Topic- Consumer Protection.

Q1. Fill in the blanks: [Remembering]

1. Read __________ carefully, so as to have information about prices, net weight, etc.

[Labels]
2. Ask for a ___________ on purchase of goods and services. This would serve as a proof of
purchase made. [Cash Memo]
3. Buy only _________ goods as they provide quality assurance. [Standardized]
4. Confederation of Indian Industries have laid down their __________ for their members,
which has guidelines in their dealings with the customers. [ Code of Conduct]
5. In case the aggrieved party is not satisfied with the order of the State Commission,
he/she can appeal before the __________ Commission within ______ days of the
passing of the order. [National, 30]
6. The Consumer Protection Act, 1986 provides for a __________ at the district, state and
national levels for redressal of consumer grievances. [Three tier machinery]
7. The _________ can protect the interests of the consumers by enacting various
legislations. [Government]
8. Replacement of a damaged product is one of the example of _________ available to the
consumer. [Relief]
9. An understanding of his __________ would also enable a consumer to safeguard his
interests. [Responsibilities]
10. National Commission is to be approached when the compensation claimed is more than
__________ rupees. [One Crore]

Q2. True/False
1. A complaint can be made to the District Forum when the value of goods or services in
question along with the compensation claimed, does not exceed Rs 30 lakhs. [False]. [R]
2. Each State Commission must have one woman as its member. [True] [R]
3. A legal heir or representative of a deceased consumer cannot file a complaint in
consumer forum. [False] [R]
4. Under Consumer Protection Act, a consumer is defined as a person who obtains goods
for re-sale or any commercial purpose. [False] [R]
5. An order passed by the National commission in a matter of its original jurisdiction is
appealable before the Supreme Court. [True]. [U]
6. A consumer has the responsibility to learn about the risks associated with products and
services. [True] [R]
7. Right to seek redressal, suggests the business firms to set up their own consumer
service and grievance cell. [False] [R]
8. Under Consumer Protection Act, a complaint can be filed by a consumer only for a
defective good. [False] [R]
9. National commission is the apex institution under Consumer Protection Act, 1986.
[True] [R]
10. While purchasing an edible oil, a consumer has the responsibility to look for AGMARK
label besides cash memo. [True] [U]

Q3. Match the following:

1. Match the following on the basis of the compensation (in rupees) claimed by the
consumers: [R]
 (i) National Commission (a) Upto 20 lakhs
(ii) District Commission (b) 20 lakhs – 50 lakhs
(c) 50 lakhs – 1 crore
(d) More than 1 crore
Ans. (i)- (d); (ii) – (a)

2. Match the following on the basis of the composition/ constitution of the following
redressal forums: [R]

(i) State Commission (a) Upto 3 members

(ii) National Commission (b) Minimum 3 members
(c) Minimum 5 members
(d) Minimum 6 members
Ans. (i)- (b); (ii) – (c)

3. Match the following on the basis of the quality certification marks: [R]

(i) ISI (a) Agricultural products

(ii) HALLMARK (b) Electrical appliances
(c) Jewelery
(d) Food products
Ans. (i)- (b); (ii) – (c)

4. Match the following on the basis of consumer’s responsibilities: [R]

(i) Learn about the risks (a) Look for quality marks
associated with products and (b) Do the fail to take an action, even
services when amount involved is small
(ii) Be honest in your dealings (c) Follow manufacturer’s
instructions and use the product
safely
(d) Choose only from legal goods and
services
Ans. (i)- (c); (ii) – (d)
5. Match the following on the basis of Consumer Rights. [R]
(i). Protection against goods and services (a) Right to be informed
which are hazardous (b) Right to be heard
(ii). Getting relief in case a products falls short (c ) Right to seek redressal
of his expectations. (d) Right to safety.
Ans. (i)-a, (ii)-c

6. Match the following on the basis of Consumer Protection from business point of view:
[R]
(i) Satisfied customers lead to repeat (a) Social resposibility
sales and increase customer
base of business. (b) Moral justification
(ii) Responsibility to supply products which (c) Long term interest of business.
7. Match the following on the basis of locations of consumer organizations. [R]
(i) Consumer Coodination Council (a) Jaipur
(ii) Consumer Protection Council (b) Delhi
 (c ) Ahmedabad
( d) Bangalore

Ans. (i) -b, (ii)- c,

8. Match the following on the basis of change in approach of market. [R]
(i) Let the buyer beware (a) Unscruplous trade practices
(ii) Let the seller beware (b) Caveat Emptor
( c) Caveat Venditor
Ans. (i) -b, (ii)- c
9. Match the following on the basis of ways of Consumer Protection: [R]
(i) They protect the interest of (a) Consumer organizations
consumers by enacting (b ) Business associations
various legislations. ( c) Government
(ii) They play role in educating ( d) Self Regulation by business
consumers about their rights.
Ans. (i)-c, (ii)-a
10 . Match the following on the basis of marks indicating quality of products. [R]

(i) (a) FPO

(ii) (b) Ecomark

( c) Agmark
Ans (i)-b, (ii)- ( c )

Q4. Multiple choice questions:

1. Which of the following is not a description of a consumer? [U]
a. Any person who buys goods for a consideration which has been paid or
promised.
b. A person who obtains goods for re-sale purpose.
c. Any person who avails any service for a consideration which has been partly
paid.
d. Any person who hires any service for a consideration which has been partly
promised.
Ans. (b)
2. The members of the District Forum are appointed by: [R]
a. Central Govt.
b. State Govt.
c. Local authority
d. None of the above
Ans. (b)
3. Any aggrieved party, not satisfied with the order of the District Forum can appeal before
the State Commission within: [R]
a. 60 days of passing of the order
b. 30 days of passing of the order
c. 45 days of passing of the order
d. None of the above
Ans. (b)
4. Appeal against the National Forum can be done in: [R]
a. District Forum
b. High Court
c. Supreme Court
d. State Forum
Ans. (c)
5. In which of the forum, it is mandatory to include a woman as a member of the forum:
[U]
a. District Forum
b. State Commission
c. National Commission
d. All of the above
Ans. (d)

6. Who can file a complaint before the appropriate consumer forum? [U]
a. One or more consumers, on behalf of numerous consumers.
b. Central Govt. or any State Govt.
c. Any registered Consumer’s Association
d. All of the above
Ans. (d)
7. The rights of a consumer are protected under: [R]
a. Consumer Protection Act, 1986
b. Consumer Protection Act, 1932
c. Consumer Protection Act, 1984
d. Consumer Protection Act, 1983
Ans. (a)
8. Which consumer right refers to acquiring of knowledge and be a well-informed
consumer throughout life? [U]
a. Right to be informed
b. Right to be heard
c. Right to consumer education
d. Right to choose
Ans. (c.)
9. What is the complete nomenclature of ‘District Forum’? [R]
a. District Consumer Dispute Redressal Forum
b. District Consumer Redressal Forum
c. District Consumer Forum
d. None of the above
Ans. (a)
10. What relief is available to a consumer who suffers due to consumption of a medicine
beyond its expiry date? [A]
a. To get a reasonable amount of compensation for loss suffered.
 b. To get the expired medicine replaced by a new one.
c. To get the refund of the price paid for the medicine.
d. All of the above
Ans. (d)