LEADER Practice File PRE-INTERMEDIATE BUSINESS ENGLISH John RogersLEADER Practice File PRE-INTERMEDIATE BUSINESS ENGLISH John RogersMap of the Practice File Ceci tired Peer erro Beers Grd pols Words for Ability Past abilities Individual sounds: ‘Telephoring Cy deseriing jobs Requests Curriculum ‘Theeifference between i Dictating Past abies Vitae and fi Editing Connected speech: age 4 / page sa Conan" Stress and intonation: Questions Wordsfor —_ Madats Making an order individual sounds: Negotiating talking ebout Repiyingtoan Sameordifereat Bargaining selling oder Connected speech: have to siting ‘Streze and intonation ages /rasesé Rising and falling intonation ry) Words tor Presenttenses Amemo Individual sounds: Companies RSTuretany ‘rvestment endings companies options Connected speech: fit ore one 2 / rege 58 ' ‘Stress and intonation: Stressed sviibles ue Words for Past tenses Giving Individual sounds: Meetings Ce tabing about Information _-edendings newideas Eting Connected speech: wos ard were ‘age 6 / page éo Stress and intonation: Main stresses roy Weniter Using the a Making end Greg talking about present perfect Areport ‘hf and foxy responding to money tense Editing ‘Connected speech: supzestions has have; hesn’thavert ees aon Stress and intonation: Question tags ry Words tor werd) A repo Ieavigva sounds: ‘oxingsmal tk TTL taking about verbs ‘Ahotel booking The eter a food ana arin Connected speech: Linking sounds Poge 24 page 6 ‘Stress ard intonation: Helpful responsesVocabulary | Language ff Writing rin eee review Ero Words for ‘Asking Linkers Individual sounds: Using stress to talking about questions Teking a fo/and fae correct information the market message Connected speech: Getting the message Reports do you, did you, would you right age 28 / pase 6 aiting ‘Stress and intonation: Stressed syllables Vocabularyused Talking about Linkers, Individual sounds: Checking information for making plans the future Time The letter 0 management Connected speech: f0 Editing Stress and intonation: page 32 (page 65 Stressed syllables Words for Reported Preparing for Individual sounds: Conversations talking about speech report writing Matching sourcs management Requesting Connected speech: information Linked sounds ‘Stress and intonation: Diflerert stresses He 3| ge My ‘i 3 rr Words for Conditionals Business teers Negotiating CeTlss tatking about Editing regliting Connected speech: Contractions age 40 page 72 Stress ad ftonation: Rising and fling intonation rrr Words for Timeclauses Making inks Individual sounds: Numbers PANE reg) cing ebout Describing Voeil sounds: /6) ae 0 economics table Connected speech: Editing Linking sounds ane 4 pape 72 ‘Stress and Intonation: Dates Tiree Words for Pessives Linking Individual sounds: ‘Asking questions, racy talking about sentences: ‘Matching sounds: about a product products Enquirng about Connected speech: Presenting a product aprodudt Is.it has, is vate a page 76 edit Stress and intonation: ain stresses nswer key: paz roeCareers STITT @ Match each job with its description. = 4 Anaccountant — a) supplies information about a company to = a the public i 2 TheCEO ) keeps and checks the financial records of a = company. 2 3 Acomputer programmer ¢) studies business operations and uses a & | computer to plan changes. ‘4 Asystems analyst d) writes instructions for computers to do certain tasks. 5 APRofficer e) helps a manager by doing some of their work for them. 6 APA f) is the most senior manager in a company. © Fill in each blank with a suitable form of one of the Items from the box. foiwolve tobein charge todeal tomekesure toberesporsibie | 4. Michel Lacour works for Research and Development. His job developing new products and new Ideas. 2 Nevenka Babic is our Quality Control Inspector. She 2 monitoring our products and trying to improve their quality 3 Kate Hughes works for Personnel. She ,,.210.... with staff problems, as well a with recruitment and training. 4 Zoltan jilly is our Security Officer, He premises are protected against crime. '5 Sergio Carboni is our new Maintenance Engineer. He checks all our equipment regularly and . {of all repairs. that our staff and @ Look at exercise B again, and write down the words which follow these items. 4 tobe in charge. 2 tobe responsible . 3 lodeal.. 