Write a product recall letter

You (Nishanth Rao) have received two reports that users of your ten-stitch portable sewing machine,
Sew-Now, have been injured when the needle broke off while sewing. One person was sewing lined
denim, and the other was sewing drapery fabric – neither of which should have been used on this small
machine. Fortunately, neither injury was serious. Although your firm accepts no responsibility for these
injuries, you decide to recall all Sew-Now machines to have a stronger needle installed.
Owners should take their machines to the store where they purchased them. These stores have been
notified and already have a supply of the replacement needles. The needle can be replaced while the
customer waits. Alternatively, users can ship their machines to you prepaid. Other than shipping, there
is no cost to the user. Customers can call your toll-free number if they have questions. As the Manager
of Singer Enterprises, 32 Lodhi Nagar, New Delhi, Write a sample letter (with appropriate format) to
Ms. Shikha Rastogi, #345 ‘Sunshine Apartments’, Manipal 576104. //////////////////
February 18, 2021
Nishanth Rao,
Manager, Singer Enterprises
32 Lodhi Nagar New Delhi

Ms. Rastogi
#345 Sunshine Apartments
Manipal, 576104

Dear Ms. Rastogi:

Sub: Information regarding the Sew-Now product purchased

We thank you for purchasing the Sew-Now product from our store. We believe in offering the best
quality of product to our customers. I, on behalf of Sew-Now, sending this communication to provide
you with important information concerning the Sew-Now product, which is associated with injuries due
to a needle broke off while sewing. One of the injured persons was trying to sew lined denim and other
drapery fabric which is not recommended by the company as it is a small machine. I would like to inform
you that neither of the injuries is serious.

As the firm believes in providing the best quality product and addressing the safety concern of
customers, it has decided to recall all Sew-Now machines and install a stronger needle to provide a
smooth experience to the customers. I would take pleasure to inform you that as a responsive store, we
would like you to bring the Sew-Now machine purchased to our store and we will replace the needle
while you are exploring other products at the store. Alternatively, you can also ship the machine to our
store address at your cost. There will be no other costs to bear by you in the replacement process.

I look forward to hearing from you. In case of any further concerns, we are available on the toll-free
number: 0180-6654526 from 11 a.m. to 9 p.m.
Best Regards,
Vasanth Rao
Manager, Singer Enterprises