Emotional

Intelligence
 objectives:

Discuss that understanding the intensity and

differentiation of emotions may help in
communicating emotional expressions

explore one's positive and negative emotions

and how they are expressed or hidden

demonstrate and create various ways to manage

emotions
Emotions
feelings that have cognitive
and behavioral
components, may be overt
or covert

Emotions can be
voluntarily or involuntary
expressed
 Emotional
Expressions
Innate emotions that are
experienced for short
periods of time and appear
rapidly, usually as a
reaction to an outside
stimulus, and are
experienced similarly
across cultures.
 These primary
emotions are joy,
distress, anger
fear, surprise and
disgust
 How can
emotions be
expressed ?

Non-verbal
Acoustic
properties of
speech
bodily movements
verbally
 Secondary
Emotions
Processed by a different part
of the brain and require
higher order thinking and are
therefore not reflexive.

Examples of secondary
emotions are love,
embarassment, pride, envy and
jealosy
How to Manage Emotions?
Emotional Intelligence is defined as a set of skills
for processing emotional information and using
this information to guide one's thinking and
actions.
Monitor One's and others' Guide one's thinking and
feelings and emotions action

Discriminate among
Improve Decision Making
emotions
 Emotional Intelligence
is...

...understanding one's own feelings

...empathy for the feelings of others
...regulation of emotion in a way that
enhances living
PERSONAL
SKILLS/INTERPERSONAL
COMPETENCIES

SELF-AWARENESS
Emotional Awareness
Accurate Self-Assessment
Self-confidence
SELF-REGULATION/SELF MANAGEMENT
Self-control
Trustworthiness
Conscientiousness
Self-motivation
Social
Skills/Interpersonal
Competencies
EMPATHY
Listen
Ask.

Social Skills