4 to make sure @ Match the personal qualities with abilities. Then make sentences using can. Ability For example: If you are outgoing, you can easily mix with people socially. 1 outgoing a) speak two languages fluently 2 independent b) work for a long time without a break 3 bilingual © express your thoughts and feelings clearly 4 creative ) easily mixwith people socially 5 articulate ‘e) work well without the help or advice of other people 6 energetic f) find new solutions to problems+ Careers| Requests @ Complete the interviewer's questions with the words from the box. contact let moving send sharing start working | 1. Would you mind . .. at weekends? 2 Could you ts have your previous employer's details? 3 Would you mind _ our appointment to Monday? 4 Could you __ In two weeks? time? 5 Could YOU... us as soonas possible? 6 Would you mind _.. an office with three other people? 7 Could you,..., usa copy of your certificates? @ Match the interviewee's responses to the interviewer's questions in exercise B. —— Questions a) Not at all, as tong as it’s in the morning. (ea b) Certainly, I'm free to start as soon as you like. ©) Yes. 'lllet you know my decision by Friday, ifthat’s alright. 4) Sure. Pll put copies in the post straightaway. €) That's fine, as long as it's a non-smoking area. f) How often would that be? ) Well, in fact they're all included in my CV. Past abilities @ Complete the dialogues with could or was able to. For example: 4 Ae Con you use a PC? B: Yes, I can. In fact, { could use a PC when f was 12! (general ability) 2 As So, were you late for he interview? B: No. Sue gave me a lift, so 1 was able to get there in time. (one | occasion) 1. As What foreign languages can you speak? B: I _ speak Italian quite fluently when I was a child, but 've forgotten @ lot. 2 A: What was your greatest achievement in your previous job? B: Well... . Teorganise the Sales Department in less than a month. 3 A: What did you like best about your previous job? B: Well, my boss really trusted me, sol use my own initiative at all times. 4 A: So you worked in Turkey three years ago. Could you give us some details? B: Certainly. As a matter of fact, | .. win a very important contract, 5 CG: So how did the interview go? B: Fine, I think. (... answer all the questions! Pree cut3 a rs g Fy > = ai | + Careers TD @ Study Ana Lekic's CV below, ond write each heading in the correct space. Curriculum Vitae | ‘Address Achievements Email Experience Interests Personal details Profile Qualifications Referees Special skills Telephone Curriculum Vitae Ana Lekic £89 Cara Lazara, 21000 New Sad Yugestavia 4381 21 633 177 analekic@EUnetyu ‘An Assistart Marketing Director in a medium-sized compary, Avala Airlines pi. seeking a more challerging position with more: responsibilty, Able to ‘work on ovm iiiative to tight Ceadlines, + Contributed to the development of a successful sles strategy + Coordinated the work of sales, marketing and advertising personnel + Designed Excel spreadsheets for sales records 6 Ss a + Negotiating contracts with foreign and domestic airfines + Working as part of a tear «+ Proficient user of MS Windows, MS Word. MS Excel, Quark Press 1999-present Assistant Marketing Director (Avala Airlines pl, Belgrade) July Sept 1998 Work placement at Malev Hungarian Airlines (London offce) | 8 pals - 1996-1998 MBA at Brentford College (UK/Distance course) 192.1996 BA in Economics at the University of Belgrade Date of Birth: 6 june 1973 Driving Licence: Full clean | sing in a choir and play basketbal in an amateur team. Pry DrVanja Martinovie Ms Celia Gutterner Professor of Econorries Director MBA Programmes 2 Dositeja Obradovies Brentford College 11 000-Belgrade 27 Burrard Street Tek +381 11316 3645 Brentford TW OAK Emait marvan@pttyu Email: mbadi@BMBAacukSe ee ai Before you go for a job interview, make sure that you do your homework. Find ont as much as you could about the company, about its history, about what it doing, how ‘many people it employ, and so on. During the interview, try to keep to the point. Give complete answers, but do no talk for longer then necessary. Finally, remember that you can ask the interviewer question. This will show that ‘you are really interested in the opportunity. 1 Careers J @ Under which headings in Ana’s CV do the following items betong? Heading, number 14.1996: IELTS Certificate (Academic) ~ Overall Band 8 B 2 Designed Avala's website 3. Excellent conversational Hungarian and some italian 4 lenjoy helping other people design their websites. 