Main duties

Banking managers perform some or all of the following duties:

• Plan, organize, direct, control and evaluate the branch operations of a bank, trust company, credit union or
similar financial institution or of a department in such an institution responsible for administering personal
and commercial loans, buying and selling securities, operating investment funds, administering trusts,
settling estates or other related activities
• Ensure the institution's policies and procedures are followed according to established guidelines and make
recommendations for improvement
• Network to develop business relations, promote the sale of loan, investment and other banking services
and attract corporate and individual customers
• Interview corporate and individual customers and respond to customer enquiries
• Analyze, review and approve or reject loan and credit applications in accordance with authorized limits
• Monitor processing of loan applications and credit investigations
• Oversee preparation of monthly financial and branch progress reports
• Recruit personnel and identify their training needs.

Credit managers perform some or all of the following duties:

• Plan, organize, direct, control and evaluate the activities of a credit department in an industrial or
commercial organization
• Administer corporate, commercial and personal loan accounts
• Advise customers on the commercial and personal financial services corresponding to their needs
• Evaluate and review loan and credit applications and collateral and make recommendations
• Approve or reject credit applications, establish credit limits and determine repayment plans or schedules in
accordance with authorized limits
• Ensure collection of overdue or delinquent accounts
• Ensure credit policies and procedures are followed according to established guidelines and applicable
legislation
• Prepare credit and loan reports
• Recruit credit personnel and identify their training needs.

Employment requirements
• A university degree or college diploma in business administration, commerce, economics or a related field is
usually required.
• A master's degree in business administration, finance or management science may be required for the
management of large commercial loans.
• Completion of company or other management training programs is usually required.
• Several years of experience within the industry, including supervisory experience, are required.
Additional information
• Progression to senior management positions in this field is possible with experience.
6235 Financial sales representatives
Financial sales representatives sell basic deposit, investment and loan products and services to individuals and
businesses. They work in banks, credit unions, trust companies and similar financial institutions.
Illustrative example(s)
• credit officer
• financial services officer
• financial services representative
• loan officer
• mortgage officer
• sales associate - personal banking
Exclusion(s)
• Banking, insurance and other financial clerks (1434)
• Credit and loan managers (see 0122 Banking, credit and other investment managers)
• Customer services representatives - financial institutions (6551)
• Other financial officers (1114)
Main duties
Financial sales representatives perform some or all of the following duties:
• Open new personal and non-personal accounts, and provide access to automated banking machine,
telephone banking and online banking services
• Interview applicants for personal, mortgage, student and business loans
• Promote the sale of deposit, investment, credit and loan products and services
• Assist clients by proposing solutions to address financial objectives such as business expansion, debt
management, investment and other financial goals
• Research and evaluate loan applicant's financial status, references, credit and ability to repay the loan
• Complete credit and loan documentation

• Submit credit and loan applications to branch or credit manager with recommendations for approval or
rejection; or approve or reject applications within authorized limits ensuring that credit standards of the
institution are respected
• Prepare statements on delinquent accounts and forward irreconcilable accounts for collector action
• Review and update credit and loan files
• Act as joint custodian for cash and securities.
Employment requirements
• Completion of secondary school and extensive general banking experience is usually required.
• A bachelor's degree or college diploma related to commerce or economics may be required.
• A mutual funds license is usually required.
• Registration with the securities regulatory authority in the province or territory of employment is usually
required.
• Completion of a loan or credit training program, ranging from six to twelve months, is usually required.
• Various training programs and courses are offered by the Institute of Canadian Bankers and may be
required by employers.
• Financial services officers who sell regulated financial products and investments are required to be
licensed by the appropriate governing body.
Additional information
• Progression to higher levels of financial planning and wealth management is possible with experience.
• Progression to credit and loan management positions is possible with experience.

