Dell Storage SC – How to send Support Assist and enable Secure Console

Summary

This article provides information about how to send SupportAssist (older versions called Phone Home)
logs, and how to enable and restart the Secure Console to provide remote access for technical support
Dell EMC to run the advanced troubleshooting.
In order for the Dell SupportAssist features and Secure Console to communicate, some ports needs to be
open in firewall, described in the document: CSTA - Network requirements to enable Dell
SupportAssist and Secure Console with Storage Center, available on customer portal:
https://customer.compellent.com (login is required).

Table of Contents

1. Open the tool Dell Storage Manager or Enterprise Manager directly on Storage Center or Data
Collector
2. Upload Support Assist logs
3. Secure Console

Steps

1 - Open the tool Dell Storage Manager or Enterprise Manager directly on Storage
Center or Data Collector:
2 - Upload Support Assist logs

 Select Summary and click on Send Support Assist Data Now:

 Do not select any additional optional and click OK:

 The logs will be sent to Compellent servers in background operation. The next screen can be
closed (the process will still run in the background).
3 - Secure Console:

 Restart the Secure Console to allow Dell EMC technical support run remote commands for
advanced troubleshooting. Select Summary and then click Enable Secure Console Access.
  Click on Restart Service:

If needed, select Enable Secure Console Access, apply the configurations and click on Restart
Service, shown in the image above. After finishing, contact your Dell EMC support analyst.