BUILDING AND MANAGING EFFECTIVE CLIENT RELATIONSHIPS

TRAINING SESSION OUTLINE AND FACILITATOR'S GUIDE

Description

Terminal
Objective

Benefits

Methodology

Duration

Created for: GRIEVANCE REDRESS DIVISION - PANTAWID P

Designed by: JES
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 BUILDING AND MANAGING EFFECTIVE CLIENT RELATIONSHIPS
TRAINING SESSION OUTLINE AND FACILITATOR'S GUIDE

This course is an intensive, four-day training course that instructs in the causes of conflict as a function of differing values and enables participants to develop
constructive means of resolving it.

This training will enable participants to demonstrate effective conflict management skills by completing the scenario-based activities during training.

This training will enhance the participants' ability to build and manage effective client relationships in their role as Grievance Officers.

Facilitator-Led Discussion, Group Activity, Individual Activity, Role-Play Activity

Four days, Tuesday to Friday

Created for: GRIEVANCE REDRESS DIVISION - PANTAWID PAMILYA PROGRAM

Designed by: JESSICA S.D. MORENO
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