6551 Customer services representatives - financial institutions

Customer service representatives in this unit group process customers' financial transactions and provide
information on related banking products and services. They are employed by banks, trust companies, credit unions
and similar financial institutions.
Illustrative example(s)
• bank teller
• credit union teller
• financial customer service representative
• foreign exchange teller - financial services
Exclusion(s)
• Banking, insurance and other financial clerks (1434)
• Other customer and information services representatives (6552)
• Supervisors, finance and insurance office workers (1212)
• Supervisors of financial customer service representatives (see 6314 Customer and information services
supervisors)

Main duties
Customer service representatives in this unit group perform some or all of the following duties:
• Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments,
money orders, certified cheques and other related banking transactions
• Obtain and process information required for the provision of services, such as opening accounts and
savings plans and purchasing bonds
• Sell travellers' cheques, foreign currency and money orders
• Answer enquiries and resolve problems or discrepancies concerning customers' accounts
• Inform customers of available banking products and services to address their needs.
Employment requirements
• Completion of secondary school is required.
• A college diploma in business administration may be required.
• On-the-job training is provided.
Additional information
• Progression to supervisory positions is possible with experience.

6552 Other customer and information services representatives

This unit group includes customer and information services representatives who answer enquiries and provide
information regarding an establishment's goods, services and policies and who provide customer services such as
receiving payments and processing requests for services. They are employed by retail establishments, contact
centres, insurance, telephone and utility companies and other establishments throughout the private and public
sectors.
Illustrative example(s)
• accounts information clerk
• bus information clerk
• complaints clerk - customer service
• contact centre agent - customer service
• courtesy desk clerk
• customer service representative - call centre
• enquiries clerk
• information clerk - customer service
• lost-and-found clerk
• order desk agent
• public relations clerk
• tourist information clerk
Exclusion(s)
• Customer and information services supervisors (6314)
• Customer service representatives in banks and other financial institutions (see 6551 Customer services
representatives - financial institutions)
• General ticket and information agents (see 6523 Airline ticket and service agents)
• Receptionists (1414)
• Retail salespersons (6421)
• Ticket and information clerks (except airline) (see 6524 Ground and water transport ticket agents, cargo
service representatives and related clerks)
Main duties
The following is a summary of main duties for some occupations in this unit group:
• Customer service representatives in retail establishments answer, in person or on the phone, enquiries
from customers and investigate complaints regarding the establishment's goods, services and policies;
arrange for refunds, exchange and credit for returned merchandise; receive account payments; and
receive credit and employment applications.

• Contact centre agents take customer orders for goods or services; promote goods or services; respond to
enquiries and emergencies; investigate complaints and update accounts.
• Customer service representatives in insurance, telephone, utility and similar companies explain the type
and cost of services offered; order services; provide information about claims or accounts; update
accounts; initiate billing and process claim payments; and receive payment for services.
• Information services representatives provide information to customers and the public concerning goods,
services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Employment requirements
• Completion of secondary school is usually required.
• Completion of some college or other post-secondary programs may be required.
• Clerical or sales experience may be required.
Additional information
• Progression to supervisory positions is possible with experience.

0122 Banking, credit and other investment managers

Banking, credit and other investment managers plan, organize, direct, control and evaluate the activities of financial
establishments or operational departments within such establishments, or credit departments in industrial and
commercial establishments. They oversee business development and manage overall performance in accordance
with established strategic directions and policies. Banking managers are employed by banks, trust companies and
credit unions. Credit managers are employed by credit departments in department stores, utility companies, car
dealerships, insurance companies or other industrial or commercial organizations. Other investment managers are
employed by credit card companies, consumer loan companies, mutual fund investment firms, mortgage investment
companies or other financial establishments concerned with extending loans and financing and investments.
Illustrative example(s)
• assistant operations manager - banking, credit and investment
• bank manager
• collection centre manager
• commercial banking manager
• corporate banking centre manager
• credit manager
• credit union manager
• manager, banking operations
• manager, corporate services - banking, credit and investment
• manager, credit card centre
• manager, personal services - banking, credit and investment
• mortgage and consumer credit manager
• operations manager, credit card company
• regional collection manager
• trust company manager
Exclusion(s)
• Mortgage brokerage managers (see 0121 Insurance, real estate and financial brokerage managers)
• Other business services managers (0125)
• Senior managers - financial, communications and other business services (0013)
Main duties
Banking managers perform some or all of the following duties:

