STANDARD OPERATING SOP No.

: 0001
PROCEDURE

Revision: Housekeeping Effectivity date:

Review date: Page No. 1

I. OBJECTIVE: To produce a proper guidelines regarding the cleanliness of the

drugstore.

II. SCOPE: Within the vicinity of the drugstore and cleaning of the shelves and good
housekeeping.

III. RESPONSIBILITY:

a. Pharmacist
b. Pharmacy Assistant

IV. PROCEDURE:

1. Use a clean cloth for cleaning shelves, clean mop with detergent or bleaching
agent to clean the floors.
2. Transfer the medicines from the shelves to an empty box.
3. Wipe the shelves and clean it with cloth to remove dust.
4. In case of rigid smudges/stains, use damped cloth to clean them.
5. After completion, place the medicines back to where they belong.
6. Wash and dry up the cloth used in cleaning. Repeat cleaning every 3 weeks.
7. Clean the floor with mop. Mop the floor everyday.
8. Throw the garbage when the time of collection is near. Do not place it outside
beacause scavegers might scatter it.
9. Try to search for pest and make necessary action to eliminate them.

V. END OF DOCUMENT

Prepared by: Reviewed by: Approved by:

Pharmacist Owner Owner

04-06-21
 STANDARD OPERATING SOP No.: 0002
PROCEDURE

Revision: Good Dispensing Practice Effectivity date:

Review date: Page No. 1

I. OBJECTIVE: To provide standard operating procedure for Dispensing Prescription

Drugs. To insist of generic equivalent which are cost-effective on nature.

II. SCOPE: All prescriptons, generic equivalent drugs and Over-The-Counter drugs.

III. RESPONSIBILITY:
a. Pharmacist
b. Pharmacy Assistant

IV. PROCEDURE:
1. Greet the client with a smile
2. Receive the prescription in a dignified manner
3. Read the prescription properly the name, strength, dose, and quantity. If in case
of doubt ASK THE PHARMACIST.
4. Check legality and legibility of the prescription.
5. If the prescription is illegible or in case of doubt, confirm with the doctor over the
phone. Do not dispense a prescription drug without a proper prescription order
and do not dispense when doubting.
6. Check for the availability of the stock and make sure that the product is the one
that said in the prescription order. Make sure that the product is under good
condition and THE EXPIRATION DATE IS STILL FAR.
7. Give the client the chance to choose what is the cheapest but in good quality and
effective drug.
8. Obtain the medicines from the gondola/shelves, double check if it is the medicine
in the prescription order, and ask for the quantity to be bought.
9. Check the product in front of the customer and interpret the instuction of the
doctor to the patient or give relevant information regarding the storage and
administration.
10. Proceed to billing and an official receipt should be issued.

V. END OF DOCUMENT

Prepared by: Reviewed by: Approved by:

Pharmacist Owner Owner

04-06-21
 STANDARD OPERATING SOP No.: 0003
PROCEDURE

Revision: Disposal of Expired, Damaged, Effectivity date:

Review date: Returned or Rejected Products Page No. 1

I. OBJECTIVE: To execute the disposal of damage, expired, returned or rejected products.

II. SCOPE: Products that are expired, damaged, rejected or returned by customers due to
defect.

III. RESPONSIBILITY

 Pharmacist
 Owner/Manager
 Pharmacy Assistant

IV. PROCEDURE

1. Pharmacy assistants are assigned to a specific shelves for checking nearly expiry drugs.
Nearly expiry drugs that are 3 months before to expire shall be removed.
2. Checking expiry date shall be done every month and shall be recorded.
3. Pharmacist will ask the supplier to return nearly expiry drugs, damaged, returned and
rejected so that the product will be pulled-out and disposed.
4. When the supplier cannot accept anymore the product. The pharmacy must then dispose
the products in an environmental conscious way. It can be done by coordinating to the
garbage collector for proper disposal.

