Innovation Workshop:

The Journey to Digital Data Driven Utility

Riccardo Romani
Cloud Infrastructure Presales Director

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The data-driven revolution is coming
to the Utility industry
• Entrants from the digital economy are
disrupting the Utility landscape with data-
driven services
• The competition for customers is shifting to
the online channel
• Renewables, distributed generation, and
smart grids demand new capabilities and
are triggering new business models

Data collection and exchange are growing

exponentially, creating digital threats but also
valuable opportunities for those Utilities that
embraces the Data-driven business.

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Data-Driven Example #1
Google’s Project SunRoof

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Data-Driven Example #2
Tesla Solar Roof

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Utilities need Innovation partners to build their data-
driven business and compete
100% Digital Data-Driven Digital Data-driven Traditional Business
Business Innovation Partner

No Network Assets
Cloud, Solutions, Technology Network Assests & Know How

Oracle Provides innovation to Utilities in a compatible fashion with

their core network assets, their field force and their current
business pocesses.
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 Oracle provides Innovative concepts that won’t require to
re-invent Utility business from the roots
Example of Oracle Innovation approach

E.ON wasn’t born digital. With Oracle

doesn’t need to be.
Our solutions and expertise will enable
E.ON to build a digital-ready
architecture on a legacy foundation.

Supporting open standards, Oracle

uniquely works with what already
E.On has today and can deliver what is
needed for the future, providing a
huge innovation .

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 Oracle also leverage on utilities financial innovative
solutions to sustain business innovation
“I am the Utility CFO. By the mean of Digital finance innovation tools, Utilities can design and
What Innovation is for me?” launch new services with a shorten time-to-market and calculating any
details of the ROI
Utility chief financial officers need to Moreover, Multi-utility companies like HERA can improve the design of
be leading architects of their new services by better co-operating at group level, defining a clear path
corporation. Financial executives are from the idea to the final aspect of the service , in every finance aspect.
beginning to become involved in most
areas of the business.
Oracle Finance Innovation helps
Utilities in getting the most from CFO
dept.
The very nature of finance in the
energy industry is undergoing change.
New tools, techniques, and concepts
are transforming the whole discipline

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How Oracle does that?
With a cross-competence based Organization, where Customer
Experience , Information & Operational Technologies, Artificial
Intelligence & Big Data are integrated in a common vision.

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Oracle Utilities Cross-Competence Organization
Specialized skills….
Customer
• Customer Care & Billing
• Customer Experience
• Energy Saving Advice
• Customer Analytics
Work & Asset
• Work & Asset Management
• Mobile Workforce Management
• Operational Device Management
• Work & Asset Analytics
TECHNOLOGY & Cloud INFRASTRUCTURE
Utilities Business Unit & CX
CUSTOMER METER
Meter
• Meter Data Management
• Smart Grid Gateway
• Service Order Management
• Load Profiling and Settlements
• Meter Analytics
WORK GRID
Grid/Network
• Network Outage Management
• Advanced Distribution Management
• Head-end and Grid integration
• Grid Analytics/Predictive
BUSINESS ANALYTICS Maintenance
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Oracle Utilities Cross-Competence Organization
Specialized skills….in a Integrated Vision

INNOVATION Deliver ideal customer

Modeling Entire experience and allows for
Distribution Grid connecting consumer
including Distributed technology, like smart
Energy Resources, OT IT CT home devices or electric
ensuring stability and vehicles, at the edge of the
new levels of safety and grid.
reliability Operational Informational Consumer
Technology Technology Technology

Combining Systems + Data Streams = Unlocking the Power of Innovation

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From where the journey starts…

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Re-inventing any business is tough

“Smart meters and the smart grid. These innovations

form the foundation of the digital utility, supplying the
massive volumes of data that are its lifeblood. “

“ Develop and launch successful new business models

quickly, achieve unprecedented automation and
efficiency by putting intelligence at the heart of the
smart grid“

Really?....
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Smart Grid Promise
From Today’s Power System…
This electric power delivery infrastructure is
not designed to meet the needs of a
restructured electricity marketplace, the
increasing demands of a digital society, or the
increased use of renewable power production
1. The elements are not fully interconnected
through a efficient communication
network
2. There are almost no sensors to monitor
the health of the system
3. The operations is done by legacy The system architecture is a tree-based model.
applications (i.e. SCADA) and
reactive/preventive manual intervention
systems

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Smart Grid Promise
…To Tomorrow’s ICT-based Power System

New Power System allows a 2-way power

flow and a customer participation in energy
distribution by:
1. A substantial increase of number of
renewable energy generation facilities
2. More sensors installed on the electricity
network
3. A computer network added to the
electricity network for a better
control/supervision by real time messages
The system architecture is now based on a full meshed model and
4. Operations done by adding predictive engineered as sum of sub-networks, communicating each-other. For
maintenance and automated intervention
Utilities, this is also a enabling factor to sell new Services
systems
.

