ѹтту

+1%&0-/1,#1%"1"01Ѹ6,2҃))%"/14,!&##"/"+1"51/ 10ѷ+" %

"51/ 1Ѹ%")1%-/,#"00&,+)&01)(&+$1,-1&"+1ѷ

,/.2"01&,+0т1,ухѸ ,*-)"1"1%"+,1"04&1%&+#,/*1&,+6,2%"/
&+1%"/" ,/!&+$ѷ

51/ 1тѹ2"01&,+0т1,ту

,2%"/#,2+!1&,+!, 1,/1)(&+$1,/" "+1)6!*&11"!-1&"+1

))"!,6&))"/ѷ ,/.2"01&,+0т1,туѸ ,*-)"1"1%"+,1"04&1%
4,/!,/0%,/1-%/0"ѷ

*" ,6&))"/

"0,+0#,/!*&00&,+ 0%,/1+"00,#/"1%

ҏ !&##& 2)164)(&+$ҙтҚ Ѹ,#1"+" ,*"00%,/1,#/"1%

ҏ /"1%)"00+"00%0&+ /"0"!

,2$%&+$+!4%""7&+$

ҏ 0,2+!0)&("҂ҙуҚ ҃+!%0+҃1&*-/,3"!
ҏ 4,/0"4%"+ҙфҚ Ѹ-/"3"+1&+$0)""-
ҏ ,2$%&+$2--%)"$*Ѹ!"0 /&"!0ҙхҚ &+ ,),2/
 ҏ -%)"$*%0$/!2))6!/("+"!,3"/1%"4""(

02##"/&+$%,1+! ,)!0-"))0Ѹ#"")0ҙцҚ

"!& )%&01,/6 !&$+,0"!4&1%ҙчҚ )016"/

40ҙшҚ Ѹ01,--"!0&56"/0$,
, 0&,+))602##"/0#/,*$,21ҙ1/"1"!4&1%ҙщҚ Қ
/1%/&1&0), 1"!&+ҙъҚ

"!& 1&,+ 20&+$ҙтсҚ *,/"#/".2"+1)6

1("0011&+#,/ҙттҚ
, 0&,+))620"0-/ "1*,)#,//1%/&1&0
ҙтуҚ  20"0+))"/$& /" 1&,+
тфух

51/ 1уѹ2"01&,+0тф1,ух

,2%"/+,-1,*"1/&011)(&+$1,-1&"+1 ))"!/0%*/&+ѷ
,/.2"01&,+0тф1,ухѸ ,*-)"1"1%"+,1"04&1%4,/!,/0%,/1
-%/0"ѷ

1&"+1 /0%*/&+

"0 /&-1&,+,#&+&1&) -&+&+"6"Ѹ#")1)&("0,*"1%&+$40ҙтфҚ

06*-1,*0 +,1& "!%"! %"
"6"40҂ҙтхҚ ҃-/,#20")6ҙ ,*-/"01, %,--&+$
 ,+&,+0Қ
/,,**1"+,1& "!1%1"6"40ҙтцҚ Ѹ1,,(1,
-&+400"3"/"Ѹ2+)"1,ҙтчҚ

+&1&)
1/"1*"+1 2+)"1,&!"+1&#6 20"Ѹ-"/#,/*"!ҙтшҚ 1"01

02$$"01"!-,00&&)&16,#ҙтщҚ

-1,*"1/&011/"1*"+1 $&3"+ҙтъҚ #,/-&+Ҍ/")&"#

"6""5*0%,4"!ҙусҚ

1%,*"1/"1*"+1 !3&0"!1,3,&!4"/&+$ ,+1 10

-/"0 /&"!ѹ

ҏ ҙутҚ Ҍ20&+$14& "!&)6

ҏ +!ҙууҚ )"00,#1"+Ѹ#&+!0--)& 1&,+૩Ҍ
2+-)"0+1

)0,1(&+$ҙуфҚ #,/-&+/")&"#

2//"+1 ,+!&1&,+ ,+!&1&,+%0&*-/,3"!

