TABLE OF

CONTENTS
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1 GENERAL INFORMATION
1.1 INTRODUCTION AND HISTORY 9

1.2 INDUSTRY PROFILE 22

1.3 OBJECTIVE OF THE RESEARCH 25

1.4 LITERATURE REVIEW 26
2 About the Topic

Consumer Satisfaction 50
3 Marketing Research 51
4 Research Methodology 56
5 Data Analysis And Interpretation 61
6 SWOT Analysis 71
7 News Articles 73
8 GCMMF Overview: 79

9 Conclusion of (Amul milk) 111

10 Comparative Study 114
11 Annexure:

Bibliography & Webliography 125

Questionnaire
127

PREFACE
 Today the business environment is rapidly changing in this competitive
environment the popular trend is also striving for maintaining its positions therefore
it become essential for the companies that they should know about their preference
& taste. Regarding a particular product it is of almost necessary to know the
consumers satisfaction to the value offered by the company in case of
dissatisfactory result it is essential to ascertain whether the dissatisfaction is for
entire product or part of it is and what value do the consumers expect from it?

The research will provide the relevant information to the organization about
consumer’s attitude towards their products & services.

The research work is sincere effort to find out the ultimate requirement of
consumers for the betterment of research as well as the organization.
 Executive Summary

This final project was undertaken with the objective of “CONSUMER BUYING
PATTERN TOWARS AMUL MILK”
In the year 1946 the first milk union was established. This union was started with
250 liters of milk per day. In the year 1955 AMUL was established. In the year
1946 the union was known as KAIRA DISTRICT CO-OPERATIVE MILK
PRODUCERS’ UNION. This union selected the brand name AMUL in 1955.

The brand name Amul means “AMULYA”. This word derived form the
Sanskrit word “AMULYA” which means “PRICELESS”. A quality control
expert in Anand had suggested the brand name “AMUL”. Amul products have been
in use in millions of homes since 1946. Amul Butter, Amul Milk Powder, Amul
Ghee, Amulspray, Amul Cheese, Amul Chocolates, Amul Shrikhand, Amul Ice
cream, Nutramul, Amul Milk and Amulya have made Amul a leading food brand in
India. (The total sale is Rs. 6 billion in 2005). Today Amul is a symbol of many
things like of the high-quality products sold at reasonable prices, of the genesis of a
vast co-operative network, of the triumph of indigenous technology, of the
marketing savvy of a farmers' organization. And have a proven model for dairy
development (Generally known as “ANAND PATTERN”).
 INTRODUCTION AND HISTORY

In the year 1946 the first milk union was established. This union was started with
250 liters of milk per day. In the year 1955 AMUL was established. In the year
1946 the union was known as KAIRA DISTRICT CO-OPERATIVE MILK
PRODUCERS’ UNION. This union selected the brand name AMUL in 1955.

The brand name Amul means “AMULYA”. This word derived form the
Sanskrit word “AMULYA” which means “PRICELESS”. A quality control
expert in Anand had suggested the brand name “AMUL”. Amul products have been
in use in millions of homes since 1946. Amul Butter, Amul Milk Powder, Amul
Ghee, Amulspray, Amul Cheese, Amul Chocolates, Amul Shrikhand, Amul Ice
cream, Nutramul, Amul Milk and Amulya have made Amul a leading food brand in
India. (The total sale is Rs. 6 billion in 2005). Today Amul is a symbol of many
things like of the high-quality products sold at reasonable prices, of the genesis of a
vast co-operative network, of the triumph of indigenous technology, of the
marketing savvy of a farmers' organization. And have a proven model for dairy
development (Generally known as “ANAND PATTERN”).

In the early 40’s, the main sources of earning for the farmers of Kaira
district was farming and selling of milk. That time there was high demand for milk
in Bombay. The main supplier of the milk was Polson dairy limited, which was a
privately owned company and held monopoly over the supply of milk at Bombay
from the Kaira district. This system leads to exploitation of poor and illiterates’
farmers by the private traders. The traders used to beside the prices of milk and the
farmers were forced to accept it without uttering a single word.
 However, when the exploitation became intolerable, the farmers were
frustrated. They collectively appealed to Sardar Vallabhbhai Patel, who was a
leading activist in the freedom movement. Sardar Patel advised the farmers to sell
the milk on their own by establishing a co-operative union, Instead of supplying
milk to private traders. Sardar Patel sent the farmers to Shri Morarji Desai in order
to gain his co-operation and help. Shri Desai held a meeting at Samarkha village
near Anand, on 4th January 1946. He advised the farmers to form a society for
collection of the milk.
 These village societies would collect the milk themselves and would decide
the prices at which they can sell the milk. The district union was also form to
collect the milk from such village co-operative societies and to sell them. It was
also resolved that the Government should be asked to buy milk from the union.

However, the govt. did not seem to help farmers by any means. It gave
the negative response by turning down the demand for the milk. To respond to this
action of govt., the farmers of Kaira district went on a milk strike. For 15 whole
days not a single drop of milk was sold to the traders. As a result the Bombay milk
scheme was severely affected. The milk commissioner of Bombay then visited
Anand to assess the situation. Having seemed the condition, he decided to fulfill the
farmers demand.

Thus their cooperative unions were forced at the village and district level to
collect and sell milk on a cooperative basis, without the intervention of
Government. Mr. Verghese Kurien showed main interest in establishing union
who was supported by Shri Tribhuvandas Patel who lead the farmers in forming
the Co-operative unions at the village level. The Kaira district milk producers union
was thus established in ANAND and was registered formally on 14th December
1946. Since farmers sold all the milk in Anand through a co-operative union, it was
commonly resolved to sell the milk under the brand name AMUL.
 At the initial stage only 250 litres of milk was collected everyday. But
with the growing awareness of the benefits of the cooperativeness, the collection of
milk increased. Today Amul collect 11 lakhs litres of milk everyday. Since milk was
a perishable commodity it becomes difficult to preserve milk flora longer period.
Besides when the milk was to be collected from the far places, there was a fear of
spoiling of milk. To overcome this problem the union thought out to develop the
chilling unit at various junctions, which would collect the milk and could chill it, so
as to preserve it for a longer period. Thus, today Amul has more than 150 chilling
centres in various villages. Milk is collected from almost 1073 societies.

With the financial help from UNICEF, assistance from the govt. of New
Zealand under the Colombo plan, of Rs. 50 millions for factory to manufacture milk
powder and butter was planned. Dr.Rajendra Prasad, the president of India laid
the foundation on November 15, 1954. Shri Pandit Jawaharlal Nehru, the prime
minister of India declared it open at Amul dairy on November 20, 1955.
ACHIEVEMENTS:
Amul : Asia’s largest dairy co-operative was created way back in1946 to
make the milk producer self-reliant and conduct milk- business with pride. Amul
has always been the trend setter in bringing and adapting the most modern
technology to door steps to rural farmers.
Amul created history in following areas:

a) First self motivated and autonomous farmers‟ organization comprising

of more than 5000000 marginal milk producers of Kaira District.
b) Created Dairy co-operatives at village level functioning with
milk collection centres owned by them.
c) Computerized milk collection system with electronic scale
and computerized accounting system.
d) The first and only organization in world to get ISO 9000 standard for its
farmer’s co-operatives.
e) First to produce milk from powder from surplus milk.
Amul is the live example of how co-operation amongst the poor marginal
farmers can provide means for the socio-economic development of the under
privileged marginal farmers
AWARDS:
Amul a co-operative society and its co-operation has led many different
awards in its favor.

Magsaysay award for community leadership presented in manila,

Philippines to Shri Tribhuvandas Patel, Shri D N Khurody and Shri V.
Kurien

1964: “Padmabhusan” award given to Shri T.K. Patel

1965: “Padmshri awarded was given to V. Kurien, general manager,

by the president of India

1987: “Best Productivity” awarded by national productivity council for

the year 1985-86 awarded to Amul dairy.

1988: “Best Productivity” awarded for the second successive year 1986-
87 by the president of India, Mr. R. Venkatrao to kaira union.

1993: “ICA” Memenoto towards genuine and self sustaining co-

operative worldwide ICA regional office for Asia and pacific, New Delhi,
1996.

1999: G.B.Birla award.

Moreover the Amul union has achieved the prestigious ISO 9001-2000 and
HACCP Certificate and effects are got to obtain ISO 14000.
Amul in abroad:
Amul is going places. Literally. After having established its presence in China,
Mauritius and Hong Kong, Gujarat Cooperative Milk Marketing Federation

(GCMMF), India‟s largest milk cooperative, is waiting to flood the Japanese

market.
Then, GCMMF is also looking at Sri Lanka as one of its next export destinations.
Amul products are already available on shelves across several countries, including
the US, China, Australia, West Asian countries and Africa.
GCMMF recorded a turnover of Rs 2,922 crore last fiscal. Its products include
pouch milk, ultra heat treated (UHT) milk, ice-cream, butter, cheese and buttermilk.