5 An excellent team worker @ This draft teter of application is not suttable. Rewrite itusing some ofthe expressions from the Useful language box, and making any other necessary changes. Hello 1 saw your ad in ur local paper last weet, £01 ant to epply for the job of Communications Assistant {know | am the person you're laoking for | just got various A-levels from schocl and all ry foeeds sag they love chang with me $0 write soon, and tell me: whee you want me to come for an interview Regards Useful tanguage J Dear Sir or Madam, With reference to your advertisement I would like to apply for the position o feet | am well qualified for the position because .. I would be happy to give you more details and can he contacted at any time. Iwould be happy to come for an interview at any time convenient to you. enclose a copy of my CV. Alull CVis attached. ook forward to hearing from you, Yours faithfully, Editing @ Read the passage below about how to prepare for a job interview, + In each line 4~6 there is one wrong word. ‘For each line, write the correct word in the space provided. auewne ES Seta]Language work Selling online OTTELTIET§ @ Read the definitions. Then supply the missing vowols for each word. 14. something you buy cheaply or for less than the usual price | barga!.n 2 a large building used for storing goods ja werchosse 3 to send goods to a place to dz.spztch ‘4 2 formal word meaning to buy to purcha s2 5 to give someone their money back (c.g. because they are not satisfied with what they have bought) to refund © Match each word to its definition. 2 asupplier 2) a request by a customer for goods or services 2 aretaller b) a document sent by @ seller to a customer that lists the goods sold and says how much they cost 3 awholesaler \o) a person or company that sells a particular type of product to. customer 4 an invoice d) the value of the goods or services sold during a certain period of time 5 anorder €) a person or company that sells goods in large ‘quantities to businesses 6 turnover £) a company ora person that sells goods to members. of the public @ Complete each sentence with a word from exercise A or B. 2. The machines were faulty, so we returned them to our Supplier. 2 AlphaTex will place an . ‘en condition that we give them an extra discount for cash. 3. They guarantee that they satisfied. ‘4 Ourshop has a 5 They promised to . but they haven't arrived yet. our money if we are not fully . OF 3,000 euros a week, . the goods within two days of our order, © Complete the text with the best words, Selling online successfully To be a successut online basnes, first of all you reed to have a good website. A good website looks profesional and is quick and easy to use For instance, many people do not Bke to have to register to visita site tis also important fr the company to have its ..€.,1 on each age. Tis ..2 the Ste and canbe used by the vitor as a link Bac tothe... (coun, your products need to be at lest a gud 2s yor sie The se maybe wat ceoest citer in the frst place, but itis certainly the quality of the products and of the Serve that eps ther ..,.5 your pices down, and male a point of oflering excelent csoner service. Inform yor sito that you fer 6 eine orig Fal, when you rece an ore, femal the customer to ...J recipe an to inform then when the goods wil be...2 Selling ontine | 2 a)fag b) symbol logo 2 @) brands b) marks ‘impresses 3 @) homepage b) modem search engine 4 adattracts b) appeals shows 5 a) Take b) Give e) Bring 6 a)safe b) proof secure 7 a) thank b) acknowledge ©) despatch 8 a) exchanged b) shipped O purchased by BI © Motch cach sentence tothe concept expressed by the modal in bold. 8 ‘Modals| 2 Dtilineretailers should offer cy secure online ordering. | a) No obligation/No necessity 4 2 You have to work very hard to Fy attract visitors to yoursite. {| b) Advice Es 3 IFyou need a password, you mustn't let anyone else use it. |] ¢) Obligation/Necessity 4 People like it when they don’t haveto registerto visita site. |) d) Prohibition © Rewrite these sentences using an appropriate madal to replace the words in aa 4 If you want your website to be effective, it is necessary to work on it all the time. Ifyou want your website to be effective, you have to, work con i all the fine 2 itis a good idea for online retailers to despatch orders quickly. Online retailers 3 One of the good things about their website register. One of the good things about their website is that you that itis not necessary to 4 Its a good idea to put your logo on every page of your site. You... ae 5 Ifyou order before March 15, there's no obligation for you to pay until July. Ifyou order before March 15, you 6 This dealiis very important for all of us, so no mistakes please! This deal is very important, so We... @ Match the foltowing sentence hatves, as in the example. 