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Smart Grid Promise : reality check

“A slightly higher number of Demo &

Deployment projects than R&D projects
can be found in United Kingdom and
Italy, probably connected to their large
programs of smartmetering, some of
them part of a wider smart grid
project.”
Smart Grid Projects
Outlook 2014

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Smart Metering Arises
And is good enough
• Italy has led the way in smart metering several years ago • As a result, half of all lower end G10 industrial
by upgrading over 35 million electricity meters, and it meters will have to be replaced by the end of 2016,
continues to push ahead in gas and, to a lesser extent, with a full rollout mandated for the end of 2018.
water meter deployments.
• For household-class G4-G6 meters (representing
• Along with France, the U.K., and the Netherlands, Italy is roughly 90% of the country's total), the current
one of the few major EU markets to have opted for the replacement timetable for companies serving over
mass-market rollout of smart gas meters, following 200,000 customers is this:
positive long-term cost-benefit analysis.
• By the end of 2014, all industrial gas meters sized G40
and above had been upgraded, followed a year later by
G25 and G16 meters.
• In the mass-market segment, the actual rollout activities
only started in 2014, following the entry into force of the
above resolutions.

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Examples of Data-driven Innovation
Concepts from Oracle

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Within the next slides , few visual examples are provided by combining one or more of the following
Oracle Solutions in order to show a service concept.

Each of those solution will be presented one by one , with all the details, in each of the tracks of a
next customer workshop:

• TOA ( Next Generation Field Service )

• Analytics Data Lab
• Augmente Customer Experience (CX ) and CX Data Management Platform
• Energy Efficiency & Advanced Demand Side Management
• Artificial Intelligence Chatbot for Utilities

As common underlying innovation, will be also presented the following track:

• Utilities Digital Finance*

* : ( not shown as visual example – see slide 7 for insights ):
P
Most of Oracle Innovations that will be shown relies on a
Hybrid Cloud model, mixing on-premise engineered
systems and public cloud

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Augmented Customer Experience with Next Generation
Field Service and Analytics Data Lab
Example of Predictive maintenance & Field Service using TOA and CX 1/2

App built on Data Lab & Analytics that

proactively alerts customer about
maintenance issues before they
become a problem.

This concepts is based on well-known

big data discovery /visualization &
predictive maintenance algorhytms
mechanisms that Oracle has
successfully implemented for several
industry segments.

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Augmented Customer Experience with Next Generation
Field Service and Analytics Data Lab
Example of Predictive maintenance & Field Service using TOA and CX 2/2

The informations collected by the

predictive maintenance system are
sent to Utility field engineers, that
schedule appointments with all the
information they needed to fix faults
at the first time of asking.

Same technology could be used for

different concepts such as Waste
Management collection and data
usage

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 Augmented Customer Experience with Advanced Demand
Side Management
Energy Efficiency & Cross-sell with CX and Opower

App & web marketplace built to engage

customers through tailored approaches
on multiple channels, including social.
Marketing campaigns could rely on
utility owned informations as well as
customer segmentation external data
provided from valuable and reliable
sources , managed by Oracle.
Once perfectly identified, customers
could be easily addressed by energy
efficiency campaigns or , as example,
cross-selling of white goods and
insurance services.

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Artificial Intelligence and Analytics Data Lab
Chatbot & Big Data

The app is used to manage heating,

lighting and hot water needs,
following the advices from a virtual
assitant that suggests the best usage
of energy resources .

This works in partnership with big

data applications to understand the
family’s context and energy usage
patterns, that also helps Utility to
better plan for peak usage and
assess better forecasts.

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 Analytics data lab, Artificial Intelligence and Augmented
Customer Experience
E-Mobility & Journey planner App for Vehicle to Grid

App designed to provide a quick check

on energy load , weather forecast,
energy supplies available along a route,
required time-schedule and plan a day
for a entire family accordingly,
suggesting the best use for the e-car.

The customer can see a profile of their

on-grid supply along with how much
power has been generated by the local
energy community and the best route
to do a journet with a carbon-neutral
footprint.

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Digital Transformation is a Journey
Our Proposal for a Workshop
• Target Audience for the modules is not hard-
• Based on the experience on other Utilities
coded – however some modules are most suited
and Industries , we can help you on your
for a CFO and some others for CMO or Head of
Digital Transformation Journey with a
Sales...etc...some guidance is provided here:
workshop focused on “innnovation quick-
wins” . Energy Efficiency & Advanced CMO
Demand Side Management
• Quick wins are transformative
Augmented Customer Experience CMO, Head of Sales
enhancements proposals built on on six for modern utility customers
modules. Utilities Digital Finance CFO
• The modules show applied concepts and
solutions , rather than products. Next Generation Field Service CMO, Head of
Operations
Get in touch with your Oracle Cloud
Infrastructure Sales Representative and Analytics Data Lab CMO, Head of
Operations
schedule a cross-lob workshop !
Artificial Intelligence: Chatbot for CMO
Utilities

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