PEOPLE POWER: AMUL'S SECRET OF SUCCESS

The system succeeded mainly because it provides an assured market at

remunerative prices for producers' milk besides acting as a channel to market the
production enhancement package. What's more, it does not disturb the agro-system
of the farmers. It also enables the consumer an access to high quality milk and milk
products. Contrary to the traditional system, when the profit of the business was
cornered by the middlemen, the system ensured that the profit goes to the
participants for their socio-economic upliftment and common good.

Looking back on the path traversed by Amul, the following features make it a
pattern and model for emulation elsewhere.

Amul has been able to:

 Produce an appropriate blend of the policy makers farmers board of

management and the professionals: each group appreciating its rotes
and limitations,
 Bring at the command of the rural milk producers the best of the
technology and harness its fruit for betterment.
 Provide a support system to the milk producers without disturbing their
agro-economic systems,
 Plough back the profits, by prudent use of men, material and machines,
in the rural sector for the common good and betterment of the member
producers and

The Union looks after policy formulation, processing and marketing of milk,
provision of technical inputs to enhance milk yield of animals, the artificial
insemination service, veterinary care, better feeds and the like - all through the
village societies. Basically the union and cooperation of people brought Amul into
fame i.e. AMUL (ANAND MILK UNION LIMITED), a name which suggest
THE TASTE OF INDIA.

Plants:
First plant is at ANAND, which engaged in the manufacturing of milk,
butter, ghee, milk powder, flavoured milk and buttermilk.
Second plant is at MOGAR, which engaged in manufacturing chocolate,
nutramul, Amul Ganthia and Amul lite.

Third plant is at Kanjari, which produces cattelfeed

 Fourth plant is at Khatraj, which engaged in producing cheese.

Today, twelve dairies are producing different products under the brand name
Amul. Today Amul dairy is no. 1 dairy in Asia and no. 2 in the world, which is
matter of proud for Gujarat and whole India.
PRODUCT PROFILE:-

S.No. NAME TYPE FAT SOLID NATURAL

FATS
1. Tazaa Toned Milk 3.0% min. 8.5% min.
2. Slim & Double Toned Milk 1.5% min. 9% min.
Trim
3. Gold Full Cream Milk 6% min. 9% min.
Industry Profile:-
The World Dairy Situation:
According to a report published by International Dairy Federation (IDF)
on the World Dairy Situation 2007 the worldwide milk production is
expected to grow at a slower pace in 2007-08 and is estimated at 655
million tonnes, only 9 million tonnes more than the production of 2006
– 2007. The strongest growth would be in Asia, notably in China and
India. Milk production is projected at36 million tonnes in China and
million tonnes in India. India would continue to be the largest milk
producer, followed by the US, with projected production of 82.60 million
tonnes.

Major changes are not expected in dairy products basket. World butter
production increased for two years, in 2004 and 2005 and then
declined in 2006-07. It is expected to decline again in
2007-08. Industrial cheese production is continuing to grow. The major
cheese producing regions are Europe and North America and both areas
are expected to have a faster growth rate.
The production of condensed and evaporated milks is subject to a
declining trend for many years in the developed market. It has been
replaced by many other dairy products, especially liquid milks of UHT
type, coffee cream and coffee whitener including some of the non-dairy
origin.

World trade in dairy products after a period of relative stagnation,

started recovery in the second half of 2006-07 and it continued in
the first half of 2007-08. The recovery is due to prosperity resulting
from economic demand. However, the bullish price situation is not
likely to continue long and would level down.

Export of butter and butter-oil recovered in 2006-07 and this recovery continued
in early2007-08.
The total volume of the world trade in cheese has accelerated and this trend is
likely to continue in the year 2008.

The outlook for the trade in dairy commodities for 2007-08 appears
bright. However, since the new market equilibrium, in respect of
prices has to be found, the question is whether international trade
in dairy products will continue its growth in 2007-08 at the same
momentum as in previous years. Because of the price situation in 2007-
08, one may ask whether demand can follow the expected trends, but it
would be premature to expect stagnation in the trade. In established
markets, the potential for demand to reduce slightly can release the
additional supplies, which are needed to maintain the growth of trade.
IndianDairyIndustry—
A Profile:

India’s dairy sector is expected to triple its production in the next 10

years in veiw of expanding potential for export to Europe and the
West. Morever with WTO regulations expected to come into force in
coming years all the develope countries which are amoung big
exporters today would have to withdraw the support and subsidy to
their domestic milk product sector. Also India today is the lowest cost
producer of per litre of milk in the world, at 27 cents, compared with the
US’
63 cent. Also to take advantage of this lowest cost of milk production
and increasing production in yhe country multinational companies are
planning to expand their activities here. Some of those milk producers
have already obtained quality standard certificates from the
authorities. This will help them in marketing their products in foreign
countries in processed form.

The urban market for milk products is expected to grow at an accelerated pace of
around33% per annum to around Rs.83, 500 crores by year 2010.

This growth is going to come from the greater emphasis on the

processed food sector and also by increase in the conversation of milk
into milk products. By 2010, the value of Indian dairy produce is
expected to be Rs 10, 00,000 million.Presently the market is valued at
around Rs7, 00,000mn.
 OBJECTIVE OF THE RESEARCH

 To know awareness of people towards Amul products

 To know the preference of Amul products with comparison to
other competitive brands.
 To know the factors which affects consumer’s buying behaviour while
purchase milk.
 Swot analysis of Amul
 To study various factors such as quality, price, easy available etc. Is
influencing lot and influences positively
 Ideas about to increase the sale of the “Amul
 LITERATURE REVIEW

Abstract

In this paper we describe a case study of a dairy cooperative, AMUL, in western

India that has developed a successful model for doing business in large emerging
economy. It has been primarily responsible, through its innovative practices, for
India to become world’s largest producer of milk. This paper draws various lessons
from the experiences of AMUL that would be useful to cooperatives globally as
well as firms that are interested in doing business in large emerging markets like
India and China.
Many of these economies have underdeveloped markets and fragmented
supply bases. Market failures for many of these small producers are high. On the
other hand, the size of both, markets and the suppliers is large. As a result, firms
that identify appropriate business strategies that take into account these
characteristics are more likely to succeed in these markets. The following are some
key message from AMUL’s success: firms in these environments need to
simultaneously develop markets and suppliers to synchronize demand and supply
planning, develop or become a part of network of producers (i.e., cooperatives in
this case) to obtain scale economies, focus on operational effectiveness to achieve
cost leadership to enable low price strategy. In addition, a central focus to bring the
diverse element together and a long-term approach are required.
In emerging economies different industrial sectors may be at different stages
of development. In some of the sectors all of the above environmental
characteristics faced may not hold. However, a subset of strategies followed by
AMUL would still be very useful. Thus, firms that are contemplating addressing
large undeveloped markets or have an intention of taking advantage of extensive but
marginal supplier base would still benefit.

Introduction

Since the turn of 19th century, Cooperatives have existed as dominant forms
of organization in the dairy industry around the world. Sometimes they have played
the role of developing infant industry while at other times they have been used to
strengthen weak production bases in an environment where market failures tend to
be higher for marginal producers. In some other cases, a network of small producers
have organized themselves to better market their products. Management of these
cooperatives have also led to some interesting managerial insights for managers in
emerging as well as developed economies.
Large emerging economies, e.g., India and China, have complexities that
range from development of markets (where the largest segment of population is the
one which has low purchasing power) to integration of low cost suppliers who are
predominantly very small. For firms that aspire to conduct substantial business in
such markets, such complexities have to be recognized and then overcome. The
challenge is to understand the linkages between markets and the society. This would
also require development of a new business model that helps a firm grow in such
environments. This paper is about one such successful model. The Kaira District
Milk Cooperative Union or AMUL in India is an example of how to develop a
network of firms in order to overcome the complexities of a large yet fragmented
market like those in emerging economies by creating value for suppliers as well as
the customers. AMUL has led the milk dairy revolution in India that has now
emerged as one of the largest milk producers in the world.
In this article we will describe the breakthrough vision that led to the
simultaneous development of the market and supply side through a process of
social development and education at AMUL. Clearly, implementation of this vision
in a competitive environment and maintaining sustained growth and profitability
requires development of competitiveness on several dimensions and operational
effectiveness. This article provides insights into management of very large supply
chains by adapting and integrating a variety of strategies and techniques. This
includes building networks, developing trust & values in the network, developing
fair mechanisms for sharing benefits across the supply chain, coordination for
operational effectiveness, innovation and new technology for gaining
competitiveness. It is noteworthy that these successes were achieved within the
framework of a network of cooperatives organized in a hierarchical manner. There
are many lessons in AMUL’s success not only for the cooperative sector but also
for firms who intend to do business in emerging markets.

