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Business Communication in The Digital Age
Business Communication in The Digital Age
Business Communication in
the Digital Age
Essentials of
Business
Communication 9e
Your ticket
to work...
© 2013 Cengage Learning ● All Rights Reserved
OR
Chapter 1, Slide 3
Good Communication Skills Needed
▪ Job placement
▪ Job performance
▪ Career advancement
© 2013 Cengage Learning ● All Rights Reserved
▪ Success in a
challenging world
of work
What Do Employers Want?
▪ Communication Skills
Verbal and non-verbal skills that allows information and ideas to
be transmitted from one entity to another.
▪ Professionalism
© 2013 Cengage Learning ● All Rights Reserved
“Am I making myself clear?” and, “Is there anything you don’t
understand?”
▪ Receivers can improve the process by paraphrasing the
sender’s message, “Let me try to explain that in my own
words,” or, “My understanding of your comment is. . . .”
The Communication Process
• Verbally or nonverbally
How may the sender
• By speaking, writing,
encode a message?
gesturing
© 2013 Cengage Learning ● All Rights Reserved
Chapter 1, Slide 14
The Communication Process
Chapter 1, Slide 15
Why Good Listening Skills Count
Chapter 1, Slide 16
Why Good Listening Skills Count
percent efficiency.
Chapter 1, Slide 17
Building Powerful Listening Skills
Chapter 1, Slide 18
Building Powerful Listening Skills
▪ Provide feedback.
Chapter 1, Slide 19
Nonverbal Communication
Chapter 1, Slide 20
Nonverbal Communication
▪ Nonverbal communication refers to messages that are
conveyed through something other than words—for example,
tone of voice, facial expressions, gestures, body language, or
© 2013 Cengage Learning ● All Rights Reserved
other behavior.
Chapter 1, Slide 26
Building Strong Nonverbal Skills
Chapter 1, Slide 27
Building Strong Nonverbal Skills
Chapter 1, Slide 28
Oral Communication Techniques
comprehension.
▪ Check frequently for comprehension.
▪ Avoid waiting until you finish to request feedback.
▪ Make one point at a time, pause to check for
comprehension.
▪ Don’t move to B until A has been grasped.
Chapter 1, Slide 30
Oral Communication Techniques
▪ Accept blame.
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▪ Jargons
Chapter 1, Slide 32
Written Communication Techniques
Chapter 1, Slide 33
Communicating Do’s and Don’ts
GROUPTHINK.
Chapter 1, Slide 35
THANK YOU!
Essentials of
Business
Communication 9e