4 We were all in agreement a) so we had to order some more. 2 You'll need your User ID and password each time) b) so we'll have to exchange them. 9) so we didn’t need to discuss the deal any 3. We didn't have any more paper in stock further 4 We ordered online, ) which means we didn’t have to queue! 5 IFthey have an onfine catalogue ) so you mustn't forget them! 6 They say some of the goods are damaged f) we wor’t have to ask them to send us one. © Look atthe sentences in exercise Cand complete the folowing table. Past FuturePETER id Making an order | 29) as b) 10 9) 50 ) 83.20 Er re da ‘order form with the ten missing items. ©) 155, 1) Edinburgh 458.3, D Unit price 8) Tshirts h) Tim Atkinson Quantity | Item Code "| Total cost | Ball machine emis | €750 ‘Champ'rackets | RCH43 55 "Tournament balls | TB €3.10 "Regular’ balls FB 249 bags B27. TH Name: =) (Company: Atkinson's Ultimate Sports Centre Address. 45 Dalston Gardens Post code: EHS SEY Phone: 0131 548 8937 E-mail atkinson@btinternet.com THANKYOU! Replying to © Putthe sentences in the correct order, 1-8. an order To: Ce: Bee: atkinson@btinternet.com bebopaccounts@easynet.co.uk Subject: Your order 21.06 [5 Dear mr Atkinson [1 Ifyou have any queries, please contact us at -. [7 We confitm that you have ordered the following items from our online catalogue: 1 10 50. 50 5 10 Ball machine: BM/709 “Champ rackets: RCHA3 ‘Tournament’ balls: 1B ‘Regular’ balls: RB Bayt Tha2 Seltingonline J gi hig et We are now dealing with your order. Looking forward to doing business with you again. The sum of €1,581.3 has been charged to your credit card, and the goods will be shipped on June 24, Yours sincerely Tank you for your order of une 21. o0 008 @ These phrases are often used when replying to an order. Complete them with ‘words from the box. deliver doing hesitate receipt placing | Thank you for sooo. an order with (name of the company). Thank you for your order of (date). We confirm of your order dated .. Shipping normally takes two to three days/a week/ete. We can . ..2 within a week/a month/ete. Do not . to contact us if you need further information/further details. If you have any queries, please contact us. We look forward to further orders from you. Looking forward to 5 business with you again. Editing @ Read this short text about writing business e-mails. ‘+ In most of the lines aaa there is one extra word which does not fit. ‘Some lines, however, are correct. += Ifa line is correct, put a tick () on the appropriate line. « Ifthere is an extra word in the line, write that word in the space provided. a a Basically, the same rules apply for both business e-mails and letters: be clear, be polite, and be brief. Over the past of ten years, there has been a tendency for business ‘correspondence to become a simpler, more informal, and this tendency is often even more visible in e-mails. But some things they have not changed. Clarity of layout is still important, so use paragraphs and can space them out. Grammar and spelling too need to be accurate if you want to make a good impression on your business and partners. Remember that even the best spellchecker cannot find all errors, so always to check your e-mails carefully for accuracy. a Seu etaLanguage work Companies DTTELTIEG gs © Select the noun from the box which can combine with all three verbs in each ‘group, | aprofit interest money 1| make | 2] make 3] pay earn . carn]. west forecast} charge © Compiete the sentences with an appropriate combination (verb + noun) from exercise A. 4. Put your money in a savings account, so it wil 3 2 An asset is something belonging to a business that has value nr the pnwer 10 3 The company did not. sesesseeeees tjust broke even, ‘4 Unfortunately the company ran out of money to its bonds. 