The AMUL Story

The Kaira District Cooperative Milk Producers’ Union Limited was established on
December 14, 1946 as a response to exploitation of marginal milk producers in the
city of Anand (in Kaira district of the western state of Gujarat in India) by traders or
agents of existing dairies. Producers had to travel long distances to deliver milk to
the only dairy, the Polson Dairy in Anand – often milk went sour, especially in the
summer season, as producers had to physically carry milk in individual containers.
These agents decided the prices and the off-take from the farmers by the season.
Milk is a commodity that has to be collected twice a day from each cow/buffalo. In
winter, the producer was either left with surplus unsold milk or had to sell it at very
low prices. Moreover, the government at that time had given monopoly rights to
Polson Dairy (around that time Polson was the most well known butter brand in the
country) to collect milk from Anand and supply to Bombay city in turn (about 400
kilometers away). India ranked nowhere amongst milk producing countries in the
world in 1946.
The producers of Kaira district took advice of the nationalist leaders, Sardar
Vallabhbhai Patel (who later became the first Home Minister of free India) and
Morarji Desai (who later become the Prime Minister of India). They advised the
farmers to form a cooperative and supply directly to the Bombay Milk Scheme
instead of selling it to Polson (who did the same but gave low prices to the
producers). Thus the Kaira District Cooperative was established to collect and
process milk in the district of Kaira. Milk collection was also decentralized, as most
producers were marginal farmers who would deliver 1-2 litres of milk per day.
Village level cooperatives were established to organize the marginal milk producers
in each of these villages. The first modern dairy of the Kaira Union was established
at Anand (which popularly came to be known as AMUL dairy after its brand name).
The new plant had the capacity to pasteurise 300,000 pounds of milk per day,
manufacture 10,000 pounds of butter per day, 12,500 pounds of milk powder per
day and 1,200 pounds of casein per day. Indigenous R&D and technology
development at the Cooperative had led to the successful production of skimmed
milk powder from buffalo milk – the first time on a commercial scale anywhere in
the world. The foundations of a modern dairy industry in India had just been laid as
India had one of the largest buffalo populations in the world.
We move to year 2000. The dairy industry in India and particularly in the
State of Gujarat looks very different. India has emerged as the largest milk
producing country in the world (see Table 1). Gujarat emerges as the most
successful State in terms of milk and milk product production through its
cooperative dairy movement. The Kaira District Cooperative Milk
Producers’ Union Limited, Anand becomes the focal point of dairy development in
the entire region and AMUL emerges as one of the most recognized brands in India,
ahead of many international brands1.
Starting with a single shared plant at Anand and two village cooperative
societies for milk procurement, the dairy cooperative movement in the State of
Gujarat had evolved into a network of 2.12 million milk producers (called farmers)
who are organized in 10,411 milk collection independent cooperatives (called
Village Societies). These Village Societies (VS) supply milk to thirteen independent
dairy cooperatives (called Unions). AMUL is one such Union. Milk and milk
products from these Unions are marketed by a common marketing organization
(called Federation). Figure 1 gives the hierarchical structure of this extensive
network of cooperatives. Gujarat Cooperative Milk Marketing Federation or
GCMMF is the marketing entity for products of all Unions in the State of Gujarat 2.
GCMMF has 42 regional distribution centers in India, serves over 500,000 retail
outlets and exports to more than 15 countries. All these organizations are
independent legal entities yet loosely tied together with a common destiny! (In a
recent survey GCMMF was ranked amongst the top ten FMCG firms in the country
while AMUL was rated the second most recognized brand in India amongst all
Indian and MNC offerings). Interestingly, the Gujarat movement spread all over
India and a similar structure was replicated (all are at different levels of
achievement but their trajectory appears to be quite similar). Two national
organizations, the National Dairy Development Board (NDDB) and the National
Co-operative Dairy Federation of India (NCDFI) were established to coordinate the
dairy activities through cooperatives in all the States of the country. The former
provides financing for development while the latter manages a national milk grid
and coordinates the deficit and surplus milk and milk powder across the states of
India. In the early nineties, AMUL was asked by the Government of Sri Lanka to
establish a dairy on similar lines in Sri Lanka. Interestingly, while Polson folded up
sometimes in 1960s, the cooperatives are faced with new competition in liberalizing
India – from multi-national corporations (MNCs) that brought in new and improved
product portfolio, international network and immense financial support. The
Cooperatives face new challenges that test the robustness of their approach and their
commitment to the movement and a new style of management thinking.
Today AMUL is a symbol of many things. Of a promise to member farmers
who are assured a guaranteed purchase of all the milk that they produce at pre-
determined prices. Of high-quality products sold at reasonable prices to consumers.
Of developing and coordinating a vast co-operative network. Of making a strong
business proposition out of serving a large number of small and marginal suppliers.
Of the triumph of indigenous technology. Of the marketing savvy of a farmers'
organisation.

In the remaining part of the paper, we first review the role that cooperatives have
played in the development of dairy industry globally and how is this sector
adjusting to new global challenges. Next, we look at AMUL within this context and
highlight their journey towards excellence. Specifically, we study how AMUL
achieved this exalted status, what were the ingredients of its success, how did the
belief in cooperation transform the business environment and the lives of people,
and what lessons does it hold for other businesses.

AMUL’s Journey towards Excellence

AMUL’s journey towards excellence is marked by some critical understanding of

the business environment in large emerging economies like India where markets
have to be developed by combining efficiency related initiatives with increasing the
base of marginal suppliers and consumers. The essence of AMUL’s efforts were as
follows:
 It combined market and social development in an emerging economy. It
recognized the inter-linkages between various environments that governed the
lives of marginal milk farmers and the unmet needs of consumers. It also
changed the supply chain paradigm in order to reduce the cost to the consumer
while increasing the return to the supplier.
 It realized that in order to achieve their objectives, it had to benefit a large
number of people – both suppliers and consumers. While large scale had the
danger of failure due to poor control and required more resources, it also had the
advantage of creating a momentum that would be necessary to bring more
people into the fold and thereby help more suppliers and consumers.
 It also realized that its goal could only be achieved in the long run and this
required developing values in people and processes that were robust, replicable
and transparent.
It also realized that the cooperative would not be independent and viable in the face
of competition if it were not financially sound. This implied that AMUL had to
develop distinct capabilities that would deliver competitive advantage to its
operations.
Leadership

While Kaira Union (or AMUL) had the support of national leaders who were at the
forefront of the Indian independence movement, its local leaders were trained in
Gandhian simplicity17 and had their feet rooted firmly amongst people whom they
had mobilized – the poor farmers of Anand. The foremost amongst them was
Tribhuvandas Patel18 who had led the movement for the formation of cooperatives
of small and marginal farmers in order to compete against investor owned
enterprises on one hand, and keep bureaucracy away on the other hand.
Tribhuvandas was the first Chairman of the cooperative. His skills lay in organizing
the village producers, in making them believe in the power of cooperation and their
rights towards improvement of human condition. He is remembered as fair and
honest person whose highest sense of accountability to the members of the union
laid the foundation of trust between network members 19. Another important aspect
of his remarkable management style was his gentleness and ability to repose trust in
people – he gave complete autonomy to managers of the union and earned complete
commitment from them20. Verghese Kurien21 was one such manager who would,
first, shape the destiny of the Union and then the milk movement throughout the
country.
Kurien emerged as the father of the dairy movement in India. He managed to keep
the government and bureaucrats away from the cooperative22 and gave shape to the
modern structure of the cooperative, worked tirelessly to establish the values of
modern economics, technology and concern for farmers within the cooperative. He
interfaced with global financing agencies to build new projects at AMUL. He
worked with the Unions to bring the best of technology to the plants. He worked
with marginal village farmers to create systems that would increase milk yields. He
understood that without meeting the needs of customers he would not be able to
satisfy his obligations to the farmers. In short, Kurien shaped the destiny of the milk
movement in India through NDDB (as its Chairman) and particularly at GCMMF
and cooperatives in Gujarat. He helped build a modern organization with
professional management systems that would support the aspirations of farmers and
customers.

Several young people left better paying jobs to help create a dream of making
India the milk capital of the world. Kurien had learnt the persuasive charm of
Tribhuvandas through plain speaking and had soon created a cadre of highly
capable managers to whom he had delegated both management as well as
commitment. These leaders were created at the village, district and state levels in
different organizations of the network.

He was charismatic in his communication and committed in his effort. Over a

period of time, he developed a very close link with the poor farmers who, as he
always says, “were his employers” at the cooperative. He would travel through the
villages along with Tribhuvandas and work out the details of how the milk
collection cooperative would work, how trucks would pickup milk from village
societies, how the cattle would have to be taken care of and how all of this would
help the poor milk farmer come out of poverty and the clutches of the middleman.
Operational details were meticulously planned and executed. And then, he along
with two of his close associates would work on the design of the dairy plant
including conducting experiments to create powder out of buffalo milk – a task that
was ridiculed by all who heard of it including the international aid agencies in the
dairy industry. Tribhuvandas and Kurien were able to convince the government also
of the value of his efforts and secured funding for several projects of the
cooperative. He was slowly laying the foundation of a modern dairy industry in
India. Membership of the cooperative started to increase, professional managers
started to join AMUL and production capacity at AMUL started to expand (and this
expansion was done through innovative changes to processes at the plant and
through equipment designed and fabricated in-house). Kurien had transformed
AMUL from a dream into a major industrial entity – a network of plants,
cooperative societies, research centers, an institute for training future managers in
rural management, secondary services like veterinary/artificial insemination
expertise/feed factory etc. Kurien’s biggest strength lay in his ability to convince
people that the cause of rural farmers was important thus establishing an important
shared value. Subsequently, he could convince the government to replicate the
AMUL model in almost all states of the country.

