Plantronics Headsets Amplifiers Iwr 0164 Ed04

ALE Application Partner Program
Inter-Working Report
Partner: PLANTRONICS
Application type: Headsets and speakerphones
Application name: EncorePro, Blackwire,
DA series, SAVI series, …
Alcatel-Lucent Enterprise Platform:
OmniPCX Enterprise™ / OmniPCX Office™ /
OXO Connect™
The product and release listed have been tested with the Alcatel-Lucent Enterprise Communication Platform and the
release specified hereinafter. The tests concern only the inter-working between the AAPP member’s product and the
Alcatel-Lucent Enterprise Communication Platform. The inter-working report is valid until the AAPP member’s product
issues a new major release of such product (incorporating new features or functionality), or until ALE International issues a
new major release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities), whichever first
occurs.
ALE INTERNATIONAL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE

APPLICATION PARTNER PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALE
INTERNATIONAL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR
CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE AAPP MEMBER’S PRODUCT INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A
PARTICULAR PURPOSE AND ALE INTERNATIONAL FURTHER SHALL HAVE NO LIABILITY TO AAPP MEMBER OR
ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE.
ALE Application Partner Program – Inter-working report - Edition 4 - page 1/43

Copyright © ALE International 2018
Certification overview
Date of the certification Febuary 2018
ALE International representative Sebastien EHRHARD

AAPP member representative Christophe HERRERIAS
OmniPCX Enterprise
Alcatel-Lucent Enterprise
OmniPCX Office
Communication Platform OpenTouch BE/MS
Alcatel-Lucent Enterprise OmniPCX Enterprise R12.1
Communication Platform release OXO Connect R2.2
Application Category Headset / amplifier
Author(s): Graham Pratley, Sebastien Ehrhard

Reviewer(s): Christophe Herrerias, Ian Dobie, Rachid Himmi
Revision History
Edition 4 January 2018: Add new headsets, new deskphones and new softphones
 IPDesktopSoftphone 11.0.71.0 with Hub 3.9.1
 80x8s Series Premium Deskphone version 5.10.10
 Deskphone 8001, 8008, 8018 version 5.10.10
 Rainbow Windows Desktop client
Edition 3: January 2016: Add new tests with:
 IPDesktopSoftphone on OmniPCX Enterprise
 IPDesktopSoftphone and PIMPhony on OmniPCX Office
 OpenTouch Conversation
Edition 2: June 2015: contains tests with the IPDesktopSoftphone on OmniPCX Enterprise and
PIMPhony on OmniPCX Office.
Edition 1: creation of the document – May 2015
contains the tests with the Premium Deskphones 8028/38/68/29/39 with OmniPCX
Enterprise
_______________________________________________________________________________
Test results
Passed Refused Postponed
Passed with restrictions
IWR validity extension

None.

AAPP Member Contact Information
Contact name: Christophe Herrerias
Title: OEM Sales Manager
Address: Interface Business Park, Bincknoll Lane
Zip Code: SN4 8QQ

