Questions.

1- Define what is a customer service from your viewpoint.

Answer:
It refers to a set of actions, or the assistance provided to customers before, during and after the
purchase, which are implemented by employees to care for them and that they have a pleasant
shopping experience

2- Develop a scheme about customers types.

Answer: https://mm.tt/1786861281?t=Bf3HaFTY2M

3- Actually there are new trends for customer service, ¿why this happen?
Answer:
This generally happens because companies realize that customer service is the new "marketing" so
to speak; since both concepts go hand in hand due to the high interactions of companies with final
consumers, they prefer direct communication with the company than advertising; and systems such
as "chatbots" have been implemented which allow 24-hour service for those interested in the
product / service offered by the company.

4- Explain why enterprises should have customer support protocols.

Answer:
First, it can be used as training for new employees and for them to know how to serve customers;
Besides, it is a useful practical way to get closer to customers and have an excellent shopping
experience; in this way you can guarantee your loyalty and even subsequent recommendation.