‘The views expressed in this Study Manual are those of the authors and do not necessarily represent the views of either the organisation to which they belong or The Institute of Chartered Accountants of India. The Institute of Chartered Accountants of India, as a matter of policy, disclaims its responsibility for any views expressed by its employees. This Study Manual is strictly for private circulation only. ©The Institute of Chartered Accountants of India Edition Edition July, 2017 Reprint March, 2020 Department/Committee Board of Studies Website www.icai.org E-mail : bosnoida@icai.in ISBN 978-81-8441-884-2 Sale Price : F150/- Published by + The Publication Directorate on behalf of The Institute of Chartered Accountants of India, "ICAI Bhawan; Post Box No. 7100, Indraprastha Marg, New Delhi- 110 002 (India) Printed by Sahitya Bhawan Publications, Hospital Road, Agra - 282 003 March | 2020 | P2666 (Reprint)an Organisations are undergoing unparalleled and radical change. From the speed of decision making, to technological and global competitive pressures, to mergers and acquisitions, to the need to rethink business processes and alliances — organisations are constantly faced with shifting demands. Creativity and innovation are the most important elements required by the corporate houses. Regardless of the size and purpose of the. organisation and the technology involved, human resource is the biggest element facing immense challenges. The outside world is full of challenges. To cope up with the challenges, existing and ahead, The Institute of Chartered Accountants of India has develofed the Integrated Course on Information Technology & Soft Skills ICITSS (Orientation Course) for students pursuing Chartered Accountancy Course which deals in shaping Chartered Accountants as complete Business Managers with an all-round personality. The Course is designed with an idea that at the end of this course, each and every student is well equipped with what management is, its functions, different management styles and understands the roles of managers at different levels. The Orientation Course aims to impart training to translate the challenges into rewarding opportunites. This book has been thoroughly prepared in terms to make CAs complete Business Managers with an all-round personality encompassing Managerial Skills, Soft Skills, Time Management Skills and Interpersonal & Negotiation Skills. ‘The book has been divided into a 15 days programme. Each day is further divided into various sessions. Kindly refer the Detailed Lesson Plan for more information. Day-1 & 2 focus on three aspects. The first aspect deals with a brief history of the ICAI, its organisational structure, roles and responsibilities, information about Board of Studies. The second aspect concentrates on the Academic and Technical Guidance which covers the relevance of articled training and its rules & regulations. The third aspect draws attention to the General Management aspect. Day-3 & 4 highlight on developing the personal traits of an individual. Personal traits include attitude and values, motivation, time management, self analysis, planning, prioritizing, goal setting, accountability, critical and independent thinking. Day-5 & 6 emphasize on Business Communication which covers effective communication, listening skills, conversational skills, interpersonal skills, writing skills and articulation skills. Attention has also been paid on reading & comprehension skills, book review, data analysis etc. Presentation is one of the first managerial skills which every manager should acquire. In today's fast growing and complex environment, one needs to heve effective presentation skills. Day-7 & 8 deal with presentation skills which include making PowerPoint presentations and public speaking skills. Negotiation is something that we do all the time and it is not only used for business purposes. It is done in our day to day dealings also. To enhance this skill, Day-9 focuses on questioning skills, group discussion, team work, relationship management and managing ambiguity. Day-10 stresses on Office Procedures which covers various aspects which are fundamental on the professional front. Special attention has been given to office organisation, office etiquettes and grooming the personality of an individual by focusing on good personal habits & manners, dress code, attire, etiquettes etc. Today is the era of globalization and in this fast growing economy and cut throat competition, it is very important to understand the environment in which the business has to grow and operate. The internal and external factors have a direct and indirect impact on the business. An individual needs to understand the ‘complexities of the business and its environment to succeed in today’s world. Day-11 deals with BusinessEnvironment where insight is given on Indian & Global business environment. The session further highlights the significance of varied sectors such as banking, financial and manufacturing which have a direct impact on running the business unit successfully. The topic also covers a part of the corporate and commercial laws. Day-12 focuses on generating datalinformation using technology and comparison between inter and intra firm. Day-13 consists of extempore by all the students on their experiences and knowledge gained in the course. Day-14 & 15 are the practical sessions covering seminars on recent topics, submission of project report and evaluation of writing skills. Diagrams have been incorporated to make he content easier to understand. Point wise explanation is given for making the concepts clearer. At the end, each chapter contains key points and suggested readings. Besides this, assessment tests have been given at the end of the manual which will help the students in assessing themselves. Participants are requested to make the sessions interactive by taking keen interest during the course of the training so that maximum benefits can be reaped out of it. We wish all the participants Happy Reading!