Breakthrough Management Group

Cause and Effect Matrix

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Output

Output

Output

Output

Output

Output

Output

Output

Output

Output

Output

Output

Output

Output

Output
Customer
Priority
Process Step Process Input Total
1 0
2 0
3 0
4 0
5 0
6 0
7 0
8 0
9 0
10 0
11 0
12 0
13 0
14 0
15 0
16 0
17 0
18 0
19 0
20 0
21 0
22 0
23 0
24 0
25 0
26 0
27 0
28 0
29 0
30 0

Total 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
LSL
TGT
USL

1. List
List the
the key
key outputs
outputs to
to the
the process.
process.
2. Rate
Rate each
each output
output on
on a 1-10
1-10 scale.
scale.
3. List
List the
the inputs and
and process
process steps. Use Use the
the process
process map
map and
and fishbone
fishbone for
for inputs.
inputs.
4. Rank
Rank each
each input
input as
as to
to how
how itit affects
affects each
each output on
on aa 1-10
1-10 scale.
5. Sort
Sort the
the rows
rows based on on the
the Total
Total column.
column. The
The inputs
inputs are
are now
now ordered
ordered by
by customer's
customer's priorities.
priorities.

Note:
Note: If modifications
modifications are
are made
made to this
this worksheet
worksheet (e.g.
(e.g. adding
adding rows or
or columns, calculations
calculations should be
be
verified.
verified.

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