECT: BD support query

ISSUE BELONG TO: Subject any one issue

 Android app

 Website

 App and web

 Do not know

 NA

USER ISSUE: Please mention user issue

 Refund

 Facing technical issue

 Faculty related issue

 Unable to access course

 Login issue

 Email updation

 Pass or course transfer

DESCRIPTION: Please mention details of user and issue with register email and mobile number
Attach a File: Please attach if any

Submit: Click on submit

ANSWER 2:

Case Study for Civil service exams:

1) Age group of customers: Average age group for customers is between 23 to 30 years.

2) Geographical Location(s): Most of people from Uttar Pradesh >Bihar>Delhi>

Rajsthan>Madhya pradesh>Chhatisgarh> Jharkhand

3) What is the need of the customer in terms of preparation: They don't have a common
platform for all the required facilities while studying as like they said doubt sessions, live lecture,
mentoring support etc, live classes, rcorded lectures and standard note is also a great demand
from the student.

4) What does the customer require to clear the exam: A systematic planning for Study through
mentoring program. They also said please add the Study time table for students.

5) How should we pitch our products basis the aforementioned pointers: Hello sir mai
testbook se senior counselor anupam baat kar raha hu. Kya meri baat anuj ji se ho rahi hai. Sir
hume upsc ki live coaching ke liye aapki query mili hai jiske loiye Maine aapko call kiya hai. Kya
mai jaan sakta hu ki ye aapka kaun sa attempt hai. Sir aap kaha se belong karte hai. Aap state
civil service ka bhi exam de rahe honge is baar. Sir jaisa ki aapko pata hai kicovid 19 ki wajah se
exam postponed ho gaya hai. Ab aap apni taiyari ko aur bhi better kar sakte hai jiske liye hamari
live classes start ho gayi hai.

 Offering testbook pass for 3 months

 Unique doubt solving sessions

 Selection camp

 No. of tests

 No. of practice questions

 No. of notes,live classes, recorded classes

Case Study for State Government Exams:
1) Age group of customers: Average age group for customers is between 20 to 26 years.

2) Geographical Location(s): Most of people from Uttar Pradesh >Bihar>Delhi

Rajsthan>Madhya pradesh>Kerala>Raipur> Madhya Pradesh>haryana

3) What is the need of the customer in terms of preparation: Students queries related to State
government exams is- Students do not have a proper resources due to costlier coachings.
Coachings are demanding 1 lacs etc amount for admissions. Apart from this student enroll
themselves in different coachings for test series. O they asked about common platform at low
cost. Some are from engineering background they asked for optional coaching for engineering
subjects in exams.

4) What does the customer require to clear the exam: We need to take feedback from the
students regarding their common problems. They require to clear exams is to arrange some
motivational session like boost up program and some live quizzes with students.

5) How should we pitch our products basis the aforementioned pointers: Hello sir mai
testbook se senior counselor anupam baat kar raha hu. Kya meri baat anuj ji se ho rahi hai. Sir
hume RO/ARO UPPSC ki live coaching ke liye query mili hai jiske liye Maine aapko call kiya hai.
Kya mai jaan sakta hu ki ye aapka kaun sa attempt hai. Sir jaisa ki hum jante hai ki ye ek bahut hi
lucrative sarkari naukri hai.AUR hum sabka sapna sarkari naukrika hota hi hainlekin agar
RO/ARO ki job mil jaye to baat hi kuchh aur hai. Sir jaisa ki aapko pata hai kicovid 19 ki wajah se
exam postponed ho gaya hai. Ab aap apni taiyari ko aur bhi better kar sakte hai jiske liye hamari
live classes start ho gayi hai. Aur humko kadi mehnat karni hogi jisse ek hi baar me select ho
jaye. Humne aapke liye taiyari ko bahut asaan kar diya hai. Ise aapke sath poore up se bahut
saare students honge to jaahir si baat hai ki aapko competition ka saamna karna bakhoobhi aa
jayega.

 Offering testbook pass for 3 months

 Unique doubt solving sessions

 Selection camp

 No. of tests

 No. of practice questions

 No. of notes,live classes, recorded classes