City: Royal Wootton Bassett, Wiltshire
Country: UK
Phone: (0) 1793 848999

Fax: (0) 1793 842399
Mobile Phone:
Web site: www.plantronics.com

Email address: christophe.herrerias@plantronics.com

TABLE OF CONTENTS
1 INTRODUCTION ........................................................................................................... 5
2 VALIDITY OF THE INTERWORKING REPORT ................................................. 6
3 LIMITS OF THE TECHNICAL SUPPORT .............................................................. 7
3.1 CASE OF ADDITIONAL THIRD PARTY APPLICATIONS ................................................... 7
4 APPLICATION INFORMATION............................................................................... 8
5 TEST RESULTS ........................................................................................................... 9
5.1 PREMIUM DESKPHONES 8078S / 8068S / 8058S / 8028S ........................................... 10
5.2 DESKPHONE 8018 .................................................................................................... 12
5.3 DESKPHONE 8008 / 8001 .......................................................................................... 14
5.4 RAINBOW ................................................................................................................. 15
5.5 IPDESKTOPSOFTPHONE ........................................................................................... 17
5.6 ENCOREPRO HW510/520/530/540 .......................................................................... 19
5.7 ENCOREPRO HW515/525/535/545 USB.................................................................. 20
5.8 ENCOREPRO HW710/720 ........................................................................................ 21
5.9 ENCOREPRO HW715/725 USB ................................................................................ 22
5.10 SUPRAPLUS HW251/A HW251/N HW261/A HW261/N ................................ 23
5.11 ENTERA HW111/N HW121/N ............................................................................ 24
5.12 BLACKWIRE 300 SERIES C310/315/320/325 ......................................................... 25
5.13 BLACKWIRE 500 SERIES C510/520 ....................................................................... 26
5.14 BLACKWIRE 700 SERIES (USB + BLUETOOTH) C710/720 .................................... 27
5.15 BLACKWIRE 700 SERIES (USB) C725 ................................................................... 28
5.16 BLACKWIRE 3200 SERIES C3210/3215/3220/3225............................................... 29
5.17 BLACKWIRE 5200 SERIES C5210/5220 ................................................................. 30
5.18 CS SERIES CS510/520/530/540............................................................................ 31
5.19 SAVI W710 / 720 / 730 / 740 ............................................................................... 32
5.20 VOYAGER LEGEND CS.......................................................................................... 33
5.21 VOYAGER UC SERIES 3200, 5200, 6200, FOCUS, 8200 ........................................ 34
5.22 CALISTO P610 ...................................................................................................... 35
5.23 CALISTO P620 ...................................................................................................... 36
6 APPENDIX D: AAPP MEMBER’S ESCALATION PROCESS ............................ 37
7 APPENDIX A: AAPP PROGRAM ............................................................................ 38
7.1 ALCATEL-LUCENT APPLICATION PARTNER PROGRAM (AAPP) ............................... 38
7.2 ENTERPRISE.ALCATEL-LUCENT.COM ....................................................................... 39
8 APPENDIX C: AAPP ESCALATION PROCESS ................................................... 40
8.1 INTRODUCTION ........................................................................................................ 40
8.2 ESCALATION IN CASE OF A VALID INTER-WORKING REPORT ................................... 41
8.3 ESCALATION IN ALL OTHER CASES ........................................................................... 42
8.4 TECHNICAL SUPPORT ACCESS ................................................................................... 43

1 Introduction
This document is the result of the certification tests performed between the AAPP
member’s application and Alcatel-Lucent Enterprise’s platform.
It certifies proper inter-working with the AAPP member’s application.
Information contained in this document is believed to be accurate and reliable at

the time of printing.
However, due to ongoing product improvements and revisions, ALE International
cannot guarantee accuracy of printed material after the date of certification nor can
it accept responsibility for errors or omissions. Updates to this document can be
viewed on:
- the Technical Support page of the Enterprise Business Portal

(https://businessportal.alcatel-lucent.com) in the Application Partner
Interworking Reports corner (restricted to Business Partners)
- the Application Partner portal (https://applicationpartner.alcatel-lucent.com)

with free access.

2 Validity of the InterWorking Report
This InterWorking report specifies the products and releases which have been certified.
This inter-working report is valid unless specified until the AAPP member issues a new major
release of such product (incorporating new features or functionalities), or until ALE International
issues a new major release of such Alcatel-Lucent Enterprise product (incorporating new features
or functionalities), whichever first occurs.
A new release is identified as following:

 a “Major Release” is any x. enumerated release. Example Product 1.0 is
a major product release.
 a “Minor Release” is any x.y enumerated release. Example Product 1.1 is
a minor product release
The validity of the InterWorking report can be extended to upper major releases, if
for example the interface didn’t evolve, or to other products of the same family
range. Please refer to the “IWR validity extension” chapter at the beginning of the
report.
Note: The InterWorking report becomes automatically obsolete when the mentioned product
releases are end of life.

3 Limits of the Technical support
For certified AAPP applications, Technical support will be provided within the scope of the features
which have been certified in the InterWorking report. The scope is defined by the InterWorking
report via the tests cases which have been performed, the conditions and the perimeter of the
testing and identified limitations. All those details are documented in the IWR. The Business Partner
must verify an InterWorking Report (see above “Validity of the InterWorking Report) is valid and that
the deployment follows all recommendations and prerequisites described in the InterWorking
Report.
The certification does not verify the functional achievement of the AAPP member’s application as
well as it does not cover load capacity checks, race conditions and generally speaking any real
customer's site conditions.
Any possible issue will require first to be addressed and analyzed by the AAPP member before
being escalated to ALE International. Access to technical support by the Business Partner requires
a valid ALE maintenance contract
rd
For details on all cases (3 party application certified or not, request outside the scope of this IWR,
etc.), please refer to Appendix F “AAPP Escalation Process”.
3.1 Case of additional Third party applications
In case at a customer site an additional third party application NOT provided by

ALE International is included in the solution between the certified Alcatel-Lucent
Enterprise and AAPP member products such as a Session Border Controller or a
firewall for example, ALE International will consider that situation as to that where
no IWR exists. ALE International will handle this situation accordingly (for more
details, please refer to Appendix F “AAPP Escalation Process”).

