CHAPTER 8

QUALITY COMPLAINTS AND TRADE DISPUTES

8.01 Committee on Quality Complaint& Trade Dispute (CQCTD)

For effective dealing of quality complaints and trade disputes, a Committee

on Quality Complaint & Trade Dispute (CQCTD) is constituted in the 22
offices of the DGFT. Name of the office, where CQCTD has been constituted
and jurisdiction of CQCTD is given in the table below:

Sl. Location of Designation Jurisdiction of the CQCTD

No CQCTD of
Chairperson
Northern Zone
1 Zonal Addl. DGFT, Addl. DGFT Zonal DGFT, New Delhi; RA,
CLA, New Delhi Moradabad and RA, Dehradun
2 Jt. DGFT, Jt. DGFT RA, Chandigarh; RA, Jammu
Chandigarh and RA, Srinagar
3 Jt. DGFT, Panipat Jt. DGFT RA, Panipat
4 Jt. DGFT, Jaipur Jt. DGFT RA, Jaipur
5 Jt. DGFT, Kanpur Jt. DGFT RA, Kanpur
6 Jt. DGFT, Ludhiana Jt. DGFT RA, Ludhiana and RA,
Amritsar
7 Jt. DGFT, Varanasi Jt. DGFT RA, Varanasi
Western Zone
8 Zonal Addl.DGFT, Addl. DGFT Zonal DGFT, Mumbai; RA ,
Mumbai Nagpur and RA, Panjim
9 Jt. DGFT, Pune Jt. DGFT RA , Pune
10 Jt. DGFT, Vadodara Jt. DGFT RA, Vadodara and RA,
Gandhidham, Kutch
11 Jt. DGFT, Jt. DGFT RA, Ahmedabad
Ahmedabad
12 Jt. DGFT, Surat Jt. DGFT RA, Surat
13 Jt. DGFT, Bhopal Jt. DGFT RA, Bhopal and Indore
extn.office
Eastern Zone
14 Zonal Addl. DGFT, Addl. DGFT Zonal DGFT, Kolkata; RA, Patna;
Kolkata RA, Guwahati; RA, Shillong
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 and RA, Raipur, Chhattisgarh
15 Jt. DGFT, Cuttack Jt. DGFT RA, Cuttack
Southern Zone
16 ZonalAddl. DGFT, Addl. DGFT Zonal DGFT, Chennai and RA
Chennai Puducherry
17 Jt. DGFT, Jt. DGFT RA, Bangalore
Bangalore
18 Jt. DGFT, Jt. DGFT RA, Hyderabad
Hyderabad
19 Jt. DGFT, Madurai Jt. DGFT RA, Madurai
20 Jt. DGFT, Jt. DGFT RA, Coimbatore
Coimbatore
21 Jt. DGFT, Jt. DGFT RA, Vishakhapatnam
Vishakhapatnam
22 Jt. DGFT Cochin Dy. DGFT RA, Cochin and RA,
Thiruvananathapuram

8.02 Composition of the CQCTD

The CQCTD may comprise of the following members:

1. Additional DGFT/Joint DGFT/ (H.O.O): Chairperson

2. Representative of Bureau of India Standard (BIS): Member
3. Representative of Agricultural and Processed Food Products Export
Development Authority: Member
4. Representative of the Branch Manager of the concerned Bank:
Member
5. Representative of Federation of Indian Exporter Organisation / and
OR Export Promotion Council: Member
6. Representative of Export Inspection Agency: Member
7. Nominee of Director of Industries of State Government: Member
8. Nominee of Development Commissioner of MSME: Member
9. Officer as nominated by Chairperson: Member Secretary
10. Any other agency, as co-opted by Chairperson: Member.

8.03 Format for Lodging Complaint

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An application for investigation of quality complaints and/or other trade
disputes may be filed to the concerned RA, as indicated in paragraph 8.01
above, in the format given in ANF8 of Appendices & Aayaat Niryat Forms.
Complaint has to be duly supported by self-attested photocopies of
relevant documents. Complainant can also file its complaint online on
DGFT’s website <www.dgft.gov.in>.

8.04 Mechanism for resolving Quality Complaint and Trade Dispute

(a) The CQCTD, on receipt of a complaint, from importer abroad, against

Indian exporter would call for comments from the firm against whom
the complaint has been made. After giving reasonable opportunity of
hearing to both sides, CQCTD may arrive at a conclusion to resolve
the matter and CQCTD /RA will take action as considered
appropriate.

(b) RA would forward a copy of the complaint received from Indian

importer, against foreign exporter to the concerned Foreign Trade
(FT) Division in the Department of Commerce (DoC). FT Division in
DoC will take up the complaint with the concerned Embassy/High
Commission/ Consulate General in India and with concerned Indian
Embassy/ High Commission abroad for effective resolution of the
complaint.

8.05 Role of the Nodal Officer

(a) The Nodal officer in DGFT, on receipt of complaints from importers

abroad, would forward it to the Jurisdictional RA for examination and
appropriate action.

(b) The Nodal officer would forward copy of the complaint received from
Indian importer, against foreign exporter to the concerned Foreign
Trade (FT) Division in the Department of Commerce (DoC). FT
Division in DoC will take up the complaint with the concerned
Embassy/High Commission/ Consulate- General in India and with
concerned Indian Embassy/ High Commission abroad for effective
resolution of the complaint.
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(c) Regional Authorities of DGFT will send a consolidated quarterly
report in respect of cases received/ referred to it, with details of
action taken to the Nodal Officer.