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Health Promotion International, Vol. 23 No. 2 # 2008 The Author(s).

doi:10.1093/heapro/dan015 This is an Open Access article distributed under the terms of the Creative Commons
Advance Access published 15 March, 2008 Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/2.0/uk/)
which permits unrestricted non-commerical use, distribution, and reproduction in any medium,
provided the original work is properly cited.

Leadership, organization and health at work: a case


study of a Swedish industrial company

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ANDREA ERIKSSON1*, BJARNE JANSSON2, BO J. A. HAGLUND2
and RUNO AXELSSON1
1
Nordic School of Public Health, P.O. Box 12133, SE-402 42 Göteborg, Sweden and 2Department of
Public Health Sciences, Division of Social Medicine, Karolinska Institutet, SE-171 76 Stockholm, Sweden
*Corresponding author. E-mail: andrea@nhv.se

SUMMARY
The application of knowledge on organization and lea- the low sickness rate of the company.
dership is important for the promotion of health at work- The results indicate that the leadership and organiz-
place. The purpose of this article is to analyse the ation of this company may have been conducive to the
leadership and organization, including the organizational health of the employees interviewed. However, the culture
culture, of a Swedish industrial company in relation to the of personal responsibility and the structure of self-
health of the employees. The leadership in this company managed teams seemed to suit only those who were able
has been oriented towards developing and actively pro- to manage the demands of the company and adapt to that
moting a culture and a structure of organization where kind of organization. Therefore, the findings indicate that
the employees have a high degree of control over their the specific context of the technology, the environment
work situation. According to the employees, this means and the professional level of the employees need to be
extensive possibilities for personal development and taken into consideration when analysing the relation
responsibility, as well as good companionship, which between leadership, organization and health at work.
makes them feel well at work. This is also supported by

Key words: health at work; leadership; organization

INTRODUCTION organization is important for the promotion of


health at work (Paton et al., 2005).
Workplace is an important setting for health Parsons (Parsons, 1999) has presented a
promotion. Studies have shown that the organ- concept of health promoting organizations
ization of work affects the health of the employ- based on an ecological systems framework,
ees (Van der Hek and Plomp, 1997; Chu et al., including efforts targeting the organizational
2000). In this connection health has been level, the interpersonal level and the individual
defined not merely as an absence of disease but level. Leadership plays an important role for
as a resource for everyday life, embracing phys- organizations adopting such a holistic approach
ical, mental and social well-being (WHO, 1986). to health. However, the application of knowl-
Studies have also shown that the leadership of edge about organization and leadership is
the organization plays a critical role for creating limited in the field of health promotion at work-
and sustaining a health promoting workplace places. Instead, most health-promoting inter-
(Shain and Kramer, 2004). Therefore, the ventions have been focusing on individual
application of knowledge about leadership and employees and dealing with behavioural rather

127
128 A. Eriksson et al.
than organizational change (Shain and Kramer, The necessity to adapt the form of leadership
2004). to situational factors has often been stressed. In
Research in this field has indicated that an a classic model, Hersey and Blanchard (Hersey
increased personal control over the work situ- and Blanchard, 1982) have suggested that it is
ation is conducive to the health and well-being necessary to vary the leadership style depending
of an individual employee (Sparks et al., 2001), on the maturity of the employees, i.e. their
and affecting his or her possibilities to develop motivation to reach results, their willingness
competence in work (Mikkelsen et al., 1999). and ability to take responsibility and their
The major risk factors for ill health related to knowledge and experience. When the maturity
stress in working life seem to be situations with of the employees is low, the leadership has to
high demands and low decision latitude, i.e. be task-oriented, but it can be more relation-

