=e A Revision Srey Complete the sentences ith expressions from the box. value for money luxurious timeless well-made topofthe range durable inexpensive cool reliable stylish fashionable sexy A product that 2 does not Wear OUE IS srs « 2 is attractive and has style is. 3 ischeapis F 4 does not break down is... 5 remains beautiful and does not become old-fashioned is 6 is modern and desirable is a word used especially by young people. 7 is attractive in an exciting, glamorous ways... 8 gives you a lot of features and is good quality in relation to its price offers {9 is manufactured well and assembled to a high standard is . 40 is the best model in a range, or in relation ta campetitors' product ranges, is 41 is popular for a short period of time is : 42 is very expensive, comfortable and beautiful s Breer and present exis ‘The director of a supermarket chain is talking. Complete what he says, using ‘the present simple or present continuous form of the verbs in brackets. We usually . we . customers... (open) about ten new stores every year, but this year (only build) five. This summer the weather is terrible and > {not bv) alot of summer clothes. Normally we - « (Gell) alot of shorts, T-shirts and so on when the weather is hot Usually | > (g0 to see) one of our stores every week. But this is a difficult period and currently |. © (vist) three stores a week. It's not every day that we... ? (get) the chance to buy a chain of stores abroad, but currently we... ® (aegotiate) to acquire a French chalN. | evn? (not lke) golf but, because of the French negotiations, | ** (play) 2 lot of golf at the moment. The real decisions are made on the golf course! | ® (read) a lot of books about leaders from history. At the moment, | * (enjoy) a very good book about Napoleon. 62)Unit A Revision NZEEITIEIY Complete the text with the correct British English alternatives. My last overseas business trip was a pleasure from start to finish. | got to the aitport in record time ~ there was no traffic on the “The car 2 was almost empty, and | parked very easily. | had af vnesnses? - class ticket, but they upgraded it to first class! My + was quite big and heavy, but they didn't make me check it in. When we arrived the .. : that 7 immediately. The bus dropped me station was closed and there were no taxis, but | saw from the there was a bus leaving forthe right in front of my hotel. | checked in and took the express Sto my room on the 3oth floor. What-a view! 4.) freeway b) motorway O waterway d) runway 28) pound b) pool ©) park # port Badeconomy —_B) econamic economist 4) economics 4a)handbag —b) handluggage —_).carry‘nuggage d) carry-on luggage 5a) subway b) underpass underground) underway 6a)schedule _b) timetable simeplan @) timesheet 7adcitycentre —b) downtown area ¢)hometown _—_d) city focus Ba)elevator —_b) rises upper aint WEBB ¥0v orzanisea tne conterence atthe Moder Hotel for your conference butt did not go well, for the reasons given below. Write a letter (350 to 200 words) to the manager of the hotel complaining about the problems you had and asking for a discount on the bill. Suggest a figure for this discount. ‘+ Restaurant ~ slow service (give an example) * Conference facilities - equipment out of order (give a percentage) ‘+ Swimming pool - closed some days (give the number of the days) * Satellite TV - only French-language channels available * Disabled facilities ~ some facilities not accessible (one of your delegates was in a wheetchait) * Smoking many guests (not your delegates) smoked in non-smoking areas Rerercua ‘Match each noun in column to two of the nouns in column 2 to make word partnerships. 4. business a) leaders ) park work 2 management | a) game b) car level 3 sales a) top dyteam Otarget 4 labour a)relations _b) intensive «) manager 5 company a) car b) crown culture 6 trade a) union b) talks boss 7 consumer a people b) power ©) products. 8 research a) firm byproducts) results 9 Information a) fiow b)computer cage 410 computer a) crash b) screen fingerboard(usitarevision WRB tox stne case study on pages 28 and 291m the end uric Bank chose Resource PLC. A year later, a manager at Auric Bank writes a letter to them. In most ofthe {ines 110 5 there is one extra word that does not ft. One or two of thetines, however, are correct. Ifa line is correct, put a tick In the space next to that line, IFthere is an extra word in the line, write that word in the space. Trevor Samuels Resource PC ‘700 New Church Street 8001 Cape Town South Attica 27 July 201. Dear Mr Samuels 1'm writing to congratulate you on the service you have done provided inthe last year ‘Our survey shows hat customers ate more satisfies than before. yopercent ofthem say that * yur agents answer on the phone promptly and have all the information that they need to deal» ‘with of their calls effcienty. 92 percent say that your agents are polite and friendly and easy * to.understand, Please to see the enclosed report for more of the survey findings ~ all very positive! >... Looking forward to continuing cooperation between our two organisations! Yours sincerely Leda Lombard Lella Lombard WBE Yo company chose one o the other organisations on page 29. yt late, the contract with them is not going well. Write a letter (80 to 300 words) to the organisation, ending the contract and giving the reasons for this, er era) Complete the text with the past simple or present perfect forms of the verbs ecu act in brackets, This year the Lamda agency wernnnnne (have) catastrophic results. The past sixmanths especially (oe) the warst petiod inits histary. the founder, John Lamda, > (open) the agency's fist office in 1968 in Madison Avenue with his brother Mark. John... “ (deal) with the clients and Mark wenn ® (Work) on the creative side. The number of employees ® (increase) to 5,000 ten years ago, working in 25 offices worldwide. John Lamés takes up the story: “One day Mark and | (have) a big, argument about a client and he * (leave) the agency, He wenrnenn? (ake) a iot of clients with him. We .unanue (Rot speak) to each other since.” The Lamda agency ...m-nne* (G0) downiill ever since. Employee numbers » (fall) to around 50 today. Over the last ten years, john (close) all the offices except the one in New York. As John Lamde freely admitted when | spoke to him yesterday: 'Mark’s new agency (Go) very well over the last ten years. He ener (TUM) some brilliant campaigns. He's doing 0 Well. | .s.nmone (Fegret) OUT argument ever since that terrible day ten years ago!" 64)CIT 4 The company has created eight ‘service regions’ tode- 2 Train services have been up 3 OF8 million unemployed adults, 5 million lack the basic skills to be re- 4 Smith Software is having to down- _Unit A Revision ‘Match the two parts of these sentences. a) graded with the installation of new electrical E systems on tracks and stations. b) launched, but they still didn't sell. ©) centralise management and improve customer services. 