[STATE OF CALIFORNIA PUBLIC UTILITIES COMMIESION ‘March 23, 2020 Via E-Mail Fossil Fenikle Asst. VP Regulatory Affairs AjaT Betly Sanders of Regulatory Affairs Charter Spectrum John A. Gutierrez Sr. Dir. Government Affairs Comcast Floyd Jasinski Government A\fairs Manager Consolidated Communications, Inc. Mark Dinunzio Dir. Regulatory Affairs ‘Cox Communications Charlie Born Dir. Gov. & Extemal Alfoirs Frontier Communicatons Corporation AlBaumgomer Controller Sierra Telephone Company Gavin Newsom. Governor Dane Jasper, CEO) Sonic Telecom Stephen Kukta Dir. & St. Counsel State Govt. Affairs Sprint Robert Hoch Sr. Counsel Government Affairs Suddeniink Communications/Altice USA Susan Lipper Dir. State Govremment Affairs T-Mobile Stephanie Cassioppi Dir. Legislative & Regulatory Affairs US. Cellular Rex Knowles Dir. External Affairs Verizon Joseph Kahl Sr Director of Regulatory Wave Broadband SUBJECT: Provider Activlies to Support Customers Affected by the COVID-19 State of Emergency TO: The five largest wireless providers and the top ten largest internet Services Providers {ISPs} in Calfornio—(write to you in ight of the national mobifzation and states of emergency prompted by the spread of COVID-19." Its the California Public Utilties| ‘Commission's (CPUC) goal and purpose fo help keep Californians safe ond well informed. Fist, lask you to consider temporaiily suspending data caps and data overage ‘charges if you have not already done so. Second, | am requesting information ‘on your customer commilmenis and other actions you have taken to support your customers. Third, | would Ike ic arrange a regular conference call so we may establish a clear line of communication to update each other on our efforts cand resolve issues as they arise. Elimination of data caps and overage charges This pandemic has brought to light Gnd exacerbated the digital divide in many communities. To minimize the disruption caused by limited access fo the Internet or the need to use mobile rather than fixed broadband, | call on all of you to temporailly suspend data caps and drop data overage charges on your broadband plans for a period of time. Information on commitments Many of you have already shared Information regarding the commitments you have mace fo your customers. Thank you for doing 30. We are working to moke this Information pubiicly available in one location here: weww.cous.ca.gov/covid. Ifyou haven't akeady done so, please email to Michael Minkus (E-mail Included below) the following information as quickiy as possible, but no later than close of business Tuesday, March 24, 2020, Pleose provide the folowing information: = Linkto your COVID-19 webpagels}. = What is your commitment fo waive disconnection and fees for nonpayment? For what period of ime will these commitments be effectiver "On March 4, 2020, Governor Newsom declared a State of Emergency in California related to COVID-19. On March 12, 2020, Gavemor Newsom issued a new Executive Order! recognizing thal individuals exposed to COVID-19 may be tunable fo report fo work due to ilness or quarantines, and otdeting numerous measures including social distancing, On March 17. CPUC Execulive Director sent ¢ letter fo communications companies asking them to insitute the protections adopted In the CPUC's disaster relief proceeding.+ What is your commitment to waive data caps or increase date allowances and download speeds? For what period of ime will these commitments be effective? ‘+ For mobile companies, do you permit tethering with other devices for all plans? + Please provide information on affordable offerings: ‘© Do you have an affordable offer or program? © What are the eliaibifty requirements? © Is the plan avaliable throughout your service tentitory@ If not, in what geographic areas is the plan avalable? © How have you increased advertising of your affordable offerings ‘and are they readily accessible on your website? © Do you offer Lifeline throughout your service tenttory for voice and broadband as appicabie? © Please provide any additional information on free or reduced cost service offers and the period of time they will be available. © Please provide a link to your affordable plan signup webpage. + Please identify efforts undertaken fo collaborate with and meet the needs of K-12 and college siudents. + Please identify any other efforts you have undertaken to collaborate with other state agencies, 10 adaress broadband needs, and address the needs of those experiencing financial hardships. Regular calls on updates and responses ‘Communications Division Direclor Robert Osborn will be scheduling @ 20-minute call evary other week on Wednescays at 10:00 AM to hear from you about any customer-affecting or operational issues related fo the COVID-19 pandemic. | realize your ime is important, so the agenda will be an update from the CPUC ‘on the state's efforts and an opportunity hear from you on any issues your companies are experiencing. If, alter the call, you prefer lo submit your updates individually, please send them to Michael Minkus. Until then, please provide Michael Minkus with the name and contact information for the person who wil be atending this call for your company.Thank you for all you re doing for Californians at this difficult time. | wish the best for you and your lames and look forward to our continuing dialogue. Contact information for Communications Division Director Rober! Osbom and his Policy Advisor Michael Minkus is below. Sincerely. nice stoi Executive Director Califomia Public Ulilties Commission Contacts Rober!.Osbon@cpuc.ca.c0v Michael, Minkus@cpuc.ca.gov CC: President Marytel Batjer, CPUC ‘Commissioner Martha Guzman Aceves, CPUC ‘Commissioner Liane Randolph, CPUC Commissioner Cifford Rechischaffen, CPUC ‘Commissioner Genevieve Shiroma, CPUC. ‘Maryam Ebke, Deputy Executive Director, CPUC Lucian Filler, Deputy Executive Director, CPUC Edward Randolph, Depuly Executive Director, CPUC Robert Osborn, Commnications Division Director, CPUC Hazel Miranda, Office of Government Affairs Director, CPUC