V. END OF DOCUMENT

Prepared by: Reviewed by: Approved by:

Pharmacist Owner Owner

04-06-21

STANDARD OPERATING SOP No.: 0004

PROCEDURE
 Revision: Good Storage Practice Effectivity date:
Review date: Page No. 1

I. OBJECTIVE: To have standard operating procedure for Storage of Medicines.

II. SCOPE: All products that within the drugstore. Should be under specific temperature for
other temperature-sensitive drugs and proper categorized.

III. RESPONSIBILITY
 Pharmacist
 Owner/Manager
 Pharmacy Assistant

IV. PROCEDURE

1. After initially checking the medicines delivered, all products should be wrapped by a
clear plastic to avoid accumulation of dust particulates.
2. Transfer the goods to their respective areas.
3. Store the goods in an organized and orderly manner with the label bearing the name of
the product in front.
4. First-Expire-First-Out will be the basis of disposing drugs.
5. Avoid direct contact to the sun or on the walls to avoid moisture accumulation.
6. Store controlled drugs substances and other potent drugs in the designated area.
Accessing in this area should only be allowed to the pharmacist and owner.
7. Store expired goods in the storage room, marking it with “Expired” to prevent use.
8. Store medicines at stipulated temperature areas, protected from excessive light, dust and
humidity. The temperature should be checked by the pharmacist daily and recorded in the
monitoring sheet if necessary for cold chain drugs.
9. The room temperature should not exceed to 30°C to maintain the stability of drug and 2°-
8°C for drugs inside the refrigerator.
10. Store the other stock in a separated area. Maintain all sales invoice records for return or
exchange of products to the supplier.
11. Clean and maintain the storage areas neat and tidy all the times.

V. END OF DOCUMENT
Prepared by: Reviewed by: Approved by:

Pharmacist Owner Owner

04-06-21

STANDARD OPERATING SOP No.: 0005

PROCEDURE

Revision: Effectivity date:

Review date: Pest and Rodent Control Page No. 1

OBJECTIVE:

I. To prevent and control the entrance of pests and predators and eradicate infestations
inside the drugstore.

II. SCOPE: Within the vicinity, shelves and storage room of the drugstore.

III. RESPONSIBILITY:

a. Pharmacist
b. Pharmacy Assistant

IV. PROCEDURE:

1. Maintain the cleanliness of the drugstore and storage room, dispose all the garbage and other things
(spoiled food and unwashed dishes) that might be a source of insects or rodents to enter inside the
facility.
2. Check all the cabinets, shelves and storage area of medicine if there’s a way for the pests and rodents
to enter the drawers. If there’s an open way on the cabinets, block it immediately with wood and seal
it using wood glue.
3. If the pests and rodents already contaminated the cabinets, shelves and storage area, put the
medicines inside platic bag or box, mark it as damaged medicines and dispose it properly.
4. Clean the shelves from pests and rodents droppings using Lysol Disinfectant spray and clean rag.
5. The treatment for pests mainly comprise of through insecticidal spray in all the nooks and corners of
the entire premises and other vulnerable places harboring cockroaches and other insects. Use water-
based insecticidal spray like Baygon Multi-Insect Odorless Spray.
6. Before spraying put the medicines away from the shelves by using separate box temporarily to
prevent contamination.
7. Spray it 15-20cm away from the corners of the shelves or the areas that might pests passing through.
8. Put the medicines back to shelves after 20mins.
9. If a pests was killed, put it in a thick plastic bag and dispose it properly.
10. Place the insecticide in a safe place and far from the medicines.
11. In the treatment of management of rodents, Glue Board traps or mouse traps should be used. Food or
poison baits are not allowed to use because it is dangerous to the personnel handling medicines and
might contaminate the medicines inside the drugstore.
12. If a rodent was caught in a trap, use a Lysol Disinfectant spray, Latex Gloves and a thick plastic bag.
Spray the caught rodent in the trap and using the gloves, put it inside the thick plastic bag and
dispose it properly.
13. Wash your hands thoroughly for and use a hand sanitizer.

12. END OF DOCUMENT

Prepared by: Reviewed by: Approved by:

Pharmacist Owner Owner

04-06-21