-&+ 20"!6ҙухҚ
ѹуцфс

+1%&0-/1,#1%"1"01Ѹ6,2҃))%"/0&5!&##"/"+1"51/ 10ѷ+" %"51/ 1Ѹ

6,2҃))%"/-",-)"1)(&+$&+!&##"/"+1%")1% /"0"11&+$ѷ

,/.2"01&,+0уц1,фсѸ %,,0"1%"+04"/ҙѸ,/Қ4%& %#&10"01

 ,/!&+$1,4%16,2%"/ѷ

 <RXKHDUWZRGRFWRUVGLVFXVVWKHWUDQVIHURIFDUHIRUDSDWLHQW
 7KHSDWLHQWߞV&85%VFRUHPHDQVWKDWKHZLOO

$ EHWUDQVIHUUHGIURPWKH(PHUJHQF\'HSDUWPHQW
% UHFHLYHDGGLWLRQDOPHGLFDWLRQDQGWUHDWPHQW
& EHWUHDWHGDVDQRXWSDWLHQW

 <RXKHDUDVSHHFKSDWKRORJLVWWDONLQJWRWKHZLIHRIDSDWLHQWZKRKDV
UHFHQWO\VXIIHUHGDVWURNH
 :KDWGRHVVKHZDQWWRNQRZDERXWKHUKXVEDQGߞVFRQGLWLRQ"

$ KRZORQJLWZLOOWDNHKLPWRPDNHDIXOOUHFRYHU\
% ZKHWKHUKLVFRPPXQLFDWLRQLVVXHVZLOOLPSURYH
& ZKDWVKHFDQGRWRVSHHGWKHKHDOLQJSURFHVV

 <RXKHDUDWUDLQHHGRFWRUDVNLQJDVHQLRUFROOHDJXHDERXWFKHVWWXEHV
 :KDWLVWKHVHQLRUFROOHDJXHGRLQJ"

$ H[SODLQLQJKRZWRXVHWKHPFRUUHFWO\
% UHFRPPHQGLQJDQDOWHUQDWLYHWRWKHP
& GHPRQVWUDWLQJZKDWFDQJRZURQJZLWKWKHP

 <RXKHDUDSKDUPDFLVWWDONLQJWRDFXVWRPHUDERXWSDLQUHOLHI
 :KDWKDVWKHFXVWRPHUEHHQPLVLQIRUPHGDERXW"

$ WKHVWRFNRIPHGLFDWLRQLQWKHSKDUPDF\
% WKHXVHIXOQHVVRIDW\SHRISDLQUHOLHI
& WKHDYDLODELOLW\RIDPHGLFLQH

 <RXKHDUDWUDLQHHQXUVHUHFHLYLQJIHHGEDFNIURPKLVWXWRU
 :KDWGRHVVKHH[SODLQ"

$ OLVWHQLQJWRDSDWLHQWߞVFRQFHUQVLVHVVHQWLDO
% KRZWREHFRPHPRUHVHOIDVVXUHGZKHQLQWHUDFWLQJZLWK
SDWLHQWV
& WKHLPSRUWDQFHRISURYLGLQJDGHTXDWHHPRWLRQDOVXSSRUWWR
SDWLHQWV

 <RXKHDUWZRGRFWRUVSODQQLQJWKHLUSDWLHQWFDUHVFKHGXOH
 :KDWLVWKHLUSULRULW\"

$ LGHQWLI\LQJWKHSDWLHQWVDWJUHDWHVWULVN
% GHDOLQJZLWKSDWLHQWVZKRQHHGWHVWVDUUDQJLQJ
& HQVXULQJWKDWDOOSDWLHQWVKDYHNH\GRFXPHQWDWLRQ
ѹфтфч

+1%&0-/1,#1%"1"01Ѹ6,2҃))%"/14,!&##"/"+1"51/ 10ѷ+" %

"51/ 1Ѹ6,2҃))%"/%")1%-/,#"00&,+)01)(&+$,210-" 10,#1%"&/
4,/(ѷ

,/.2"01&,+0фт1,хуѸ %,,0"1%"+04"/ҙѸ,/Қ4%& %#&10"01

 ,/!&+$1,4%16,2%"/ѷ

51/ 1тѹ2"01&,+0фт1,фч

,2%"/+&+1"/3&"44&1%/11%"4" %Ѹ4%,҃01)(&+$,21
*"+&+$&1&0 20"!6"&00"/&*"+&+$&1&!"0ѷ

 'U/HDFKVD\VWKDWGXULQJWKHRQVHWRIPHQLQJLWLVPDQ\SDWLHQWV

$ GRQRWUHDOLVHWKH\DUHXQZHOO
% PLVWDNHWKHLOOQHVVIRUVRPHWKLQJHOVH
& H[SHULHQFHOLIHWKUHDWHQLQJV\PSWRPV

 'U/HDFKVD\VWKDWPHQLQJLWLVLVFRPPRQLQFROOHJHVWXGHQWVEHFDXVHRI
WKHLU
$ SRRUK\JLHQHKDELWV
% SUR[LPLW\WRQHZSHRSOH
& ZHDNHQHGLPPXQHV\VWHPV

