A: HI THANKZ FOR CALLING HELMI DRESS SHOP. CAN I HELP U SIR?

B:I HAVE ODER A DRESS 5 DAY AGO AND TILL TODAY MY PARCELS STILL DIDN’T ARIIVE AT MY HOUSE

A:MAY I KNOW UR NAME AND A ADDRESS SIR?

B: (NAME & ADDRESS)

A: DO U HAVE ALREADY CONTACT OUR SHIPMENT SERVICE?

B: I HAVE BEEN CONTACTED THEM AND ASK ABOUT MY ORDER,BUT NO ONE CONTACTED ME BACK

REGARDING MY PROBLEM.I FEEL LIKE I HAVE BEEN SCAMMED BECAUSE I NEED URGENTLY TO
WEAR THIS DRESS TO THE MY FRIEND WEDDING IN THIS WEEKEND.

A: WE ARE VERY SORRY TO HEAR THAT YOUR INQUIRIES WERE NOT RESPONDED BY OUR TEAM. WE

NEED TO TELL YOU,SINCE 2 MONTH AGO WE HAVE RECEIVE TOO MUCH ORDER FROM OUR

CUSTOMER.OUR TEAM ALREADY GIVE NOTICE REGARDING THIS PROBLEM BY EMAIL .ABOUT WE

NEED TO TAKE MORE TIME TO SHIP OUT YOUR ODER.BECAUSE OF THAT PROBLEM WE WILL GIVE U

FREE SHIPPING VOUCHER FOR NEXT PURCHASE….

B:I HAVE CHECK MY EMAIL BUT I DIDN’T GET ANYTHING EMAIL FROM UR TEAM. DID YOU SPEAK

THE TRUTH JUST A MOMENT AGO?

A:YES IT IS,CAN U OPEN YOUR SPAM FOLDER IN YOUR EMAIL MAYBE OUR NOTICE EMAIL IN THAT

FOLDER AND YOU DIDN’T SEE IT SIR.

B: DO U HAVE MORE OPTION TO SHIP OUT MY ODER MORE FAST NO MORE DELAY?
A: WE NOT HAVE MORE OPTION,U SHOULD BE PATIENT WAITING FOR YOUR TURN BUT WE WILL
TRY TO SPEED UP THE DELIVERY PROCESS AND WE ALSO HOPE U PARCEL WILL BE ARRIVE BEFORE
THE WEDDING EVENT

B:ITS OKAY I HOPE TOO MY PARCEL ARRIVE BEFORE THAT EVENT

A: OUT OF OUR REGRET, WE HAVE GIVEN COUPONS TO OUR CUSTOMERS FREE SHIPPING FOR THEIR
NEXT PURCHASE. U CAN CLAIM THIS CUPON ON OUR WEBSITE AND WE WILL SENT OUR electronic
voucher TO YOUR EMAIL 2 OR 3 WORKING DAYS

B: THANK YOU I WILL USE THIS COUPON WELL

A:WELCOME, THANK YOU AGAIN FOR CHOOSING OUR STORE AS A FASHION DESTINATION