Key Learnings - Session 1

1) Importance of communication skills

2) Understand nuances of communication (bias, point of parity, differentiation,
mindfulness)
3) Brief introduction about emphasis, voice modulation and tone of speech.
4) Conscious competence matrix
5) Pace of speech - slow and with a pleasant demeanor
6) Various channels of communication (emails, face-to-face etc.) and its
effectiveness in different situations
7) Creating a psychological safety space via communication