TELECOMMUNICATION IS EVOLVING WITH ARTIFICIAL

INTELLEGIENCE

AI for Network Optimisation

Artificial intelligence applications in the telecommunications industry help CSPs

create self-optimisation networks to improve customer satisfaction and prevent
outages. As AI can help networks adapt and reconfigure as per customer needs,
they can offer consistent service more proactively.

AI for Predictive Maintenance

AI-powered predictive analytics is helping telecom industry provide better services

by utilising data, sophisticated algorithms and machine learning (ML) techniques
to speculate future results based on historical data. It means operators can use data-
driven insights to monitor the state of equipment, anticipate failure based on
patterns. It also can proactively fix problems with communications hardware like
cell towers, power lines, data center servers, and even set-top boxes in customers’
homes.

Identifying Fraudulent Activities

AI also makes use of advanced algorithms to identify and predict any network
anomalies. In the context of cyber security, it means giving businesses the ability
to detect cyber attack in advance. Additionally, the cutting-edge technologies
considerably minimise response time, enabling telecom businesses to thwart the
threat before it exploits internal information systems.

Many organisations store client’s financial information away from the network, so
user information is not compromised in case of a cyber attack. Around 61% of
enterprises say that it is impossible to identify breaching attempts without AI
technologies, wherein 48% say that the allocation of their annual budget toward AI
in cyber security has increased by an average of 29% in 2020.
The Future of AI in the Telecom Industry

Artificial Intelligence applications in the telecommunications industry are

increasingly helping CSPs manage, optimize and maintain not only infrastructure,
but also customer support operations. Network optimization, predictive
maintenance, virtual assistants and RPA are all examples of use cases where AI
has impacted the telecom industry, delivering enhanced CX and added value for
enterprises.

As Big Data tools and applications become more available and sophisticated, AI
can be expected to continue to accelerate growth in this highly competitive space.