5 AtEL ss cssesnee sane .. oF 400,000 eums for next year. @ Fillin the missing letters to answer the questions. What do you call the department in 2 company 1. _-that keeps a record of the money coming in and going out? _.c¢_ 2... concemed with studying new ideas and planning new products? s____hand __v_t_p_ 3m involved with managing and organising its work? _dm___str__. 44 --that deals with selling and promoting its products? S___s and m_rk_ 5 that deals with employees, keeps thee records andheps wih any problems they might have? H___n r_______s © Complete the text with the best word. Annual Report Nite is commited to creating and delivering value — value to its customers, value to its employees, and value to the region. Our success in moving towards this goal is most evden tn nancial | for this yar ur... at the dose ofthe year was 140 rion euros, thar isan increase of 1256 over the previous year, This song 3 in @ rather ik year for he ecorary shows the value ofthe service the company provides 10 is 4. leas shows the coritment of its stato this gal “The pre-tax profi was 15.6 milion curs, wile the profit after tax was 8.8 lion, which is 11% above that for the previous year Tre Direors have pleasure in .....8 an ordinary. preference share divided. 6 of 10.2% and a 95%23 Comparies | 2 a) results b) conclusions. statistics 2 a) revenue b) cash flow Oshare 3 a) trend b) benefit growth 4 a) customers by buyers employees 5 a) declaring b) recommending Q introducing 6 a) share price b) dividend asset © match each sentence with the meaning expressed by its verb. Presenttenses, —* TansChememploys 2,560 people. - a) temporaty situation 2 Ms Dubois is replacing Phil as b) future arrangement Sales Manager till October. 3 We are improving our services to meet the needs ofa much wider range of customers. 4 We are opering our sixth subsidiary next month. 5 We need a different set of skills to address our company’s challenges. 6 We observe our customers’ reactions ) verb usually used only carefully. inthe present simple ©) ongoing situation a Es cc = = cy 3 Fa g 4) routine activity ) factual information © Correct the three sentences that use the wrong form of the verb. 1 Our company looks for a new Marketing Manager. 2 We rarely raise our prices by more than 3%. 3 We are bringing marketing and sales resources closer to customers, 44 Our largest subsidiary, based in Ottawa, is going through a difficult period. 5 This year, all our sales stafflearn French. 6 Arthe moment, we are not knowing the profit Figures. @ Complete the text with verbs from the box. Use either ‘the present simple or present continuous tense. “courdinate attend go have know prepare speak think travel | Sofia Grammatopoulos is Marketing Manager at Kayavis Food & Wine S.A, an expanding medium-sized business in Thessaloniki, She ¢2.2rdinafee* the work of a team of three people. Kayavis _? distributors in eleven countries in Europe and America, so Sotia often 3 abroad. Next week, she 4to Canada to visit their new retail outlet. She . iglish, and Danish. At the moment she intensive German course becaus¢ the owner of Kayavis: opening a shop and a large restaurant in Munich, Sofia she will have to work in Germany for six months, so she ... for her new assignment as best as she can. © Make questions for these answers. All the information is in the text in exercise C. 1 What. does Soft ‘She co-ordinates the work of a team of three people. Eleven. Next week. To visit their new retail outlet. Greek, English and Danish, __ Because she will have to work in Germany. In Munich. e5 S @ Eo © 3 ED 2 a 3 (3 Companies: © You are the chairperson of Sanlito Inc., a computer software company based Anes in Madrid, You want to call a meeting to discuss your investment options and to draw up an investment plan, ‘Write a memo to all directors including the date and venue of the meeting, ‘and the purpose of the meeting. The memo should be 30 ~ 40 words long. Useful language | ‘Our next meeting is/will be on .. This is to inform you that. Please note that ... ‘The purpose of the meeting is for us to... The main objective of the meet MEMO, To: All Directors From: — Racal Gomez Date: May 30 Subject: Board meeting PPLE IEG Investment © The directors of Santito Inc. had a meeting to discuss their investment Options options. Look at these notes, then tick the five statements below which are tru Options Decisions Set upa subsidiary in Austria x Close down our subsidiary in Belgium |x x Buy more modern equipment vv Extend the main factory v Set up online sates vow True or false 4. We agree that itis a better idea to extend the main factory a ‘than to set up a subsidiary in Austria, 2 The best option would be for us to set up online sates. 