 :K\GRHV'U/HDFKVD\WKHSDWLHQWGLGQߞWVHHNWUHDWPHQWVRRQHU"

$ +HZDVXQVXUHRIZKDWWRGR
% +HGLGQߞWWKLQNKHQHHGHGWUHDWPHQW
& +HZDVWU\LQJWRILQLVKKLVDVVLJQPHQWV

 'U/HDFKEHJDQWUHDWLQJIRUPHQLQJLWLVEHIRUHUHFHLYLQJWKHVSLQDOIOXLG
UHVXOWVEHFDXVH

$ WKHLOOQHVVSURJUHVVHVUDSLGO\
% WKHWUHDWPHQWLVWKHVDPHIRUDOOFDXVHV
& WKHWHVWUHVXOWVGLGQRWDIIHFWWKHGLDJQRVLV

 'U/HDFKH[SODLQVWKDWPHQLQJLWLVLVPRUHOLNHO\WRFDXVHORQJWHUP
DIWHUHIIHFWVLI

$ LWLVQRWDFFXUDWHO\GLDJQRVHG
% SDWLHQWVGRQRWVHHNWUHDWPHQWTXLFNO\
& UHDFWLRQVWRWKHYLUXVDUHH[WUHPHO\VHYHUH

 'U/HDFKDGYLVHVWKRVHZKRWKLQNWKH\PD\EHLQIHFWHGZLWKPHQLQJLWLV
WR
$ JHWYDFFLQDWHGDWWKHHDUOLHVWRSSRUWXQLW\
% DYRLGSHRSOHZKRPD\EHVXIIHULQJIURPWKHYLUXV
& WDNHSUHFDXWLRQVWRSUHYHQWRWKHUVIURPEHFRPLQJLOO

фшху

51/ 1уѹ2"01&,+0фш1,ху

,2%"/-/"0"+11&,+$&3"+6 )&+& )-06 %&1/&01 ))"!/

3)&+,2$%1,+,21$&11"!-1&"+10&++"*"/$"+ 60"11&+$ѷ

 'U+RXJKWRQVD\VWKDWSDWLHQWVLQWKH('DUHPRUHOLNHO\WREHDJLWDWHG
DVWKH\DUHOLNHO\WR

$ VXIIHUIURPXQWUHDWHGKHDOWKSUREOHPV
% KDYHEHHQJLYHQEDGQHZVUHFHQWO\
& UHTXLUHPHGLFDOKHOSIUHTXHQWO\

 'U+RXJKWRQH[SODLQVWKDWFUHDWLQJVSDFHEHWZHHQWKHSDWLHQWDQGWKH
SURYLGHU

$ HQDEOHVERWKSDUWLHVWRUHPDLQFDOP
% HQFRXUDJHVWKHSDWLHQWWRH[LWWKHURRP
& UHGXFHVWKHOLNHOLKRRGRIWKHSURYLGHUEHLQJLQMXUHG
  :K\GRHV'U+RXJKWRQHQFRXUDJHSURYLGHUVWRVSHDNVORZO\"

$ WRHQVXUHWKHSDWLHQWXQGHUVWDQGVZKDWLVEHLQJVDLG
% WRJLYHRWKHUPHPEHUVRIVWDIIWLPHWRSUHSDUH
& WRJLYHWKHSDWLHQWDQRSSRUWXQLW\WRVSHDN

 :KDWDSSURDFKGRHV'U+RXJKWRQVXJJHVWIRUSDWLHQWVVXIIHULQJIURP
GHOXVLRQV"

$ DJUHHZLWKWKHSDWLHQWFRPSOHWHO\
% DFNQRZOHGJHWKHSDWLHQWߞVHPRWLRQV
& H[SODLQZK\WKHLUGHOXVLRQVDUHIDOVH

 'U+RXJKWRQVXJJHVWVWKDWFKRLFHVJLYHQWRWKHSDWLHQWVKRXOG

$ DYRLGXSVHWWLQJWKHSDWLHQWE\UHPDLQLQJSRVLWLYH
% PDLQWDLQWKHSDWLHQWߞVWUXVWE\EHLQJUHDOLVDEOH
& EHOLPLWHGLQRUGHUWRSUHYHQWFRQIXVLRQ

 'U+RXJKWRQUHFRPPHQGVWKDWZKHQWKHSDWLHQWLVFDOPWKH\VKRXOG

$ EHUHPRYHGIURPWKH('ZDUG
% XQGHUVWDQGZK\WKHLUEHKDYLRXUZDVLQDSSURSULDWH
& EHHQFRXUDJHGWRH[SODLQZKDWFDXVHGWKHLUUHDFWLRQ