Strategy
AMUL’s business strategy is driven by its twin objectives of (i) long-term,
sustainable growth to its member farmers, and (ii) value proposition to a large
customer base by providing milk and other dairy products a low price. Its strategy,
which evolved over time, comprises of elements described below.
Simultaneous Development of Suppliers and Customers: From the very early stages
of the formation of AMUL, the cooperative realized that sustained growth for the
long-term was contingent on matching supply and demand. Further, given the
primitive state of the market and the suppliers of milk, their development in a
synchronous manner was critical for the continued growth of the industry. The
organization also recognized that in view of the poor infrastructure in India, such
development could not be left to market forces and proactive interventions were
required. Accordingly, AMUL and GCMMF adopted a number of strategies to
assure such growth. For example, at the time AMUL was formed, the vast majority
of consumers had limited purchasing power and was value conscious with very low
levels of consumption of milk and other dairy products. Thus, AMUL adopted a low
price strategy to make their products affordable and guarantee value to the
consumer. The success of this strategy is well recognized and remains the main
plank of AMUL's strategy even today. The choice of product mix and the sequence
in which AMUL introduced its products is consistent with this philosophy.
Beginning with liquid milk, the product mix was enhanced slowly by progressive
addition of higher value products while maintaining desired growth in existing
products. Even today, while competing in the market for high value dairy products,
GCMMF ensures that adequate supplies of low value products are maintained.

On the supply side, as mentioned earlier, the member-suppliers were typically small
and marginal- farmers had severe liquidity problems, were illiterate and had no
prior training in dairy farming. AMUL and other cooperative Unions adopted a
number of strategies to develop the supply of milk and assure steady growth. First,
for the short term, the procurement prices were set so as to provide fair and
reasonable return. Second, aware of the liquidity problems, cash payments for milk
supply was made with minimum of delay. For the long-term, the Unions
followed a multi-pronged
strategy of education and support. For example, only part of the surplus generated
by the Unions is paid to the members in the form of dividends. A substantial part of
this surplus is used for activities that promote growth of milk supply and improve
yields. These include provision of veterinary services, support for cold storage
facilities at the village societies etc. In parallel, the Unions have put in place a
number of initiatives to help educate the members.

To summarize, the dual strategy of simultaneous development of the market

and member farmers has resulted in parallel growth of demand and supply at a
steady pace and in turn assured the growth of the industry over an extended period
of time.
Cost Leadership: AMUL’s objective of providing a value proposition to a large
customer base led naturally to a choice of cost leadership position. Given the low
purchasing power of the Indian consumer and the marginal discretionary spending
power, the only viable option for AMUL was to price its products as low as
possible. This in turn led to a focus on costs and had significant implications for
managing its operations and supply chain practices (described later).
Focus on Core Activities: In view of its small beginnings and limited resources, it
became clear fairly early that AMUL would not be in a position to be an integrated
player from milk production to delivery to the consumer 23. Accordingly, it chose a
strategy to focus on core dairy activities and rely on third parties for other
complementary needs. This philosophy is reflected in almost all phases of AMUL
network spanning R&D, production, collection, processing, marketing, distribution,
retailing etc. For example, AMUL focused on processing of liquid milk and
conversion to variety of dairy products and associated research and development.
On the other hand, logistics of milk collection and distribution of products to
customers was managed through third parties.
 However, it played a proactive role in making support services available to its
members wherever it found that markets for such services were not developed. For
example, in the initial stages, its small and marginal member farmers did not have
access to finance, veterinary service, knowledge of basic animal husbandry etc.
Thus to assure continued growth in milk production and supply, AMUL actively
sought and worked with partners to provide these required services. In cases where
such partnerships could not be established, AMUL developed the necessary
capabilities and provided the services. These aspects are elaborated later in this
section.

These include logistics of milk collection, distribution of dairy products, sale of

products through dealers and retail stores, some veterinary services etc. It is worth
noting that a number of these third parties are not in the organized sector, and many
are not professionally managed. Hence, while third parties perform the activities,
the Unions and GCMMF have developed a number of mechanisms to retain control
and assure quality and timely deliveries (see the sub-section on Coordination for
Competitiveness later in the paper for more details). This is particularly critical for a
perishable product such as liquid milk.

Financial Strategy: AMUL’s finance strategy is driven primarily by its desire to be

self-reliant and thus depend on internally generated resources for funding its growth
and development. This choice was motivated by the relatively underdeveloped
financial markets with limited access to funds, and the reluctance to depend on
Government support and thus be obliged to cede control to bureaucracy. AMUL’s
financial strategy may thus be characterized by two elements: (a) retention of
surplus to fund growth and development, and (b) limited/ no credit, i.e., all
transactions are essentially cash only. For example, payment for milk procured by
village societies is in cash and within 12 hours of procurement (most, however, pay
at the same time as the receipt of milk). Similarly, no dispatches of finished
products are made without advance payment from distributors etc. This was
particularly important, given the limited liquidity position of farmer/suppliers and
the absence of banking facilities in rural India. This strategy strongly helped AMUL
implement its own vision of growth and development. It is important to mention
that many of the above approaches were at variance with industry practices of both
domestic and MNC competitors of AMUL.
Organization

AMUL is organized as a cooperative of cooperatives (i.e., each village society, a

cooperative in itself, is a member of the AMUL cooperative) thereby deriving the
advantage of scale and uniformity in decision making. The founders of Kaira Union
realized that to fulfill their objectives, a large number of marginal farmers had to
benefit from the cooperative – a network of stakeholders had to be built. And once
built, it had to grow so as to draw more rural poor to undertake dairy farming as a
means of livelihood. The network had to have several layers – the organizational
network where the voice of the owners governed all decisions, a physical network
of support services and product delivery process and a network of small farmers that
could deliver the benefit of a large corporation in the market place. More
importantly, a process had to be put in place to build these networks.
Building an organizational network that would represent the farmers and the
customers was the most complicated task. A loose confederation was developed
with GCMMF representing the voice of the customers, the Unions representing the
milk processors and the village societies representing the farmers. Competition in
the markets ensured that the entire network was responding to the requirements of
the customers at prices that were very competitive. The task of ensuring that returns
to the farmers was commensurate with the objectives with which the cooperatives
were setup was achieved through representation of farmers at different levels of
decision making throughout the network – the board of directors of societies,
Unions and the Federation comprised farmers themselves. In order to ensure that
most returns from sales went to the producers, the intermediaries had to operate
very effectively and on razor thin margins. This turned out to be a blessing in
disguise – the operations remained very “lean” and started to provide cost based
advantage to the entire network.
 AMUL established a group to standardize the process of organizing farmers
into village societies. In addition to establishing the criteria for selecting members,
the group had to train the VS to run the cooperative democratically, profitably and
with concern for its members. This included establishing procedures for milk
collection, testing, payment for milk purchased from member farmers and its
subsequent sale to the union, accounting, ensuring timely collection and dispatch of
milk on milk routes established by the union, etc. The Village Societies Division at
AMUL acts as the internal representative of village societies in their dealings with
the Union. Cooperative development programmes at the village level for educating
& training its members have become an important part of the strategy to build this
extensive network.
Milk procurement activity at AMUL comprises development and servicing of
village societies, increasing milk collection, procurement of milk from societies &
its transport to the chilling locations, and resolving problems of farmers and village
societies. Their stated objective is to ensure that producers get maximum benefits.
The Village Societies Division coordinates these activities. Milk collection takes
place over a large number of pre-defined routes according to a precise timetable.
The field staff of this division also help village societies interface with the Union on
various issues ranging from improvement of collection, resolving disputes, repair of
equipments to obtaining financing for purchase of equipment etc. In addition, they
are also responsible for the formation of new societies, which is an important
activity at AMUL.
In essence, the organization structure of AMUL allows effective utilization of
resources without losing the democratic aspiration of individual members. It is
obvious that such a system needs charismatic leadership to achieve consensus

across issues – a process that has long-term benefits for any organization.
 SAMPLING

1. Sampling Technique: Non probability sampling

(A non probability sampling technique is
that in which each element in the
population does not have an equal
chance of getting selected)

2. Sample Unit : People who buy milk available

in retail outlets, superstores, etc

3. Sample size : 50

4. Method : Direct interview through questionnaire.

5. scale : Dycpnomic scale and likent scal

DATA ANALYSIS AND INTERPRETATION:-
The collected data were not easily understandable, so I like to analyze the collected
data in a systematic manner and interpreted with simple method.

The analysis and interpretation of the data involves the analyzing of the
collected data and interpretation it with pictorial representation such as bar charts,
pie charts and others.