3 We would rather set up @ subsidiary in Austria than extend the main factory. ‘4 We have decided to set up online sales. 5 We have decided not to close down our subsidiary in Belgium. 6 We have decided against setting up a subsidiary in Austria. a3 Companies | Study the Useful tanguage box. Then write five true statements about ‘Sanlito’s investment plan, using some of the phrases from the bax and some ofthe phrases in bold from exercise B. Useful language J Asan alternative, we could... An alternative is to .. Another option is to (do) (@oing ¥) is probably (not) the best option/alternative. BI a {Doing X) would be a more profitable option alternative. A 3 A = Editing © Read the text below about a company’s performance. © In each line 1~6 there is one wrong word. © Foreach line, write the correct word in the space provided. Oe Sanlito Inc. experienced a very good year. The combined revenue from all there operations is up 6%. ‘Their earnings before interest and tax is up 8% over last year and their after-tax ceamings are up for the forth consecutive year, with an increase of 20%. They are in solid shape: their balancing sheet is strong and their business units are healthy. So they will be able to survive any possible downturn for international markets, and to take advantage of any improve as well. onruneLanguage work Great ideas DOTS gs © Match the verbs and nouns in the box below. ‘Verbs Nouns 3 toachieve ~——__} a) a breakthrough 2 to build up b) a patent 3 to apply for © arange 4 tomiss @) an award 5 toreceive ©) an opportunity 6 toswamp the market © Use an appropriate combination of verbs and nouns from exercise Ato complete these sentences. 1 World leaders hope to .. achieve... a major Dreatihrough, at the conference on environmental issues. 2 Our company will oe BBTEAL eesceen the Internotional Inventor 3 Axatel immediately. ‘mobile phones they had developed. 4 If we do not want anybody to steal our idea, we should .. ifwe do not goto he with the cheap 4 straightaway. 5 tn order to be more competitive, Espassabi has . their Pee of off the-peg summer dresses. 6 Will Olga Rakovsky an . for the antivirus software she has developed? @ Match these sentence halves. 4 AChinese company developed ———— a) some really zany advertising campaigns. 2 Alexander Graham Bell, a Scotsman, invented } b) the ‘little black dress’. 3 Chanel, the French fashion designer, created _/ ©) the telephone. ‘4 Nobody knows who dreamt up 4) this amazing software. 5 Perrier has thought up ©) this useless gadget. © Complete the text with the best words. What is a patent? 1 pavent fran imeton 2 legal dcuren sued by 2 goverment which ies the invertor te sight to stop other pone tem making sng or sting the venenwiteut the 2.1 ofthe ivr When a patti 2, the imeton becomes the propery ofthe investor. Like ary eter form of property or ‘nies 3. the patent can then be eoght so rested hed Patents ae tsi ibs, wich sens fr example, hat 2 UK patent wil oni gi the... ih within the UK ad igh w top cher from imorig te pated products int the UK There are the essential conditions that an isesion must te comply new... tere must bean iene se in oder tobe patentabie. First mest rx pater ar in at for, in ‘echnclgy wich already cass. Third it ust be posible to rake the ivan, tose i in indus.4 Great ideas | 2 a) permission ballowance O consensus 2 a) granted b)applied enquired 3 a)account b) asset balance ‘4 a) keeper b) holder importer 5 a)establish b) prove fulfil 6 a) Second b) Two Also 7 adatterations b) increases, improvements Language review @ Match these sentence hatves. Past tenses 4 They were still working on thei a) when a Korean entrepreneur new designs expressed interest in her new product. 2 Astheyhad anexcitingidea to | — b) but also tested them in his daily promote, life. 3 High-profile entrepreneurs were ~-c). when they saw an opening in the invited on TV market. ‘4 11 1985, Nicholas Albery founded _d) they decided to exhibit at the Inventors’ Fair. 5 Albery learned not only howto), and asked to talk about innovation produce new ideas and change. 