Customer Service

Customer service is the act of providing support to customers. Good

customer service is a revenue generator.
Also handling the needs of the customer by offering assistance and answer
customer questions through in-person, phone, email, chat, and social media
interaction.

Some characteristics of good customer service include:

1. Promptness - delivering your job quickly and without delay

2. Politeness - showing consideration for others with manners. In this way, we
make a good first impression in social or professional settings.
3. Professionalism - leads to business success, find promotion, opportunities
and repeat business come easily to them.
4. Personalization - meeting the customer's needs more effectively and
efficiently and delivering real value to customers.

Types of Customer Service

1. Self-serve Customer Service

2. Live Chat Support
3. Social Media Support
4. Email support
5. Phone support
6. IVR – Interactive Voice Response

Using this platforms will help a business to create better customer service
experiences like:

 give more responsive, more consistent support.

 Gather customer insights.
 Scale up your service.
 attracting more customers

Customer Satisfaction is measurement that determines how

happy customers are with the products and services. It can help a company to
determine how they can improve more their products and services.

Importance of Customer Satisfaction

1. It’s a leading indicator of consumer repurchase intentions and loyalty

2. It’s a point of differentiation
3. It reduces customer churn
4. It increases the customer lifetime value
5. It reduces negative word of mouth
6. Customer retention is more comfortable than gaining new ones.
Customer retention strategies:

 Make use of blogs to reach clients

 Send exclusive deals by email
 Listen to customer retention surveys
 Enjoy clients by offering customized experiences
 Measure satisfaction in seeing how happy your clients are.