4) locating from Washington DC to Chicago. 5 The technology division will also become a €) trained for ri-tech jobs, separate business and Is re 6 The European Union is trying to de- 7 The products were redesigned and re- biased 4) size, and will cut programming and sales jobs worldwide by about 13 percent. 8) regulate the European airline market, but a lot of uncompetitive airlines remain. RRR ‘Complete the description with expressions from the box. recession share price debt — stock market_—_invest ment forecast bankruptcy dividend revenues It has been a disappointing year for Smithson, and our: “forthe next, six months is that things will get even worse. In the UK, Smithson made a loss of £50 million on * of £1 billion anid because of a continuing. in the Asian economy and slow economic growth in Europe, profits from abroad, where Smithson has most ofits activities, have also continued to fall Reflecting ths performance, which was much worse than expected, the .. fell 30 percent to 16.1 p on the London ... S yesterday. OF course, there isno question of a. “this year, and shareholders are becoming increasingly angry. Smithson plans to reduce its 7in plant and equipment over the coming two years as part of its effort to return to profitability. In any case, Smithson would be "nable to borrow more in order to invest: the company has increased fis by 90 percent over the last three years, and may soon be unable io make repayments ~ the lenders are becoming very nervous. If things go on as they are, there is 2 real risk that Smithson will face * before long. suo) Complete the graph using the information on page 66. 9° & cal “of 9 8 7 6 5 8 5 23 0 30 | : e cm[unit A Revision Ten years ago, Smithson made a profit of £10 million. its products were in great demand and, over the next three years, its profits rose to £35 million. Profits then levelled off for two years, remaining at the sarne level. There was a slight drop in the following year to £33 million, before profits started rocketing . again. They tripled to reach £:00 million two years ago. It was then that ‘Smithson’ troubles started. Profits plummeted to only £7 million last year, and this year Smithson made its first ever loss, of £30 million, compte nee | ver J foun | 2 exhibit exhibition, exhibitor te | 3 persuade | | eee | publicity | run | 8 sponsor | : ] 9 target feete 2s eae e | PRM sek ce case suey on pag 5 Feces gt the contac forthe campaign for sports cars. This e-mail is from the Marketing Manager at the client ‘company to the Campaign Director at the agency. ‘mn most of the lines 2 0 5 there is one extra word that does not fit. One or two of the lines, however, are correct. fa line is correct, puta tick in the space next to that line. If there is an extra word in the line, write that word in the space. Anne, || Aquick message to say that our campaign has started very well. The idee of puting ads into | business magazines road by a men in thelr 509 was excell Alot of our customers are. * | nostalgic tor 26: models ofthe forty years ago, and now they have the money to buy one! We Now need to look more cisely at the potential market among younger men. This's some one af any points we should discuss at our fist review meeting a nex! week, | think . Regards [Aaversng compan] Dater[ oa2. 2010+) | omy | 66.Unit Revision PRM also got the contracts forthe perfume an the restaurant chain, Write an e-mail (90 to 100 words) fram the marketing manager at ONE of these two companies to Anne Fontaine, discussing the initial results of the campaign (good or bad), giving reasons for this success or failure. Look at this advice for businesspeople about moving from the UK to another country. Choose the correct alternative from the brackets. 1 Visitors (must / don’t have to) register with the police within one week of arriving. Anyone who does not can be fined $1,000. 2 Itis very difficult to find somewhere to live. You will probabiy (must { have to) live in a hotel for the first few weeks while you find somewhere. 3 UK citizens (rmustn’t { don’t have to) register at the British Consulate but doing so will help the consul to assist you if you get into trouble. 4 You (Shouldn't / must) carry your passport with you at all times. The police catty ovt frequent spot checks. 55 Visitors and residents (don’t have to / mustn’d) go near military installations, especially when carrying a camera. You (mustn't / should) photograph military aircraft or warships. 6 You (must / don’t have to) be very carefull when driving, The roads are extremely dangerous. 7 Street crime is very rare, but you (should / shouldn't) be aware at all times of what is going on around you. 8 You (should / shouldn't) learn some common expressions in the local language. Very few people outside the capital speak English. Carte Mee Acs Tne ene en ttars Marketing Manager for a consumer goods company. A colleague in your home country is going to join you to work with you in the same country. Write an e-mail (about 250 words) to them to give advice about the cultural dos and taboos in the areas of: timing Ere eeeCiiecy re cieeurs trees] «greetings and polite conversation * business cards ‘* smoking «gifts entertaining at home and out