6 She was exhibiting at the f) the institute for Social Invention. Inventors’ Fair @ Rewrite the sentences which use the wrong past tense, 4 Hiltex were immediately filing a patent for their new machine as they were worried that their competitors would copy them. Hiltex imomediately filed a patent for their new machine as they were worried that their Compentors would copy ther. 2 740, the new drug developed by Pharmatek, marked a turning point in the ‘treatment of cancer. 3 Their competitors failed to see the gap in the market and so missed a great opportunity. 4 The agency was not believing thal the machine would save so much time. 5, Zirkon already made good profits when it introduced its new digital camera in 2000. 6 The story goes that he was having the idea for the electric shoebrush while he was washing up. 7. Iwas planning to visit the international Inventors’ Fair but | did not have time, @ Put the verbs in brackets in the correct past tense, Anita Roddick: A Businesswoman with a Vision Auita Rodtick, funder ofthe Body Shop was born in England in #942. nthe 1960, she 7 “1 (tain) as a teacher in England and “seal (work) for the United Nations in Gere Se then cece (lcd) to adopt a tipi’ syle and 4 (ogi) to wave cnersivey. Wl he. ..cccccneS (ave aroun the worse (ears) any iret customs and ital from mary diferent countries and (become) interested in anchropcog. In 1911, she maried Gordon Raich They ran a small hotel and resturant in Brighton, but afer thee years they decided they. “A (want) a ilerant way of bie for thenseles and thie two iden, RectEER | 4 Great ideas Giving information | While er husband... (rae) in the USA in (976, Ait 1 (open) the fst Body Shop seling rato, evironrent-onscious cosmetics packaged in recyclable bots. The shop became very popular, and soon many customers .........u!! (engi) how they could start thir own branch ofthe Body Shop. ‘ita and Gordon then. 12 evel) anew busines pisopye profits wih pics. e was Gear the Body Shop was a cosmetics company with 2 diference: they ..... 1B (want) to see scial and eviroamentl changes. Tey 4 (launch) unusual adversng canaigs, ane... 5 (suppor) a numberof environmental and human rights orgenisations. Auta was raed Business Woman ofthe Year in London in 1985 and was aarded an Order ofthe Brih Empire i 1988, The Body Shap today fas more than 1,000 stores a oer the werd. @ Look at this note. Put the lines in order. as they ore eaving on Money morning. ot the Spanish version of the calogue. opening boars, entrance fo, and price Ps ficou the folowing for me: the Exhibition of Inetions en Sandy, ‘sat to keke our 15 Spanish visitors: H @ Now write a reply, based on this information. International Exhibition of Inventions, New Techniques and Products Cone Ist-5th May USEFUL INFORMATION Dates: 1st-5th May Place: Palexpo-Geneva Opening hours: 10 am-7 pm Sunday: 10 am-6 pm Admission charge: Fr12.00 ‘Tickets available atthe doors of the exhibition. Children under the age of 15: F:6.00 Groups of 10 or more: F:8.00 per person Oficial catalogue: Contains a description of all the inventions (available in French and English only) Fr25.00 Hotel reservation: Central Tourist Office P.O. Box 1619-CH-1244 Genéve 1 Tel. +41 2.9087324 Fax +41 2290873 25, Please contact your nearest travel agent for special rates. ‘Quote the name of the event and the code [D5 29K. Message: On Sunday, the International Exhil OREN OT anne4 Great ideas | @ You work for a large insurance company which always has large quantities of confidential documents to destroy. At the Exhibition of Inventions, you see a new type of shredder. Write a short memo (75 ~ 85 words) to your Head of Department, including: © some details about the machine, e.g., shreds paper and cardboard/fully automatie/fted with energy-saving device completely sient, etc. © why you think it would be a good idea to buy this machine ‘© where your Head of Department might get further information MEMO. To: Montse Balaguer From: Jordi Pons Confidential shredder May? SOMES urICsE LNA Editing @ Read this text about great business ideas. ‘© In most of the lines 1-40 there is one extra word which does not fit. Some lines, however, are correct. = IFaline is correct, puta tick (V) on the appropriate line, + if there is an extra word in the line, write that word in the space provided. ‘Management guru Peter Drucker once wrote that people do. not buy a 7mm drill bit or because they want a 7m drill