• describe the profession and domain of business analysis,

• communicate about business analysis with a common terminology,

• evaluate the relationships of key concepts in business analysis,
• perform better business analysis by holistically evaluating the relationships among these six concepts, and
• evaluate the impact of these concepts and relationships at any point during a work effort in order to establish both a founda

Core Concept Description

The act of transformation in response to a need.

Change works to improve the performance of an enterprise. These
improvements are deliberate and controlled through business
Change analysis activities.

A problem or opportunity to be addressed.

Needs can cause changes by motivating stakeholders to act.
Changes can also cause needs by eroding or enhancing the
Need value delivered by existing solutions.

A specific way of satisfying one or more needs in a context.

A solution satisfies a need by resolving a problem faced by
stakeholders or enabling stakeholders to take advantage of
Solution an opportunity.

A group or individual with a relationship to the change, the

need, or the solution.
Stakeholders are often defined in terms of interest in, impact
on, and influence over the change. Stakeholders are grouped
Stakeholder based on their relationship to the needs, changes, and solutions.
 The worth, importance, or usefulness of something to a
stakeholder within a context.
Value can be seen as potential or realized returns, gains, and
improvements. It is also possible to have a decrease in value
in the form of losses, risks, and costs.
Value can be tangible or intangible. Tangible value is directly
measurable. Tangible value often has a significant monetary
component. Intangible value is measured indirectly.
Intangible value often has a significant motivational
component, such as a company's reputation or employee
Value morale.

The circumstances that influence, are influenced by, and

provide understanding of the change.
Changes occur within a context. The context is everything
relevant to the change that is within the environment. Context
may include attitudes, behaviours, beliefs, competitors, culture,
demographics, goals, governments, infrastructure, languages,
losses, processes, products, projects, sales, seasons, terminology,
technology, weather, and any other element meeting the
Context definition.
hips among these six concepts, and
uring a work effort in order to establish both a foundation and a path forward.

During BAPM, BAs During EC, BAs

use a variety of elicitation techniques

to fully identify the characteristics of
the change including concerns that
stakeholders have about the change.
are responsible for determining how The change itself may determine the
changes to business analysis results appropriate types and extent of
will be requested and authorized. elicitation and collaboration.

elicit, confirm, and communicate needs

and supporting business analysis
choose a business analysis approach information. As elicitation is iterative
that provides adequate analysis for and incremental, the understanding of
the change. needs may evolve over time.

evaluate if business analysis

performance was a key contributor elicit, confirm, and communicate
to the successful implementation of necessary or desired characteristics of
a solution. proposed solutions.

perform a stakeholder analysis to manage the collaboration with the

ensure planning and monitoring stakeholders who participate in the
activities reflect stakeholder needs business analysis work. All stakeholders
and account for stakeholder may participate in different roles and at
characteristics. different times during a change.

conduct performance analysis to
ensure business analysis activities
continue to produce sufficient value
for the stakeholders.
ensure a complete understanding of
the context under analysis in order
to develop an efficient business
analysis approach.
collaborate with stakeholders to assess
the relative value of information
provided through elicitation, and apply
a variety of techniques to confirm and
communicate that value.
apply a variety of elicitation techniques
to identify business analysis
information about the context that
may affect the change.
During RLCM, BAs During SA, BAs

manage how proposed changes to define the future state and develop
requirements and designs are a change strategy to achieve the
evaluated during an initiative. future state.

trace, prioritize and maintain identify needs within the current

requirements to ensure that the state and prioritize needs to
need is met. determine the desired future state.

trace requirements and designs to

solution components to ensure that define the scope of a solution as part
the solution satisfies the need. of developing a change strategy.

collaborate with stakeholders to

work closely with key stakeholders understand the business need and to
to maintain understanding, develop a change strategy and
agreement, and approval of future state that will meet those
requirements and designs. needs.
maintain requirements for reuse to examine the potential value of the
extend value beyond the current solution to determine if a change is
initiative. justified.

consider the context of the

analyze the context to support enterprise in developing a change
tracing and prioritization activities. strategy.
s

During RADD, BAs During SE, BAs

recommend a change to either a

transform elicitation results into solution or the enterprise in order to
requirements and designs in order to realize the potential value of a
define the change. solution.

analyze the needs in order to

recommend a solution that meets evaluate how a solution or solution
the needs. component is fulfilling the need.

assess the performance of the

define solution options and solution, examine if it is delivering
recommend the one that is most the potential value, and analyze why
likely to address the need and has value may not be realized by the
the most value. solution or solution component.

tailor the requirements and designs elicit information from the

so that they are understandable and stakeholders about solution
usable by each stakeholder group. performance and value delivery.
 determine if the solution is delivering
analyze and quantify the potential the potential value and examine why
value of the solution options. value may not be being realized.

consider the context in determining

solution performance measures and
model and describe the context in any limitations within the context
formats that are understandable and that may prohibit value from being
usable by all stakeholders. realized.