03/07/2021 Namecheap.

com - Powered by Kayako Help Desk Software

Department: Hosting Support

Full Name: Brooke Rolston

Email: highmedstore@gmail.com

Your Question: One of my client website is not working and i have been asking to contact support .
Please let me
know if its for bills standing or for other reasons . Domain linked to the hosting is azovstaltradings.com

Operator: Markiian Kyselytsia

21:31 Your Question: One of my client website is not working and i have been asking to contact support .

Please let me know if its for bills standing or for other reasons . Domain linked to the hosting is

azovstaltradings.com

21:31 Please wait and one of our operators will be with you shortly.

21:31 You are now chatting with Markiian Kyselytsia (Hosting CS) - Hosting Support

21:33 Brooke Rolston: Your support PIN is 6113

21:35 Markiian Kyselytsia: Hello, you've contacted Live Support! How may I help you today?

21:35 Markiian Kyselytsia: Please provide me with your Namecheap username.

21:35 Brooke Rolston: opk

21:36 Brooke Rolston: ope moment

21:36 Brooke Rolston: Harlem101

21:36 Markiian Kyselytsia: Thank you for the provided details! Your account ownership has been successfully
verified.

21:37 Brooke Rolston: Thanks

21:37 Markiian Kyselytsia: A few minutes, please.

21:37 Brooke Rolston: not problem

21:39 Markiian Kyselytsia: We have received a complaint that your hosting account is involved in fraudulent activity.
Please double-check the ticket MLQ-752-78336 and send a reply to our Legal & Abuse department.

21:39 Markiian Kyselytsia: You can review your ticket history in the following way:

- Mouse over to the “Contact Us” button on the black bar at the top and click “Submit a Ticket”;

- Use your Namecheap login details to log into the support system;

- Once done, the “View Tickets” button should appear;

- Find the ticket you need and click to open.

You may send replies using the “Post Reply” option.

21:39 Brooke Rolston: Thank you for the information

21:39 Brooke Rolston: i will update the owner

21:39 Brooke Rolston: thank you :D

Helpdesk: https://support.namecheap.com/

https://support.namecheap.com/visitor/index.php?/LiveChat/Chat/PrintChat/varTxsXEvh233089572167ed3618b4863bf1a30f683ae2267bdkkYp4iYjneQ/kq45jN… 1/1