4 Application information
Application commercial name: Several (see in next sections)
Application version: Several (see in next sections)
Interface type: Jack, USB, Bluetooth, RJ11
Brief application description: See in next sections

5 Test Results
Each following section details the tests executed, the tests results, the restrictions
for one partner equipment family. It also describes the equipment and how to
connect and configure it to the Alcatel-Lucent Enterprise equipment..
There are also specific sections for each Alcatel-Lucent Enterprise phone families.
Following notes apply for each section:
n/a not applicable

nt not tested
ok tested and supported
nok tested and not supported
note 1 see previous interworking documents on the Enterprise Portal:
- Plantronics Headsets & Amplifiers OmniPCX Platforms & Terminals
- Plantronics Headsets & Amplifiers / OmniPCX Platforms & softphones
IWR
- Plantronics Headsets & Amplifiers My IC Phone - IWR
Firmware used
Plantronics Product Firmware Used During Testing

EnCore Pro USB Products V117
Blackwire C300 Series V205
Blackwire C500 Series V155
Blackwire C710/C720 V53
Blackwire V725 V155
DA Series V119
APU-75 EHS V215
Savi 700 Series V28.47
Savi 400 Series V28.27
BT600 Bluetooth Dongle V13.17

5.1 Premium DeskPhones 8078s / 8068s / 8058s / 8028s
Premium DeskPhones 8078s /8068s / 8058s / 8028s

Name:
IP phones featuring an elegant, contemporary design, they combine improved audio and
software capabilities with ergonomic features to provide a superior communication
experience.
Headset interfaces and cables:

Jack 3.5mm Direct
Jack 3.5mm 4 poles: QD Quick Disconnect 3.5mm 4 poles long (P/N 38541-04)
USB Direct
USB – QD Adapter DA Series DA 70/80/90
USB EHS Adapter APU-75 (P/N 202678-01)
Bluetooth (8068s + 8078s only)

Supported headsets and associated connectivity and cables:
OmniPCX
OmniPCX Enterprise
Office
R12.1 (NOE 5.10.10)
Connect R2.2
80x8s
80x8s 80x8s BT 80x8s
BT
Jack 3.5mm - QD Jack 3.5mm - QD
EncorePro 700 QD
or USB – QD or USB - QD
EncorePro HW710/720
DA 70/80/90 DA 70/80/90
EncorePro 500 QD
or USB - QD or USB - QD
HW510/520/530/540
DA 70/80/90 DA 70/80/90
SupraPlus QD or or
HW251/261 USB - QD USB - QD
DA 70/80/90 DA 70/80/90
Entera QD
or USB - QD or USB - QD
HW111/121
DA 70/80/90 DA 70/80/90
EncorePro 700 USB
USB Direct USB Direct
HW715/25 USB
EncorePro 500 USB
HW515/525/535/545 USB
Blackwire 3200 Series (USB A)
C3210/C3220
Blackwire 3200 Series (USB A + USB Direct USB Direct
Jack 3.5mm) or or
C3215/3225 Jack 3.5mm Direct Jack 3.5mm Direct
Blackwire 5200 Series (USB A + USB Direct USB Direct
Jack 3.5mm) or or same as for
C5210/5220 Jack 3.5mm Direct Jack 3.5mm Direct OmniPCX
Enterprise
C310/320
Blackwire 300 Series (USB A + Jack USB Direct USB Direct
3.5mm) or or
C315/325 Jack 3.5mm Direct Jack 3.5mm Direct
C510/520
Blackwire 700 Series (USB A +
USB Direct
Bluetooth) USB Direct
or BT
C710/720
Blackwire 700 Series (USB)
C725
CS510/520/530/540 APU-75 APU-75
SAVI W410/420/430/440/445 USB Direct USB Direct
SAVI W710/720/730/740/745 APU-75 APU-75
Voyager Legend/3200/5200 n/a BT
Voyager Legend CS APU-75 APU-75
Voyager UC Series USB Direct
USB Direct
3200/5200/6200/Focus/8200 or BT
Calisto P610 USB Direct USB Direct
Calisto P620 n/a BT