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situations where the employees have a low ship-oriented with a higher maturity. When the
degree of control over their work (Theorell maturity is very high, neither a task- nor a
et al., 1998). relationship-oriented leadership is needed.
Different forms of organization and leader- Instead, in such a situation, leadership responsi-
ship have been described in the management bilities can be delegated to the employees.
literature, but a key question is how applicable Self-managed work teams are examples of
they are from a health promotion perspective. organizational units created to give a high
Management studies have mostly been targeting degree of control to the employees. In such a
job satisfaction to increase productivity, and team, the members are planning, organizing
they have not been addressing other health and controlling their own work tasks. Studies
issues such as the quality of working life and have shown that self-managed teams may con-
how to create supportive environments for tribute to a feeling of responsibility, which is
health. One question is what form of leadership linked both to increased job satisfaction (Batt,
is required to create an organization that gives 2004) and increased work efforts (Manz, 1992).
the employees control over their work situation. There is, however, no clear evidence on the
Another question is whether such leadership effectiveness of self-managed teams. Some
can lead to positive outcomes concerning both studies have reported a high productivity in such
the health of the employees and the pro- teams (DeDreu and West, 2001), whereas others
ductivity of the organization. have reported a low productivity (Verespej,
Boumans and Landeweerd (Boumans and 1990). It has been suggested that these differ-
Landeweerd, 1993) have found that a task- ences may be explained by the organizational
oriented leadership, focusing mainly on the per- context. Research has shown that it is easier to
formance of work tasks in an organization, may introduce teams with a high degree of self-
lead to a high productivity but also to health management in an organization with a low level
complaints. Their research indicate, on the of centralization and formalization (Tata and
other hand, that a leadership that is more Prasad, 2004).
oriented towards human relations, or has a com- Leadership may play an important role in
bination of task and relationship orientation, creating such a decentralized structure, and also
may have a positive impact on both job satisfac- in creating an organizational culture that sup-
tion and the productivity of the organization ports a high degree of control among the
(Boumans and Landeweerd, 1993). employees (Jones, 2005). Culture has been
Studies have also shown that a ‘transforma- defined as the basic assumptions that are held
tional’ leadership may be particularly important and shared by the individuals within an organiz-
for job satisfaction (Pollock, 1998). This is a ation (Schein, 2004). Such assumptions are
form of leadership that is oriented towards found in beliefs and values about the organiz-
inspiring and motivating the employees through ation, and they are expressed in symbols, pro-
a shared vision of the future. Transformational cesses and behaviours. The organizational
leadership may give the employees an enhanced culture may be created to support the structure
feeling of meaning in their jobs (Brossoit, of the organization, but it may also be used as a
2001), which has also been shown to correlate tool to exercise social control (Bate, 1994).
with positive health outcomes (Hochwälder and Against this background, further studies are
Bergsten Brucefors, 2005). needed to explore the role of organization and
Leadership, organization and health at work 129
leadership in relation to health at work. The searches. External marketing surveys, news-
purpose of this article is to analyse the leader- paper articles and television programmes about
ship and organization, including the organiz- the company were analysed as well as annual
ational culture, in relation to the health of the reports, company journals and other documents
employees in a Swedish industrial company. produced by the company itself.
The interviews were undertaken with the CEO
and five employees at three different occasions.
METHODS These employees were chosen for having worked
between 2 and 5 years at the company, being
Despite the previous research in the field, there familiar with the company, but not having
is still a lack of knowledge of what form of worked so long to take things in the company for