Which milk do you consume?

a. Pouch milk
b. Loose milk
c. Both

Options No of Responded % of Responded

Pouch mik 20 40
Loose milk 20 40
Both `10 20
Are you satisfied with the milk you are consuming?
a) Yes
b) No

NO. %
RESPONSE OF RESPONDED OF responded
YES 32 64
NO 18 36
What do you like?
a) Quality b) Taste
c) Price d) Availability

Factors No. of Respondents Percentage %

quality 20 40
taste 15 30
price 10 20
availability 5 10
Do you get milk pouch at…………..
a)Doorstep
b) From retailer

RESPONDED NO.OF responded % OF responded

Door step 30 60
retailer 20 40
What is total consumption of milk in a day?
a) Pouch milk in litre……
b) Loose milk in litre……

RESPONDED NO.OF responded % OF responded

Pouch milk in 30 60
litre……

b)Loose milk in 20 40
litre……
What is your monthly expenditure in milk (in Rs.)?

a)) 500-1000
b) 1000-1500
c) 1500 and above

RESPONSE NO. %
OF RESPONDED OF CONSUMERS
500-1000 25 50
1000-1500 15 30
1500 and above 10 20
In pouch milk which brand do you prefer?
a)AMUL
b) MOTHER DAIRY
c) GOKUL
d) MAHANANDA
e) WARANA
f) OTHERS

RESPONSE NO. %
OF RESPONDED OF CONSUMERS
amul 15 30
Mother dairy 10 20
mahananda 10 20
Gokul 5 10
Warana 5 10
others 5 10
Do you think the price of the product is high/low compared to competitors product?

a) Strongly agree
b) Strongly disagree
c) Agree
d) Neither

RESPONSE NO. %
OF RESPONDED OF CONSUMERS
15 30
Strongly agree

Strongly disagree 10 20

Agree 15 30
Neither 10 20
If you buy AMUL milk pouch which pack you purchase?

a) AMUL Gold
b) AMUL Taaza
c) AMUL Slim & Trim

RESPONSE NO. %
OF RESPONDED OF CONSUMERS

AMUL Gold 25 50
AMUL Taaza 15 30
AMUL Slim & Trim 10 20
CONSUMER’S OPINION TOWARDS PRODUCT

Rating No of respondent % of consumer

Poor 15 30
average 25 15
Good 7 14
excellent 3 6
SWOT ANALYSIS
Strengths

The company is having Indian origin thus creating feeling of oneness in the mind of
the customers.

It manufactures only milk and milk products, which is purely vegetarian thus
providing quality confidence in the minds of the customers

It is aiming at rural segment, which covers a large area of loyal customers, which
other companies had failed to do.
People are quite confident for the quality products provided by Amul.

Amul has its base in India with its butter and so can easily promote chocolates
without fearing of loses.

Weaknesses

There are various big players in the chocolate market, which acts as major
competitors restricting their growth.

Lack of capital invested as compared to other companies.

Improper distribution channel in India.

Opportunities

There is a lot of potential for growth and development as huge population stay in
rural market where other companies are not targeting.

The chocolate market is at growth stage with very less competition so by

introducing new brand and intensive advertising there can be a very good scope in
future.

Threats
The major threat is from other companies who hold the majority share of consumers
in Indian market i.e. Cadburys and Nestle.

There exists no brand loyalty in the chocolate market and consumers frequently
shift their brands.

New companies’ entering in Indian market like Fantasie fine poses lot problems for
Amul.
News articles

Verghese Kurien laid foundation for co-op dairy movement

Anand(Gujarat), Sep 9: The architect of 'white revolution', Verghese Kurien, who

led 'Operation Flood' to transform India from a milk-deficient country to the world's
biggest milk producer, is credited with laying the foundation of the nation's co-
operative dairy model. Hailed as the undisputed 'Milkman of India', who created the
billion dollar brand Amul, Kurien, who passed away this morning at the age of 90,
had received both national and international recognition. The Indian government
had conferred on him the Padma Vibhushan while he was also the recipient of
World Food Price, Ramon Magsaysay award for Community Leadership, Carnegie-
Wateler World Peace Prize and International Person of the Year award from US.
Born in Kozhikode, Kerala on November 26, 1921, Kurien had graduated in science
from Loyola College in Chennai (1940) and obtained his degree in engineering from
the Guindy College of Engineering in Chennai. After a stint at TISCO, Jamshedpur,
Kurien got the Government of India's (GoI) scholarship to study dairy engineering.
On his return to India, Dr Kurien was assigned to join Government Creamery

located at Anand in Gujarat to serve his bond period. By the end of 1949, Kurien

got release orders from his job at the creamery. Kurien joined Kaira District

Cooperative Milk Producers' Union Limited in 1949, on the request of

Tribhuvandas Patel, the then dairy chairman. The dairy was formed at the

initiative of Sardar Vallabhabhai Patel. Later, Patel asked Kurien to help set up a

dairy processing plant, which saw the birth of Amul. Amul's co-operative model

became a success and it was replicated throughout Gujarat. The different dairy

unions were later brought under the banner of Gujarat Co-operative Milk

Marketing Federation (GCMMF). Dedicating his professional life to

empowering the Indian farmers through co-operatives, Kurien, served GCMMF

from 1973 to 2006, and Institute of Rural Management (IRMA) from 1979 to

2006. Kurien's tenure at Anand changed the destiny of Indian dairy industry. He

began helping the fledgling dairy co-operative. The first dairy co-operative

union in Gujarat was formed in 1946 with two village dairy co-operative

societies as its members. The number of member societies has now increased to

16,100, with 3.2 million members pouring milk. Kurien is also credited with

being the first one to produce powder from buffalo milk, when elsewhere in the
world, cow milk was used to produce milk powder. Impressed by the success of

Amul, then Prime Minister Lal Bahadur Shastri established the National Dairy

Development Board (NDDB) to replicate the Amul model across the country

and Kurien was made its chairman. NDDB launched 'Operation Flood' in 1970,

making India the largest milk producer in the world. He served as chairman of

NDDB for 33 years from 1965 to 1998. The Board ensured replication of Amul

model across India. It played an instrumental role in increasing the milk

production of the country significantly. India's milk procurement increased from

20 million metric tonnes (MMT) per year in the 60s to 122 MMT in 2011. Dr

Kurien's main contribution was in designing of systems and institutions, which

enabled people to develop themselves, as he believed the development of man

can best be achieved by putting in his hands the instruments of development.

Interestingly, the 'milkman' of India did not consume milk himself. He used to

say, "I do not drink milk as I don't like it."

Mother Dairy vs Amul in Delhi
TNN Jul 12, 2003, 02.30am IST

NEW DELHI: Read between the lines, however, Ms Patel's proposal entails
marketing of the milk products sourced from NDDB under the Mother Dairy brand
across the country, instead of the present arrangement where different state
federations market them under their own respective brands, for example, Verka in
Punjab and Milma in Kerala. Not only would this put Mother Dairy in direct
competition against Amul, but it would also cannibalise the state brands under
which milk is currently marketed.

The Amul Vs Mother Dairy competition is already being felt in Delhi. Amul has
launched its ice-cream here, while Mother Dairy has hit back by launching its
butter. Besides, Mother Dairy is now no longer buying the nearly 1 lakh litres of
milk from GCMMF, nor are its outlets here selling Amul products. So ugly has the
competition become that even the senior bosses at Amul and NDDB have been
washing their dirty linen in public.

Source: Economic times

Amul Secret Of Success:

The system succeeded mainly because it provides an assured

market at remunerative prices for producers' milk besides acting as a
channel to market the production enhancement package. What's more,
it does not disturb the agro-system of the farmers. It also enables the
consumer an access to high quality milk and milk products. Contrary to
the traditional system, when the profit of the business was cornered
by the middlemen, the system ensured that the profit goes to the
participants for their socio-economic upliftment and common good.

Looking back on the path traversed by Amul, the following

features make it a pattern and model for emulation elsewhere.

Amul has been able to:

Produce an appropriate blend of the policy makers farmers

board of management and the professionals: each group
appreciating its rotes and limitations.

Bring at the command of the rural milk producers the best of the technology
and harness its fruit for betterment.

 Provide a support system to the milk producers without disturbing their

agro-economic systems.
  Plough back the profits, by prudent use of men, material and machines, in
the rural sector for the
 common good and betterment of the member producers

 Even though, growing with time and on scale, it has

remained with the smallest producer members. In that sense,
Amul is an example par excellence, of an intervention for rural
change.

The Union looks after policy formulation, processing and

marketing of milk, provision of technical inputs to enhance milk yield
of animals, the artificial insemination service, veterinary care, better
feeds and the like - all through the village societies. Basically the
union and cooperation of people brought Amul into fame i.e. AMUL
(ANAND MILK UNION LIMITED), a name which suggest THE
TASTE OF INDIA.

Amul (Anand milk union ltd.) is based on four hands, which are
coordinated with each other. The actual meaning of this symbol is co-
ordination of four hands of different people by whom this
union is at the top position in Asia.
 First hand is of farmers, without whom the organization would not have
existed.

 Second hand is of processors, who process the row material (milk) into
finished goods.

 Third hand is of marketer, without whom the product would have not reached
the customers.

