Complaint Analysis:

FY2020-2021

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Complaint Summary

Complaints received and redressed FY 2020-21

No. of complaints pending at the beginning of the FY 540

No. of complaints received during the FY 21015

No. of complaints redressed during the FY 21228

No. of complaints pending at the end of the FY 327

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BO Complaints Trend

BO Awards FY 2020-21
No. of Awards at the beginning of the year NIL

No. of Awards passed during the year 1

No. of Awards pending at the end of the year NIL

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Top 5 Areas of Complaints
Area of Complaint Contribution
ATM Disputes 38%
Collection related 12%
Sales related 10%
Refund and charges related 7%
Closure related 5%
Total of Top 5 Areas 72%

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