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organization and leadership is required for granted. They were also chosen for representing
creating and sustaining health at work. Case the different work areas within the company:
studies have often been recommended in situ- administration, fitting and construction. An
ations with such a lack of knowledge. However, additional interview was also conducted with one
the critical part is to select a case that may con- employee who had worked for 30 years in the
tribute to a deeper understanding of the health- company, to get his perspective on how the work
promoting mechanisms of organization and organization had developed over years.
leadership. The interviews were semi-structured following
A Swedish industrial company with a low an interview guide based on the following
sickness rate was selected as a case for this themes: the work tasks, the organization and the
study. The company is a family firm in the organizational culture, the leadership, the com-
Stockholm area, constructing and producing munication and relationships with colleagues
cable machines for industrial applications. It is a and the feelings of well-being related to work.
leading performer in the market and constantly The employees were asked to describe an ordin-
has to find innovative technical solutions to stay ary day at work, and how their experiences of
in that position. When the study was under- the organization and leadership of the company
taken, the company had about 60 employees were related to perceived work pressure and
in three countries, including Sweden. The well-being. The CEO was asked to describe the
founder of the company was, at the time of the ideas behind the work organization, how new
study, still active as a leader of the company, employees were recruited and introduced to
although his son was formally the chief execu- work, how decisions were taken and his relation-
tive officer (CEO). ship with the staff.
The organization has a structure of self- The observations were made during six differ-
managed teams and an organizational culture ent staff meetings, both meetings with all the
with the expressed aim to promote the possibili- employees and smaller team meetings. On
ties of the employees to develop their skills and these occasions, an observational guide, inspired
influence their work situation. According to by Schein (Schein, 2004), was used to capture
market surveys, the company has had a better key issues such as the environment, the partici-
economic performance than other comparable pants, their interaction (overt as well as non-
companies (Market Manager, 2004). At the verbal) and activities. There were also obser-
same time, the employees of the company have vations made at coffee breaks and when work
also had a comparatively low sickness rate was performed, and there were opportunities to
(SCB, 2004), on the average 2 days a year. have informal discussions with employees and
To study this company, a qualitative case with the founder of the company, in addition to
study methodology was chosen, and the data the interviews. Field notes were taken during
were collected through documentary studies, the observations and reflections were written
interviews and observations. The documentary directly after each visit at the company.
studies included organizational documents All data collection was performed by the first
dating up to 15 years prior to the commence- author. All interviews were tape-recorded and
ment of the study, produced by the company transcribed. The data from the transcribed
itself and by national media. The documents interviews, the summaries of the corporate
were collected with help from administrative documents and the notes from the observations
employees at the company and through internet were analysed according to hermeneutic
130 A. Eriksson et al.
principles (Gadamer, 2003), searching for a formulated the quarterly goals of the company.
holistic context-based meaning of the content The employees made their contributions when
alternating between preliminary interpretations they were asked to, and the founder decided
of the whole text and interpretations of the if he thought that a contribution was worth
different parts of the text. All the text was read writing down. During the meeting, a picture of
several times and the whole material was sorted the company’s economic turnover was shown,
under different themes, validated through con- and the founder talked about where money
sistency between the different data sources. The needed to be saved. He encouraged the employ-
analysis process was continued until all essential ees to work with the quality of the products to
aspects of the empirical data were included in change a negative trend. The final version of
the final interpretation. the goals was typed out and handed to all

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employees during the next coffee break.
A respect but also a certain distance to the
founder of the company was expressed by the
RESULTS employees interviewed. They believed that a
prerequisite for the company’s organization of
Values and culture work was a leader who raised the awareness of
The founder of the company has consciously the employees’ own responsibilities for work
developed and refined the culture and the struc- performance.
ture of the organization since it was established
in the 1970s. He claims that ‘my business idea is
basically honesty’ and that power and control is Organizational structure
associated with fear and suspicion, and a sign of The company has a flat and decentralized
lacking confidence. He assumes that all individ- structure. It has no formal hierarchy, no
uals want to do something meaningful, take foremen and no time clocks. Instead, it is orga-
responsibility and develop in their work. He nized in self-managed teams. In these teams,
thinks that this is best promoted by freedom, the employees are expected to take initiative,
appreciation and participation. try new things, take responsibility, adapt and
The philosophy of the founder permeates co-operate. According to one of the employees,
both the structure and the culture of the organ- ‘it is a mental development, you are developing
ization. It is also reflected in the buildings of mentally, it is not only . . . machines, you are also
the company. A new factory building was con- developing as an individual. You always learn
structed in 2003. The major parts of this build- something new all the time . . . no limits are set,
ing are made of glass, meant to symbolize a you can decide yourself in what pace and all
pure flow of communication. The idea is that that. . .’.
the shaping of the building should promote the There is also an ambition to avoid pro-
participation of all employees and promote an fessional divisions in the company. For
open and honest communication. On the walls example, the employees take turns in managing
are hanging pictures from the company’s the reception and cleaning the workplaces.
history, such as the first machines constructed. According to the CEO, the practical work
The founder of the company is actively com- experiences of the employees are more import-
municating the values of the organizational ant than their formal education. Therefore, it is
culture to the employees. He is taking a central important for the company to have a work
role in the meetings with all the employees. In environment where the employees can learn,
his communication he is often using metaphors, develop and take responsibility. Employees who
such as ‘geese flying in a delta formation’, are unwilling to step outside their professional
related to the organization of the company. He limits and want to have a clear working division
spends a lot of time talking about the import- are not suitable for this company.
ance of the employees being alert and taking All the employees meet at 7.45 –8.00 every
responsibility, emphasizing that it is the respon- morning in smaller teams. The aim of the meet-
sibility of the employees to make the company ings is that the employees should share their
profitable and to find sustainable solutions. visions for the day, but also report what they
An observation was made when the founder have achieved the previous day and what they
of the company together with all the employees plan to achieve during the day. The teams are
Leadership, organization and health at work 131
formed according to functions, needs or emphasized, however, that the extensive possi-
common work tasks. The members of the teams bilities for personal development and responsi-
shift regularly to promote contacts between bility make them feel very well at work.
different employees. According to the inter- Several persons interviewed pointed out that
views, the morning meetings are a great help there is no competition between the employees.
for performing work tasks and finding ways to Instead, co-operation was described as a con-
collaborate with colleagues. Without these dition for the organization of work, and the
meetings, more managers would be needed. team work was regarded as both positive and
The work of the self-managed teams is sensible. One explanation for the good
goal-oriented. A structured schedule is used for co-operation was that there are no divisions
setting annual and quarterly goals of the where employees only mind their own work