 Fourth hand is of customers, without whom the products would have not
carried on.
The Three Tier Amul Model
The Amul Model is a three-tier cooperative structure. This structure consists
of a Dairy Cooperative Society at the village level affiliated to a Milk Union at the
District level which in turn is further federated into a Milk Federation at the State
level. The above three-tier structure was set-up in order to delegate the various
functions, milk collection is done at the Village Dairy Society, Milk Procurement &
Processing at the District Milk Union and Milk & Milk Products Marketing at the
State Milk Federation.

This helps in eliminating not only internal competition but also ensuring that
economies of scale is achieved. As the above structure was first evolved at Amul in
Gujarat and thereafter replicated all over the country under the Operation Flood
Programme, it is known as the ‘Amul Model’ or ‘Anand Pattern’ of Dairy
Cooperatives.

Responsible for Marketing of Milk & Milk Products Responsible for Procurement
& Processing of Milk Responsible for Collection of Milk Responsible for Milk
Production.

Village Dairy Cooperative Society (VDCS)

The milk producers of a village, having surplus milk after own consumption, come
together and form a Village Dairy Cooperative Society (VDCS). The Village Dairy
Cooperative is the primary society under the three-tier structure. It has membership
of milk producers of the village and is governed by an elected Management
Committee consisting of 9 to 12 elected representatives of the milk producers based
on the principle of one member, one vote. The village society further appoints a
Secretary (a paid employee and member secretary of the Management Committee)
for management of the day-to-day functions. It also employs various people for
assisting the Secretary in accomplishing his / her daily duties. The main functions of
the VDCS are as follows:

 Collection of surplus milk from the milk producers of the village &
payment based on quality & quantity
 Providing support services to the members like Veterinary First Aid,
Artificial Insemination services, cattle-feed sales, mineral mixture sales, fodder
& fodder seed sales, conducting training on Animal Husbandry & Dairying,
etc.
 Selling liquid milk for local consumers of the village

 Supplying milk to the District Milk Union

Thus, the VDCS in an independent entity managed locally by the milk producers
and assisted by the District Milk Union.

District Cooperative Milk Producers’ Union (Milk Union)

The Village Societies of a District (ranging from 75 to 1653 per Milk Union in
Gujarat) having surplus milk after local sales come together and form a District
Milk Union. The Milk Union is the second tier under the three-tier structure. It has
membership of Village Dairy Societies of the District and is governed by a Board
of Directors consisting of 9 to 18 elected representatives of the Village Societies.
The Milk Union further appoints a professional Managing Director (paid employee
and member secretary of the Board) for management of the day-to-day functions. It
also employs various people for assisting the Managing Director in accomplishing
his / her daily duties. The main functions of the Milk Union are as follows:

 Procurement of milk from the Village Dairy Societies of the District

 Arranging transportation of raw milk from the VDCS to the Milk Union.

 Providing input services to the producers like Veterinary Care, Artificial

Insemination services, cattle-feed sales, mineral mixture sales, fodder &
fodder seed sales, etc.

 Conducting training on Cooperative Development, Animal Husbandry &

Dairying for milk producers and conducting specialised skill development &
Leadership Development training for VDCS staff & Management
Committee members.

 Providing management support to the VDCS along with regular

supervision of its activities.

 Establish Chilling Centres & Dairy Plants for processing the milk
received from the villages.

 Selling liquid milk & milk products within the District

 Process milk into various milk & milk products as per the requirement
of State Marketing Federation.
 Decide on the prices of milk to be paid to milk producers as well on the prices
of support services provided to members.
State Cooperative Milk Federation (Federation)

The Milk Unions of a State are federated into a State Cooperative Milk Federation.
The Federation is the apex tier under the three-tier structure. It has membership of
all the cooperative Milk Unions of the State and is governed by a Board of Directors
consisting of one elected representative of each Milk Union. The State Federation
further appoints a Managing Director (paid employee and member secretary of the
Board) for management of the day-to-day functions. It also employs various people
for assisting the Managing Director in accomplishing his daily duties. The main
functions of the Federation are as follows:

 Marketing of milk & milk products processed / manufactured by Milk

Unions.
 Establish distribution network for marketing of milk & milk products.

 Arranging transportation of milk & milk products from the Milk Unions to
the market.

 Creating & maintaining a brand for marketing of milk & milk products
(brand building).

 Providing support services to the Milk Unions & members like

Technical Inputs, management support & advisory services.

 Pooling surplus milk from the Milk Unions and supplying it to deficit
Milk Unions.

 Establish feeder-balancing Dairy Plants for processing the surplus milk of the
Milk Unions.

 Arranging for common purchase of raw materials used in manufacture

/ packaging of milk products.

 Decide on the prices of milk & milk products to be paid to Milk Unions.

 Decide on the products to be manufactured at various Milk Unions (product-

mix) and capacity required for the same.

 Conduct long-term Milk Production, Procurement & Processing as well as

Marketing Planning.
 Arranging Finance for the Milk Unions and providing them technical know-
how.

 Designing & Providing training on Cooperative Development, Technical &

Marketing functions.

 Conflict Resolution & keeping the entire structure intact.

We move to the year 2008. The dairy industry in India and particularly in the State
of Gujarat looks very different. India for one has emerged as the largest milk
producing country in the World. Gujarat has emerged as the most successful State in
terms of milk and milk product production through its cooperative dairy movement.
The Kaira District Cooperative Milk Producers’ Union Limited, Anand has become
the focal point of dairy development in the entire region and AMUL has emerged as
one of the most recognized brands in India, ahead of many international brands.
Today, we have around 176 cooperative dairy Unions formed by 1,25,000 dairy
cooperative societies having a total membership of around 13 million farmers on the
same pattern, who are processing and marketing milk and milk products profitably,
be it Amul in Gujarat or Verka in Punjab, Vijaya in Andhra Pradesh or a Nandini in
Karnataka. This entire process has created more than 190 dairy processing plants
spread all over India with large investments by these farmers’ institutions. These
cooperatives today collect approximately 23 million kgs. of milk per day and pay an
aggregate amount of more than Rs.125 billion to the milk producers in a year.

Impact of The Amul Model

The effects of Operation Flood Programme are more appraised by the World Bank
in its recent evaluation report. It has been proved that an investment of Rs.
20 billion over 20 years under Operation Flood Programme in 70s & 80s has
contributed in increase of India’s milk production by 40 Million Metric Tonne
(MMT) i.e. from about 20 MMT in pre- Operation Flood period to more than
60 MMT at the end of Operation flood Programme. Thus, an incremental return of
Rs. 400 billion annually have been generated by an investment of Rs. 20 billion
over a period of 20 years. This has been the most beneficial project funded by the
World Bank anywhere in the World. One can continue to see the effect of these
efforts as India’s milk production continues to increase and now stands at 90 MMT.
Despite this fourfold increase in milk production, there has not been drop in the
prices of milk during the period and has continued to grow.
Due to this movement, the country’s milk production tripled between the years 1971
to 1996. Similarly, the per capita milk consumption doubled from 111 gms per day
in 1973 to 222 gms per day in 2000. Thus, these cooperatives have not just been
instrumental in economic development of the rural society of India but it also has
provided vital ingredient for improving health & nutritional requirement of the
Indian society. Very few industries of India have such parallels of development
encompassing such a large population.
These dairy cooperatives have been responsible in uplifting the social & economic
status of the women folk in particular as women are basically involved in dairying
while the men are busy with their agriculture. This has also provided a definite
source of income to the women leading to their economic emancipation.
The three-tier ‘Amul Model’ has been instrumental in bringing about the White
Revolution in the country. As per the assessment report of the World Bank on the
Impact of Dairy Development in India, the ‘Anand Pattern’ has demonstrated the
following benefits:

 The role of dairying in poverty reduction

 The fact that rural development involves more than agricultural production

 The value of national ‘ownership’ in development

 The beneficial effects of higher incomes in relieving the worst aspects of
poverty

 The capacity of dairying to create jobs

 The capacity of dairying to benefit the poor at low cost

 The importance of commercial approach to development

 The capacity of single-commodity projects to have multi-dimensional impacts

 The importance of getting government out of commercial enterprises

 The importance of market failure in agriculture

 The power & problems of participatory organisations

 The importance of policy

Achievement of the Amul Movements

1. The phenomenal growth of milk production in India – from 20 million MT to

100 million MT in a span of just 40 years – has been made possible only
because of the dairy cooperative movement. This has propelled India to
emerge as the largest milk producing country in the World today.
2. The dairy cooperative movement has also encouraged Indian dairy farmers
to keep more animals, which has resulted in the 500 million cattle & buffalo
population in the country – the largest in the World.
3. The dairy cooperative movement has garnered a large base of milk producers,
with their membership today boasting of more than 13 million member
families.
4. The dairy cooperative movement has spread across the length and breadth
of the country, covering more than 125,000 villages of 180 Districts in 22
States.
5. The dairy cooperatives have been able to maintain democratic structure at
least at the grass-root level with the management committee of the
village level unit elected from among the members in majority of the
villages.
6. The dairy cooperatives have also been instrumental in bridging the social
divide of caste, creed, race, religion & language at the villages, by
offering open and voluntary membership.
7. The dairy cooperatives have been successfully propagating the concepts of
scientific animal husbandry & efficiency of operations, which has resulted in
low cost of production & processing of milk.
8. The movement has been successful because of a well-developed procurement
system & supportive federal structures at District & State levels.
9. Dairy Cooperatives have always been proactive in building large processing
capacities, which has further propelled growth of milk production.
10.The dairy cooperatives are among those few institutions in India, which still
cherish a strong Cooperative identity, values and purpose. They still boast
of idealism & good will of members and employees.
 11.The dairy cooperatives have removed the poor farmers of India from the
shackles of agents & middlemen and provided an assured market for their
produce. As these are the institutions run by farmers themselves, it has
also resulted in fair returns to the members for their produce
12.Dairy cooperatives have been able to create a market perception of honesty &
transparency with their clean management

Achievements of the GCMMF

 2.8 million milk producer member families
 13,759 village societies
 13 District Unions
 8.5 million liters of milk procured per day

 Rs. 150 million disbursed in cash daily

 GCMMF is the largest cooperative business of small producers with an

annual turnover of Rs. 53 billion

 The Govt. of India has honoured Amul with the “Best of all categories Rajiv
Gandhi National Quality Award”.