Plan, organize, direct, control and evaluate the branch operations of a bank, trust company, credit union or
similar financial institution or of a department in such an institution responsible for administering personal
and commercial loans, buying and selling securities, operating investment funds, administering trusts,
settling estates or other related activities
• Ensure the institution's policies and procedures are followed according to established guidelines and make
recommendations for improvement
• Network to develop business relations, promote the sale of loan, investment and other banking services
and attract corporate and individual customers
• Interview corporate and individual customers and respond to customer enquiries
• Analyze, review and approve or reject loan and credit applications in accordance with authorized limits
• Monitor processing of loan applications and credit investigations
• Oversee preparation of monthly financial and branch progress reports
• Recruit personnel and identify their training needs.
Credit managers perform some or all of the following duties:
• Plan, organize, direct, control and evaluate the activities of a credit department in an industrial or
commercial organization
• Administer corporate, commercial and personal loan accounts
• Advise customers on the commercial and personal financial services corresponding to their needs
• Evaluate and review loan and credit applications and collateral and make recommendations
• Approve or reject credit applications, establish credit limits and determine repayment plans or schedules in
accordance with authorized limits
• Ensure collection of overdue or delinquent accounts
• Ensure credit policies and procedures are followed according to established guidelines and applicable
legislation
• Prepare credit and loan reports
• Recruit credit personnel and identify their training needs.
Employment requirements
• A university degree or college diploma in business administration, commerce, economics or a related field
is usually required.
• A master's degree in business administration, finance or management science may be required for the
management of large commercial loans.
• Completion of company or other management training programs is usually required.
• Several years of experience within the industry, including supervisory experience, are required.
Additional information
• Progression to senior management positions in this field is possible with experience.

6235 Financial sales representatives

Financial sales representatives sell basic deposit, investment and loan products and services to individuals and
businesses. They work in banks, credit unions, trust companies and similar financial institutions.
Illustrative example(s)
• credit officer
• financial services officer
• financial services representative
• loan officer
• mortgage officer
• sales associate - personal banking
Exclusion(s)
• Banking, insurance and other financial clerks (1434)
• Credit and loan managers (see 0122 Banking, credit and other investment managers)
• Customer services representatives - financial institutions (6551)
• Other financial officers (1114)
Main duties
Financial sales representatives perform some or all of the following duties:
• Open new personal and non-personal accounts, and provide access to automated banking machine,
telephone banking and online banking services
• Interview applicants for personal, mortgage, student and business loans
• Promote the sale of deposit, investment, credit and loan products and services
• Assist clients by proposing solutions to address financial objectives such as business expansion, debt
management, investment and other financial goals
• Research and evaluate loan applicant's financial status, references, credit and ability to repay the loan
• Complete credit and loan documentation

• Submit credit and loan applications to branch or credit manager with recommendations for approval or
rejection; or approve or reject applications within authorized limits ensuring that credit standards of the
institution are respected
• Prepare statements on delinquent accounts and forward irreconcilable accounts for collector action
• Review and update credit and loan files
• Act as joint custodian for cash and securities.
Employment requirements
• Completion of secondary school and extensive general banking experience is usually required.
• A bachelor's degree or college diploma related to commerce or economics may be required.
• A mutual funds license is usually required.
• Registration with the securities regulatory authority in the province or territory of employment is usually
required.
• Completion of a loan or credit training program, ranging from six to twelve months, is usually required.
• Various training programs and courses are offered by the Institute of Canadian Bankers and may be
required by employers.
• Financial services officers who sell regulated financial products and investments are required to be
licensed by the appropriate governing body.
Additional information
• Progression to higher levels of financial planning and wealth management is possible with experience.
• Progression to credit and loan management positions is possible with experience.