5.2 DeskPhone 8018
Name: DeskPhone 8018

IP phones featuring an elegant, contemporary design, they combine improved audio and
software capabilities with ergonomic features to provide a superior communication
experience.
USB Direct
USB EHS Adapter APU-75 (P/N 202678-01)
OmniPCX
OmniPCX Enterprise
Office
R12.1 NOE 5.10.10)
Connect R2.2
8018 8018
EncorePro 500 QD USB - QD
HW510/520/530/540 DA 70/80/90
HW710/720 DA 70/80/90
SupraPlus QD USB - QD
HW251/261 DA 70/80/90
Entera QD USB - QD
HW111/121 DA 70/80/90
EncorePro 700 USB
USB Direct
HW715/725 USB
EncorePro 500 USB same as for
USB Direct
HW515/525/535/545 USB OmniPCX
Blackwire 3200 Series (USB A) Enterprise
USB Direct
C3210/3215/3220/3225
USB Direct
C5210/C5220
USB Direct
C310/315/320/325
USB Direct
C510/520
Blackwire 700 Series (USB A + BT)
USB Direct
C710/720
Blackwire 700 Series (USB A) USB Direct

C725
CS510/20/30/40 APU-75
SAVI W410/20/30/40/45 USB Direct
SAVI W710/20/30/40/45 APU-75
Voyager Legend CS APU-75
Voyager UC Series
Direct USB
3200/5200/6200/Focus/8200
Calisto P610 Direct USB

5.3 Deskphone 8008 / 8001
Name: DeskPhones 8008 8001

IP phones featuring an elegant, contemporary design, they combine improved
audio and software capabilities with ergonomic features to provide a superior
communication experience
RJ9 : RJ – QD (P/N 27190-01)

Jack 3.5mm Direct (8001 only)
Jack 3.5mm 4 poles: QD Quick Disconnect 3.5mm 4 poles
long (P/N 38541-04) (8001 only)
HL10 mechanical lifter
OmniPCX
OmniPCX Enterprise
Office
R12.1 (NOE 5.10.10)
Connect R2.2
8001 8008 8001 8008
EncorePro 500 QD
Jack 3.5mm - QD RJ - QD
HW510/520/530/540
EncorePro 700 QD
HW710/720
SupraPlus QD
HW251/261
Entera QD
HW111/121 same as for
Blackwire 3200 Series (USB A + Jack OmniPCX
3.5mm) Jack 3.5mm Direct N/A Enterprise
C3215/3225
Blackwire 5200 series (USB A + Jack
3.5mm) Jack 3.5mm Direct N/A
C5210/5220
Blackwire 300 series (USB A + Jack
3.5mm) Jack 3.5mm Direct N/A
C315/325
CS510/520/530/540 HL10 HL10
SAVI W710/20/30/40/45 HL10 HL10

Voyager Legend CS HL10 HL10

5.4 Rainbow
Name: Rainbow
Fully integrated business communication tool combining chat, audio and video calls.

USB – QD Adapter DA Series DA
70/80/90
USB Direct
Operating system: Win 7 32 & 64 bits / Win 8 32 & 64 bits / Win 10 32 & 64 bits
Software version: 1.36.6

Rainbow
1.36.6
USB - QD
EncorePro 500 QD HW510/520/530/540
DA 70/80/90
HW710/720 DA 70/80/90
SupraPlus QD USB - QD
HW251/261 DA 70/80/90
Entera USB - QD
HW111/121 DA 70/80/90
EncorePro 700 USB
USB Direct
HW715/725 USB
EncorePro 500 USB
USB Direct
HW515/525/535/545 USB
USB Direct
C3210/3220
Blackwire 3200 Series (USB A + Jack 3.5mm)
USB Direct
C3215/3225
USB Direct
C5210/C5220
USB Direct
C310/320
USB Direct
C315/325
USB Direct
C510/520
Blackwire 700 Series (USB A + Bluetooth)
USB Direct
C710/720
USB Direct
C725
SAVI W410/420/430/440/445 USB Direct
SAVI W710/20/30/40 USB Direct
Voyager UC Series
USB Direct
3200/5200/6200/Focus/8200
Calisto P610 USB Direct
Calisto P620 USB Direct
Notes: Native call control integration by ALE on Windows desktop client only

5.5 IPDesktopSoftPhone
Name: IP Desktop SoftPhone

A multimedia, fully integrated telephony application providing voice communications
Installed on a user’s PC it emulates a 4068 IP Touch phone / 8068 Premium DeskPhone.