 Largest milk handling capacity in Asia

 Largest Cold Chain Network

 48 Sales offices, 3000 Wholesale Distributors, 5 lakh retail outlets

 Export to 37 countries worth Rs. 150 crores

 Winner of APEDA award for nine consecutive years

Amul Brand Building

GCMMF (AMUL) has the largest distribution network for any FMCG company. It
has nearly 50 sales offices spread all over the country, more than 3,000 wholesale
dealers and more than 5,00,000 retailers.
AMUL is also the largest exporter of dairy products in the country. AMUL is
available today in over 40 countries of the world. AMUL is exporting a wide variety
of products which include Whole and Skimmed Milk Powder, Cottage Cheese
(Paneer), UHT Milk, Clarified Butter (Ghee) and Indigenous Sweets. The major
markets are USA, West Indies, and countries in Africa, the Gulf Region, and
[SAARC] SAARCneighbours, Singapore, The Philippines, Thailand, Japan and
China.
In September 2007, Amul emerged as the leading Indian brand according to a
survey by Synovate to find out Asia's top 1000 Brands.

PRODUCTS

Amul's product range includes milk powders, milk, butter, ghee, cheese, Masti
Dahi, Yoghurt, Buttermilk chocolate, ice cream, cream, shrikhand, paneer, gulab
jamuns, flavoured milk, basundi, Nutramul brand and others. In January 2006,
Amul plans to launch India's first sports drink Stamina, which will be competing
with Coca Cola's Powerade and PepsiCo's Gatorade .
In August 2007, Amul introduced Kool Koko, a chocolate milk brand extending its
product offering in the milk products segment. Other Amul brands are Amul Kool, a
low calorie thirst quenching drink; Masti Butter Milk; Kool Cafe, ready to drink
coffee and India's first sports drink Stamina.
Amul's sugar-free Pro-Biotic Ice-cream won The International Dairy Federation
Marketing Award for 2007.

Mascot

Since 1967 Amul products' mascot has been the very recognisable "Amul baby" (a
chubby butter girl usually dressed in polka dotted dress) showing up on hoardings
and product wrappers with the equally recognisable tagline Utterly Butterly
Delicious Amul.The mascot was first used for Amul butter. But in recent years in a
second wave of ad campaign for Amul products, she has also been used for other
product like ghee and milk.
Advertising

An Amul butter ad on Pakistan's Kargil Warfiasco. The image shows the "Amul
baby" in between George Fernandes and Atal Behari Vajpayee.

In 1966, Amul hired Sylvester daCunha, then managing director of the advertising
agency AS to design a new ad campaign for Amul Butter. daCunha designed an add
campaign as series of hoardings with topical ads, relating to day-to-day issues. The
campaign was widely popular and earned aGuiness world record for the longest
running ad campaign in the world. Since the 1980s, cartoon artist Bharat
Dabholkar has been involved with sketching the Amul ads, who rejected the trend
of using celebrities in advertisement campaigns. Dabholkar credited chairman
Varghese Kurien with creating a free atmosphere that fostered the development of
the ads.
Despite encountering political pressure on several occasions, daCunha's agency has
made it a policy of not backing down. Some of the more controversial Amul ads
include one commenting on Naxalite uprising in West Bengal, on the Indian
Airlines employees strike, and the one depicting the Amul butter girl wearing
a Gandhi cap.

In popular Culture

The establishment of Amul is also known as White Revolution. The White

Revolution of India inspired the notable Indian film-maker Shyam Benegal to base
his film Manthan (1976) on it. The film starred Smita Patil, Girish
Karnad, Naseeruddin Shah and Amrish Puri. The film itself was financed by over
five lakh rural farmers in Gujarat who contributed Rs 2 each to the film'š budget.
Upon its release, these same farmers went in truckloads to watch 'their' film, making
it a commercial success, the film was chosen for the 1977 National Film Award for
Best Feature Film in Hindi. The Amul success story is taken up as a case study in
marketing in many premier management institutes across the world.
The White Revolution ushered an era of plenty from a measly amount of milk
production and distribution. Aside from the great measurable success that this
project was, it also demonstrated the power of "collective might". A small set of
poor farmers of Kheda district in Gujarat had the vision and foresight to act in a way
that was good for the society and not for the self alone.
Mission:

We at GCMMF endeavor to satisfy the taste and nutritional

requirements of the customer of the world through excellence in the
marketing by our committed team. Through co-operative
networking, we are committed to offering quality product that provides best value
for money.

Organization Structure:
Organization Structure is divided into two parts:

• External Organization Structure

• Internal Organization Structure

External Organization Structure

External Organization Structure is the organization structure that
affects the organization from the out side.

State Level
Marketing
Federation

District Milk
Product Union
Ltd.

Village Milk
 Product Union
Ltd.

As we know, GCMMF is unit of Gujarat Milk Marketing

Federation, which is a co-operative organization. The villagers of more
than 10000 villages of Gujarat are the bases of this structure. They all
make village milk producers union, district level milk producers union
and then a state level marketing federation is established. The structure
is line relationship, which provides easy way tooperation. It also
provides better communication between two stages

Production Function:

Explosion of the production technology and changes in technical

field is going to bring out revolution in the industry sector which
eventually gives stand to study and favors the come backing subject i.e.
production and management.

Production and operation management is planning,

organizing, staffing, directing and controlling of all the production
system those portion of organization that convert inputs into
products and services. In general production system takes raw
material, personnel, machines, buildings and other resources and
produce products and services.

The core of production system is its conversion subsystem where

in workers; raw materials are used to convert inputs into products and
services. This production department is at heart of the firm, as it is able
to produce low cost products and superior quality in timely manners.

Thus, there arises enormous need of giving due importance to

this department as a whole and a strong concrete base being foundation
pillars of a manufacturing organization, if the intention
is to succeed domestically and globally.

Distribution Network:

Most producers work with marketing intermediaries to bring

their products to market. The marketing intermediaries make up a
marketing channel also called distribution cannel. Distribution channels
are sets of interdependent organizations involved in the process of
making a product or service available for use or consumption.

The Head Office of GCMMF is located at Anand. The entire

market is divided in 5 zones. The zonal offices are located at
Ahmedabad, Mumbai, New Delhi, Kolkata and Chennai. Moreover
there are 49 Depots located across the country and GCMMF caters to 13
Export markets.

A zero level of channel also called a direct marketing channel

consists of a manufacturer selling directly to the final customers. A one
level channel; contains one selling intermediary such as retailer to the
final customers. A two level channel two intermediaries are typically
wholesaler and retailer. A three level channel are typically wholesaler,
retailer and jobber in between.

GCMMF has an excellent distribution. It is its distribution

channel, which has made it so popular. GCMMF’s products like milk
and milk products are perishable. It becomes that much important for
them to have a good distribution
Managing Competition:

The Indian market is dominated by a large number of small local and

regional players. There are an estimated 150 manufacturers in the
organized segment, which accounts for 30-35% of sales and about
1000 units in the unorganized segments of the market. In the
organized segment the significant brands are Kwality Walls ,
Vadilal, Amul, Havmor, Mother dairy and Baskins & Robbins.
GCMMF is facing very tough competition from both in and outside
India.

Amul combats competition from its competitors by providing

quality products at a price which its customers value. Along with good
quality products and reasonable price the packaging is also very good.
Most of its products are available in many flavors. Excellent
advertising backs its products and helps GCMMF (AMUL) to leave its
competitors a tough time. Also Amul has come out with Amul Parlours
to cater to various segments of customers. Amul has a very strong
Brand Image in the Domestic market. Many products are exported by
GCMMF.