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company, and the employees are involved in tasks, ‘everything is woven together, everyone is
this process. The employees are also setting dependent on each other, no matter what area
their own goals every week according to the they work in’. In all the interviews it was
schedule. The quarterly and annual goals were expressed that the good companionship and
described in the interviews as reminder of what support from colleagues strongly contribute to a
is expected by the individual, an eye-opener, feeling of well-being at work.
rather than financial goals or goals for All the persons interviewed described the fre-
production. quent communication in the company as some-
In addition to the morning meetings, there thing positive and an important condition for
are also common coffee breaks every day at 9 their work. The employees felt motivated by
AM and 2 PM, where all the employees are what they perceived as a good atmosphere in
expected to participate. These breaks are used the organization. They felt that their contri-
as information meetings. A bell rings in the butions were appreciated. According to the
building to call attention that the meetings are CEO, they try to have a straight and honest
taking place. A flipchart and an overhead pro- communication in the organization, where
jector are always present to be used at these everyone should be aware of the situation of
occasions. the company.
The employees explained in the interviews
how they over time had adapted to the organiz-
The individuals and the organization ational culture. They described how they had
Work is divided according to the ability and the learnt to express themselves according to the
motivation of the different employees. It was prevailing norms for communication at meet-
expressed, however, both in the interviews and ings and how to perform their work tasks within
in connection with the observations that it the self-managed teams. Those who have not
could be hard for some employees to balance been able to accomplish their tasks or conform
the extensive responsibility given to each indi- to the organization of the company had, over
vidual with the need to co-operate in teams. the years, resigned. Today the structure and
Therefore, it could be difficult for the employ- culture of the organization is clearly expressed
ees to find their roles. As one of them explained already during recruitment of new employees.
it, ‘you get nothing served on a silver spoon; no The recruitment is selective, favouring those
one tells you that this is what you should do. . .’. who are able to adapt to the organization.
The employees interviewed described that
they manage to perform their tasks by experi-
ence and by asking other employees. They said DISCUSSION
that they can feel burdened by new and exten-
sive tasks, but they are always able to manage This case study has described the leadership
these tasks somehow, which leads to an and organization, including the organizational
enhanced skill and task development. Two of culture, of a Swedish company in relation to the
them described that they occasionally felt bur- health of the employees. The founder of this
dened and worried in their spare time about company has developed and actively promoted
their work tasks, whereas others said that they an organizational culture, which is based on
don’t have a problem separating work from assumptions that all individuals want to do
their private life. All the employees interviewed something meaningful and take responsibility
132 A. Eriksson et al.
for their work. With this culture, the however, lead to difficulties for employees
organization has developed a decentralized with different perspectives. Employees in the
structure consisting of self-managed teams company can decide how to perform their work
where the employees have a high degree of tasks, but they do not express opinions against
control over their work situation. According to the dominating culture of the company during
the employees, there are extensive possibilities the observations and interviews. Making the
for personal development and responsibility, as employees feel responsibility for the goals
well as good companionship, which make them of the company is a way to create a strong
feel well at work. This is also supported by the loyalty to the company. The way the employees
low sickness rate of the company. are organizing themselves through regular
These results support the studies indicating group meetings can also be interpreted as a way

