126 Shore Lake Drive Apt F

Deviona Lowery Greensboro, NC 27455

(704) 605 - 3725
loweryd98@outlook.com
Enthusiastic and driven employee seeking a Customer Service Associate position to
utilize over five years of experience in customer service and award-winning team
leading skills.

RELEVANT EXPERIENCE SKILLS

​Prioritizing Tasks
Diamonds Are Forever Inc, Virtual — Marketing and Sourcing
Intern ​Customer Service
May 2021 - PRESENT ​Research
* Provide support to the purchasing and inventory process of merchandise.
​Business-Awareness
*Maintain and update company websites with inventory data.
​Environmental & Ethical
*Maintain and update social media platforms with marketing and sales
Sustainability
information.
​Leadership
* Assist with providing quality customer service through DMs and E-mail

*Maintain effective communication regarding projects.

* Coordinate and assist with event planning. AWARDS

Contemporary Professional
Amazon, Virtual — Virtual Customer Service Representative Issues in C.A.R.S. Capstone
June 2020 - November 2020 Graduation Research Project
* Provided excellent virtual communication, both verbal and written with (2nd Place Award 2021)
customers with a problem-solving attitude.
J. Crew: Top Seller, Black
* Understood issues and made the best use of the available resources to resolve Friday Highest UPT, Holiday
those issues. Hero 2019 - 2020
* Demonstrated ownership to resolve challenging customer issues, escalating
Strong College Upper-Class
when necessary.
Mentor Co-Chair 2019- 2020

J. Crew, Greensboro — Stylist Emerging Scholar – UNCG

Undergraduate Research &
October 2020 - January 2021
Creativity Expo
* Handled cash and credit transactions at the register
(3rd Place Award 2019)
* Over the phone problem solving while providing excellent customer service
Strong College Upper-Class
* Styled customers based on their needs and taste
Mentor
* Maintained the visuals of the store. (Outstanding UCM Award
2019, 2020)
EDUCATION
Strong College Weekly Tea
University of North Carolina, Greensboro — B.S. Chair 2017 – 2019

MONTH 20XX - MONTH 20XX

(Service to the Community
Award 2018)
B.S. Consumer, Apparel, and Retail Studies

Concentration: Global and Related Industries

Primary Minor: Entrepreneurship

Secondary Minor: Technical Theater

Cornelia Strong College, Greensboro — Diploma (2019)