A: Hello.

B: Hey is ________ there?

A: Uhm, yeah. Who’s this?
B: It’s ________.
A: Hang on just a second (wait a minute)… .. (A)_____ , (C) _____, phone’s for you.
C: Who is it?
A: It’s ________.
C: Hey, what’s up?
B: Nothing. Just chillin‘ at home. How ‘bout you?
C: Just hanging out.
B: You wanna grab a bite?
C: Sure, what were you thinking?
B: Let’s just go out and find something. I’m down for whatever
C: Sounds good… I’m starving.
B: Meet ya down there in ten?
C: Cool see ya then!
B: Yeah, later

A: Good afternoon, this is ________. How may I help you?

B: Hello. Is (Mr/Miss) ________ available?
A: May I ask who is calling?
B: My name is (Mr/Miss) ________ . I am calling in regards to our meeting this week.
A: Would you mind holding for a minute, (Sir/Ma’am)?
B: Not at all.
A: Thank you.
(B calling C in the intercom)
C: Hello.
B: ________, you have a phone call from a (Mr/Miss) ________ about a meeting this week.
C: Great. Put (him/her) through (transfer the call to me). Hello, (Mr/Miss) ________. What can I
do for you?
A: Hi, (Mr/Miss) ________. I was just calling to confirm the details of our meeting. What’s a
good time for you?
C: I am very busy tomorrow. How about 10 o’clock on Friday?
A: I may not be able to make it at Ten. Would 10:30 be fine?
C: Sure that works for me! I will mark it on my calendar 10:30 on Friday.
A: Great! I am looking forward to it. See you soon!
C: You are welcome. And thank you for calling. Take care and have a nice day!