Advertising by Amul:
Amul has two agencies that look after its entire range of products namely
FCB Ulka and Da cuna
FCB Ulka looks after a broad range of products namely, Amul Lite
Breadspread, Amul Shrikhand, Amul Chocolates, Amul Paneer, Amul
SnowCap Softy Mix Ice cream, Amul/Sagar Ghee, Amul Infant Milk
Formula 1 & 2, Sagar Tea and Coffee whitener, Amul Spray Infant
Milk Food, Amul Mithaee, Amul Gulab Jamun, Amulya Dairy
Whitener, Mithaimate Sweetened Condensed Milk, Amul Ice cream,
Sagar Skimmed Milk Powder and Amul Whole milk Powder

Areas of Operation:
Besides India, AMUL has entered overseas markets such as
Mauritius, UAE, USA, Bangladesh, Australia, China, Singapore,
Hong Kong and a few South African nations. Otherpotential
markets being considered include Sri Lanka.

List of
Products
Marketed:-

Bread spreads

• Amul Butter
• Amul Lite Low Fat Breadspread
• Amul Cooking Butter

Cheese Range

• Amul Pasteurized Processed Cheddar Cheese

• Amul Processed Cheese Spread
• Amul Pizza (Mozarella) Cheese
• Amul Shredded Pizza Cheese
• Amul Emmental Cheese
• Amul Gouda Cheese
• Amul Malai Paneer (cottage cheese), Frozen, Refrigerated and Tinned
• Utterly Delicious Pizza

Mithaee Range (Ethnic sweets)

• Amul Shrikhand (Mango, Saffron, Almond Pistachio, Cardamom)

• Amul Amrakhand
 • Amul Mithaee Gulabjamuns
• Amul Mithaee Gulabjamun Mix
• Amul Mithaee Kulfi Mix
• Avsar Ladoos

Pure Ghee

• Amul Pure Ghee

• Sagar Pure Ghee
• Amul Cow Ghee

UHT Milk Range

• Amul Shakti 3% fat Milk

• Amul Taaza 1.5% fat Milk
• Amul Gold 4.5% fat Milk
• Amul Lite Slim-n-Trim Milk 0% fat milk
• Amul Shakti Toned Milk
• Amul Fresh Cream
• Amul Snowcap Softy Mix

Infant Milk Range

• Amul Infant Milk Formula 1 (0-6 months)

• Amul Infant Milk Formula 2 (6 months above)
• Amulspray Infant Milk Food

Milk Powders

• Amul Full Cream Milk Powder

• Amulya Dairy Whitener
• Sagar Skimmed Milk Powder
• Sagar Tea and Coffee Whitener
 Fresh milk
• Amul Taaza Toned Milk 3% fat
• Amul Gold Full Cream Milk 6% fat
• Amul Shakti Standardized Milk 4.5% fat
• Amul Slim & Trim Double Toned Milk 1.5% fat
• Amul Saathi Skimmed Milk 0% fat
• Amul Cow Milk

Sweetened Condensed Milk

Amul Mithaimate Sweetened Condensed Milk

Curd Products

• Yogi Sweetened Flavored Dahi (Dessert)

• Amul Masti Dahi (fresh curd)
• Amul Butter Milk
• Amul Lassee
Amul Ice creams
• Royal Treat Range (Rajbhog, Cappuchino, Chocochips, Butterscotch,
Tutti Frutti)
• Nut-o-Mania Range (Kaju Drakshi, Kesar Pista,
Roasted Almond, Kesar
Carnival, Badshahi Badam Kulfi, Shista Pista Kulfi)
• Utsav Range (Anjir, Roasted Almond)
• Simply Delicious Range (Vanilla, Strawberry, Pineapple, Rose, Chocolate)
• Nature's Treat (Alphanso Mango, Fresh Litchi, Anjir, Fresh
Strawberry, BlackCurrant)
• Sundae Range (Mango, Black Currant, Chocolate, Strawberry)
• Millennium Ice cream (Cheese with Almonds, Dates with Honey)
• Milk Bars (Chocobar, Mango Dolly, Raspberry Dolly, Shahi Badam
Kulfi, Shahi
Pista Kulfi, Mawa Malai Kulfi, Green Pista Kulfi)
 • Cool Candies (Orange, Mango)
• Cassatta
• Tricone Cones (Butterscotch, Chocolate)
• Megabite Almond Cone
• Frostik - 3 layer chocolate Bar
• Fundoo Range - exclusively for kids
• SlimScoop Fat Free Frozen Dessert (Vanilla, Banana, Mango, Pineapple)
• Health Isabcool

Chocolate & Confectionery

• Amul Milk Chocolate

• Amul Fruit & Nut Chocolate

Brown Beverage

• Nutramul Malted Milk Food

Milk Drink

• Amul Kool Flavoured Milk

Health Beverage

• Amul Shakti White Milk Food

Ready to Serve Soups
 Masti Tomato Soup
 Masti Hot & Sour Soup
 Conclusion
It is well recognized that markets that are fragmented or producers that are too
small to build competitive infrastructures or those who are unable to manage
technological changes in their operational processes would benefit the most through
a cooperative organization. Consequently a large number of cooperatives have taken
roots amongst producers of food (especially those that are perishable). However,
there are interesting cooperative formations in India and China that are starting to
emerge amongst small producers in auto-components (especially those serving the
replacement markets), amongst small scale dyeing communities and the power-
loom operators in the textile industry. In these cases, the producers are coming
together to develop a common brand.

that is based on stringent quality certifications that would distinguish them from
other small producers and for usage of common property resources. The example of
AMUL provides a number of lessons for such organizations to compete successfully
in the face of increasing globalization and competition. More generally, the AMUL
case presents a successful model for operating in emerging economies characterized
by either large under-developed suppliers and/or markets with high potential. The
largest segment of the market in emerging economies desires value for money from
its purchases. Development of such markets requires careful nurturing and a long-
term approach. Initial success in these markets is typically based on a low price
strategy (providing value for money) supported by cost leadership. This strategy
helps to grow the market exponentially by focusing on the largest segment of the
population, the middle and the lower middle class. In this context, it is important for
global players to note that the value proposition perceived by consumers is
influenced to a large extent by the state of markets and the economy and cultural
factors. Development of an appropriate value proposition suitable for large mass
markets in India requires a thorough understanding of the environment and a focus
on costs. This in turn, requires designing the organization structure and practices in
a manner that it delivers continued market share through cost leadership. AMUL is
a good example of this strategy. Firms that are able to develop control processes
through better use of operational practices and supply chain coordination are the
ones that are able to serve large volumes and enjoy top line growth in revenues.

Development of suppliers likewise requires nurturing with a long-term

perspective. It is interesting to note that this was achieved by AMUL through a
process of education and social development activities - activities that are not
usually considered to be standard business practices. This type of ‘out of the box’
vision is essential for developing innovative mechanism in new, unfamiliar
environments where building of relationship with consumers goes much beyond
marketing messages and useful product offerings. Environments with
underdeveloped markets and suppliers (as in the case of AMUL) add one more
dimension of complexity relating to the relative pace of growth of these two areas.
Through its pricing strategy, AMUL has been able balance the growth in markets
and suppliers and has achieved some degree of synchronization. Otherwise, gaps
between demand and supply would require complementary strategies.
The AMUL example is also instructive for multinational companies and
others contemplating operations in emerging markets by taking advantage of the
local small and medium enterprises. In such cases large businesses are built by
forging linkages with these enterprises thereby changing the boundaries of the
entering firm. Such a partnership reduces the operational risk while providing a
credible source of understanding the behaviour of the consumer through the
experience of partners. It also provides operational flexibility and makes the
network responsive to changes within and outside. To be effective it is important
that decision-making be decentralized to the extent possible, with appropriate
coordination mechanisms to ensure consistency in the system. The leadership of
such organizations have always been larger than life and have been seen to play an
important role in the building of the society even today

Firms that are able to overcome the hesitation of deploying IT for achieving
operational excellence in emerging economies gain considerably from its network
effect. Most firms either automate decision making to such an extent that it
eliminates local initiatives (as many SAP implementations in India are finding out
that it has added more rigidity in decision making as opposed to using it in
conjunction with a more flexible “telephone” mode of communicating) or use
manual systems that lead to inaccurate data based decision-making.

COMPARATIVE STUDY OF COMPETITORS PRODUCT

MOTHER DAIRY
History

• Mother Dairy - Delhi was set up in 1974 under the Operation Flood
Programme.

• It is now a subsidiary company of National Dairy Development Board

(NDDB).

• Mother Dairy sources its entire requirement of liquid milk from dairy
cooperatives.

• Similarly, Mother Dairy sources fruits and vegetables from farmers/growers

associations.
• This is the place from where milk is distributed in Delhi city.
 BIBLIOGRAPHY
AND
WEBLIOGRAPHY
Marketing Management Philip Kotler, The Millennium Edition, Prentice
Hall Of India Private Limited, New Delhi.

Periodical: Business World

Research Methodology: C.R.Kothari, 2nd edition.

S.N Murty and U Bhojanna

Websites:

i. www.google.co.in

ii. www.wikipedia.com

iii. www.amul.com.

iv. www.marketresearch.com

v. www.dairy.com