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Week 11:
Meeting the restaurant staff & Kitchen
staff

Topic:
Food and beverage server
video
 Worksheet 11
Task:
Watch the video about a food and beverage server and fill in the
blank the summary below.

Caylee is a food and beverage ___________in Victoria, BC. Her basic

guidelines for being a successful server include greeting the customer as
fast you can and developing a relationship with them. Once this has been
_____________, you should then ask the customer if they would like a
drink and _____________ any specials the restaurant offers. Caylee also
explains you should ___________have your outfit clean and tidy. Once
at work, you have been__________ regarding any new items on the
menu. It is important to know the___________ of every item in case one
of the customers has an _____________ . Caylee also likes to__________
on her customers to make sure that they are pleased with their food. To
make it easier to keep track of ____________on a busy night, Caylee also
suggests having a short-hand version of each item. Finally, having a great
attitude_____________ means that you will make more tips.

asd
English for Service Industry 1 1