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that an increased personal control over the of creating a social peer pressure to make them
work situation is conducive to the well-being of work harder.
individuals (Sparks et al., 2001). Creating self- A literature review by Shain and Kramer
managed teams is one way of increasing the (Shain and Kramer, 2004) has shown that the
degree of control for the employees. However, organization and design of work needs to be
as Tata and Prasad (Tata and Prasad, 2004) targeted to promote health. Additionally, it
have pointed out, the success of self-managed would be important also to consider contextual
teams is context-dependent. A decentralization factors such as the technology and the environ-
of responsibility may be facilitated by a leader- ment of the organization and the professional
ship that actively promotes the organizational level of the employees (Mintzberg, 1993;
culture and the goals of the company. It also Mintzberg, 1999). This study indicates that the
requires a structure for the employees to plan form of leadership and organization of the
their work, including overall guidelines and company studied may be both effective and
channels for communication. Without the daily health promoting, but it may not suit all
meetings it would be hard for the employees employees and organizations. Employees who
in the company studied to develop their did not fit the culture and structure of this
co-operation. Furthermore, the employees need company have resigned and those who are still
constant information to enable them to work there have adapted to the existing organization.
independently. Good relations between the The conclusions of this study should be
employees are also critical for their co-operation drawn with caution because of the specific
in the performance of the work tasks. context of the company studied. Most of the
The organization of work in the company employees in the company are skilled workers
studied has many parallels to current manage- selected by the company for their will and
ment theories. Employees are encouraged to ability to cope with the particular organization
work independently and it is seen as an import- of work. Parallels to a healthy workers effect
ant task of leadership to create understanding can be drawn, i.e. that employees in general are
and support for work performance (Mintzberg, healthier compared with individuals without
1999). The founder of this company has many employment (Choi, 1991). The company
of the characteristics of a transformational lea- studied seems to suit those who are able to
dership, which is also very similar to the form manage the demands of the company and adapt
of leadership found in ‘excellent’ corporate cul- to the organizational culture. When extensive
tures (Peters and Waterman, 1982). The ques- responsibilities are delegated to the employees
tion is, however, if these characteristics of the in an organization, they can be handled only if
company really are meant to be health promot- necessary skills exist and if the employees
ing or just a way to socially control employees experience success in accomplishing their tasks
to work harder to fulfil the goals of the (Yukl, 2006).
company. There is clearly a need for more research
Important ethical aspects of the organization, about the impact of organization and leadership
leadership and culture of the company studied on the health of employees. Comparative
can be raised in this connection (Bate, 1994). studies would give a more general picture of the
The founder has a central role in the studied health-promoting mechanisms associated with
company, strongly promoting his own ideas on different forms of organization and leadership.
organizational culture and structure. This may, Aspects of organizational culture are not always
Leadership, organization and health at work 133
as explicit as in this study, and should be Market Manager (2004) MM-Class – A valuation of a
explored further in continued research on company’s growth, profitability, and capital structure.
http://www.mmp.se (last accessed 1 February 2004).
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research should also explore what different H. (1999) The impact of learning opportunities and
employees consider as health promoting for decision authority on occupational health. Work and
them, and how this fits with management ideas Stress, 13, 20–31.
Mintzberg, H. (1993) Structure in Fives: Designing
and performance. Effective Organizations. Prentice Hall, Englewood
Cliffs, NJ.
Mintzberg, H. (1999) Mintzberg on managing pro-
FUNDING fessionals. Human Resource Management International
Digest, 15– 15.

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