GRS

Answer the following questions!!!

1. What are the job descriptions as a Room boy/ maid in hotel? Give 3 points!
2. Mention 3 kinds of Room amenities, and 3 kinds of Room stationaries!
3. Mention the types of Hotel Rooms! Give 5 points!
4. Can you describe 3 type of Room status
5. How many techniques and procedures to clean the guest room do you know?
6. How do you check the bedbugs & infestation in the guest room?
7. How do you store the Trolley after using?
8. And how do you store the PPE?
9. What is aim for stateroom introduction?
10. If you are a Room boy, what do you do if you find the guest item left in the Room?
11. How many months will the Hotel keep the valuable items like: Jewelry, camera, money,
ect in Lost & Found Department?
12. What is order taker?
13. Mention the main duties as a Order Taker!
14. Can you mention extra services with non charges provided by HK?
15. What expression/reveal do you use when giving advice to the gust?

GOOD LUCK
 EFH

Answer the following questions bellow!

1. How do you greet and offer a help to the guest? Give 3 reveals!
2. Mention 3 reveal about asking for repetition!
3. How do you give a response for guest’s question when we are receiving a call? Give 5
points!
4. Can you give a reveal for ending a call? 1 each for formal & informal!
5. What is complaint from customer?
6. Why does the guest complain?
7. How do you handle the complaint from customers?
8. Give the reveals about apologizing to the guest when handling complaint! Give 2 points!
9. Can you give 5 kinds of complaints in HK?
10. How do you get a feedback from customers?

Make the sentence for following words!

11. Filthy
12. Sticky
13. Reduce
Complete the following conversation bellow!
Housekeeper : good morning,…..(14)…..?
Guest : Yes, I need more Towels.
Housekeeper : Bath towel? Do you want 2?
Guest : Yes, that is fine.
Housekeeper : Here you are.
Guest : Thank you!
Housekeeper :……..(15)……..?
Guest : No that’s great.
Housekeeper : Please let me know if there is anything else you need. Have a good afternoon.
 GOOD LUCK

LAS

Answer the following questions!

1. How many sections are there in Laundry? Give 5 points!
2. Can you describe 3 points about the damages in the Laundry item!
3. In Laundry process we always use detergent for washing process. There are 4 types of
Detergent, what are they?
4. Sometimes in Laundry process we will find the heavy soil articles even stain in which
can not remove in washing process only, we need spotting chemical as well. Can you
Give 5 types of spotting chemicals as you know in Laundry?
5. Can you describe 3 main machines in the Laundry
6. What is function of flat roll ironer?
7. There are 2 types of washing in the Laundry, What are they?
8. How do you store the linens?
9. What are main duties of valet in Laundry service? Give 2 points!
10. When we are receiving the laundry from the guest, we have to make sure that we have
checked some points as a procedure to avoid from mistake, what are they?

Fill the blanks bellow with correct answers!

11. Susie-Q is used for…..
12. …….. is a kind of F&B linens
13. ……...is one of detergent usually used for dry cleaning
14. ……...is used for measuring the PH of water
15. The articles like……. Must be hanged on the hanger, never folded, unless there is special
request from guest.

GOOD LUCK