bit, They buy the drill bit because they can need @ 7mm hole. What exactly did Drucker want to say? He meant that so all great business ideas are essentially about one thing: meeting need. In many ways, itis true that once will you have discovered a need that has not yet been very met, you are halfway toa good business for idea. So if you are looking, for a great idea, start with yourself, think of your own needs ‘Think of something you need or want it which is not readily available on the market. Beamvnanwewne<< 5 Es ra i Es s ey 5 Stress CEES © Decide what the missing word could be. Some people have too little Some have too much, and some have just enough. But for everyone, it can sometimes be a cause oF stress. © Match the following ‘money words’ to their definitions. 4 anaccount a) a plastic card that you use to buy goods 2 anoverdraft ) b) a printed form that you use to pay for something instead of using money 3 aloan ©) a sum of money that you borrow 4 interest @) an arrangement between a bank anc a customer for the customer to pay in and take out money 5 savings @) an arrangement between a bank and a customer for the customer to take out more money than they have paid in 6 acheque f} extte money that you get if you have invested money, or that you pay if you have borrowed money 7 accredit card gmoney that you keep in a bank to use later @ Complete the sentences with a word from exercise B. 4 We have taken out a .{Aa0...t0 build up our business. Let's hope we can pay it back! 2 Ifyou lose your... 3 Ihave just opened a deposi they are OK? 4 ‘Oh nol The banks are closed now, so | can't cash this, 5 Don't keep your and it’s tess stress for you. 6 Something else to worry about - my bank manager wants me to repay my 7 ‘at once! 7. A deposit account is better than a current account because vour money earns... «don’t panic —just tell your bank immediately. with Kommerzbank. Do you think today!" under your pillow, they'll be safer in the bank, © Match the sentence beginnings with the correct endings. 4 After six months she'd saved enough money: a) so they never have anything to worry about. 2 Pm sure you'll earn enough money b) so we can't afford new equipment this year. 3 Ifyou've never invested money before, ©) to buy your own flat. 4 They make a lot of money, ~ d) to have her shop redecorated. 5 We are going to organise a concert ©) to raise money for the homeless. ing, 1) why don't you ask your bank manager For advice? 6 We've spent a lot of money on advert @ Write down the verbs from exercise D which often go with the word money. w lo. MONEY5 Stress | @ Complete the text with the best words. Stress Suess is @ part of fife. The problem is that 2 high level of stress may lead w poor health, bad reationhips at work, low mera and 2 <1, of produc. I is important to be able to secopnise the ‘of tres, such as difcalty in communicating with colleagues overeating, lass ‘of appetite or sping bal, Pople in business may suf ,.,,.3 srs for many diferent reasons: if hey ae verre if he Have ro work... tight deans, if hey aay fl oes} presure, if they cancat get their reports non time of they cannct meet their targets. | 4 a) loss by fall Odown 2 a) shows b) symptoms signals 3 aon b) from under 4 a)for b) with Oto 5 aon b) below under ern © Four business people were asked about stressful experiences. Look at the table; then answer the questions, as in the examples. Using the present perfect tense Haveyoueverasked Have youever made | Have you ever negotiated] your boss for a pay rise? a formal presentation? | an important contract? Sergio x v x Marie v x v lucy v x x 4 Has Sergio ever made a format presentation? Yes .be. has, 2 Has Sergio ever asked his boss for a pay rise? 3 Has Marie ever negotiated an important contract? = 4 Has Marie ever made a formal presentation? 5 Have Lucy and Sergio ever negotiated an important contract? 6 Have Lucy and Marie ever asked their boss for a pay rise? . 5 7. Has anybody ever made a formal presentation? .. Now read about other people’s stressful experiences, and make questions for the answers. suffered fromjet-lag | dealt with an been late for an aggressive customer _| important meeting Tim x x v Poola x v x Mark x v v 3) No, she hasn't. b) Yes, they have. Yes, she has. No, he hasn't. ©) No, they haven't. f) No, she hasn't. Has Paola ever been late for an important meeting? aneene Prone Carta]