IT

The CIO
Operations Balancing
and Act:
Business
Innovation
by Khalid Kark
September 29, 2017

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IT leaders must increasingly strike a balance between finding

innovative technology solutions and overseeing routine IT duties such
as cost control, crisis management, and operational upgrades.
In a recent report, 72 percent of CIOs acknowledged that balancing
business innovation and operational excellence is an ongoing
challenge. This isn’t a surprise, given the rapid migration of legacy
systems and apps to the cloud and the need for CIOs to battle (and
defeat) ever-changing cybersecurity threats.
So how can CIOs think about their evolving role while ensuring
operational excellence in serving the needs of business units and
employees? What kinds of decisions around technology and IT
personnel must be made, and how will CIO leaders think about their
departments in the future?
In this HBR webinar, Khalid Kark, research director of Deloitte’s US
CIO Program, discusses how CIOs can navigate the challenges of
efficient operation and the mandate for innovation and
transformation. Khalid also presents findings from the latest Global
CIO Survey.

KK
Khalid Kark is research director of Deloitte’s US
CIO Program.