USB Direct
Operating system: Windows 7 32 & 64 bits / Windows 8 32 & 64 bits

Software version: R11.0.71.0
Check latest version with HUB API

OmniPCX Enterprise OmniPCX Office

R12.1 (NOE 5.10.10) Connect R2.2
EncorePro 500 QD USB - QD USB - QD
HW510/520/530/540 DA 70/80/90 DA 70/80/90
EncorePro 700 QD USB - QD USB - QD
HW710/720 DA 70/80/90 DA 70/80/90
SupraPlus QD USB - QD USB - QD
HW251/261 DA 70/80/90 DA 70/80/90
Entera QD USB - QD USB - QD
HW111/121 DA 70/80/90 DA 70/80/90
EncorePro 700 USB
HW715/725 USB
EncorePro 500 USB
HW515/525/535/545 USB
C3210/3220
C3215/3225
C5210/C5220
C310/320
C315/325
C512/520
Blackwire 700 Series (USB A + Bluetooth)
C710/720
C725
Voyager UC Series
3200/5200/6200/Focus/8200
Notes: Plantronics Hub is required for Call Control

5.6 EncorePro HW510/520/530/540
Name: EncorePro HW510/520/530/540

Over-the-head and over-the-ear light and flexible monaural and binaural headsets with
soft ear cushions for all-day wearing comfort.
Tests results:
Subjective
ok Headset side comprehension of speech
ok Sound level (the signal level in the headset is comfortable)
ok Distant side comprehension of speech
ok Noise cancellation feature via supported headset
Call control
ok Connecting / pairing
ok Off and On hook
n/a Mute (no mute button on the headset)
n/a Audio level adjustment (no audio level adjustment buttons on the headset)
Premium DeskPhones , Deskphones, Rainbow , IPDesktop Softphone

5.7 EncorePro HW515/525/535/545 USB
Name: EncorePro HW515/525/535/545USB

Over-the-head and over-the-ear light and flexible monaural and binaural headsets with soft
ear cushions for all-day wearing comfort.
Tests results:
Subjective
Call control
ok Off and On hook
ok Mute
ok Audio level adjustment

5.8 EncorePro HW710/720
Name: EncorePro HW710/720

The highest performance headsets for highest performing employees deliver award-winning
design, luxurious comfort, and a premium look and feel.
Tests results:
Subjective
ok Sound level (the signal level in the headset is comfortable and can be adjusted)
ok Noise Cancellation feature via supported headset
Call control
ok Pairing
ok Off and On hook

5.9 EncorePro HW715/725 USB
Name: EncorePro HW715/725 USB

The highest performance headsets for highest performing employees deliver award-
winning design, luxurious comfort, and a premium look and feel.
Tests results:
Subjective
Call control
ok Pairing
ok Off and On hook
ok Mute

5.10 SupraPlus HW251/A HW251/N HW261/A HW261/N
Name: SupraPlus HW251/A HW251/N HW261/A HW261/N

Wideband premium audio over-the-head, all-day comfortable and robust with single or
dual earpiece.
Tests results:
Subjective
Call control
ok Off and On hook

5.11 Entera HW111/N HW121/N
Name: Entera HW111/N HW121/N

Featuring wideband technology and a noise-canceling microphone, the Plantronics Entera
headset delivers strong value and performance to the more cost-conscious contact centers.
Tests results:
Subjective
Call control
ok Off and On hook

5.12 Blackwire 300 series C310/315/320/325
Name: Blackwire C310/315/320/325

Blackwire 300 Series USB headsets deliver simplicity, durability, comfort, and professional
sound at an entry-level cost.
Tests results:
Subjective
Call control
ok Off and On hook
ok Mute

5.13 Blackwire 500 series C510/520
Name: Blackwire C510/520

Meet the Blackwire® 500 Series corded USB headsets with our industry-first Smart Sensor™
technology. It easily and intuitively juggles PC calls and multi-media using audio alerts to
manage connection, mute and volume status. With easy portability, it offers premium hi-fi
stereo audio (Blackwire 520) and all-day comfort at your desk or at home.
Tests results:
Subjective
Call control
ok Off and On hook
ok Mute

5.14 Blackwire 700 Series (USB + Bluetooth) C710/720
Name: Blackwire C710/720

High-quality PC audio and seamless Bluetooth connectivity to mobile phones and
tablets. Smart Sensor technology that automatically answers a call when you put on the
headset, and a detachable cable for taking your mobile calls throughout the office.
Tests results:
Subjective
Call control
ok Off and On hook
ok Mute

5.15 Blackwire 700 Series (USB) C725
Name: Blackwire C725

Featuring Active Noise Canceling technology, a noise-canceling mic, and hi-fi stereo
performance, the Blackwire 725 minimizes external noises while ensuring that PC-based calls
and multimedia come through crystal clear.
Tests results:
Subjective
Call control
ok Pairing
ok Off and On hook
ok Mute

5.16 Blackwire 3200 Series C3210/3215/3220/3225
Name: Blackwire 3210 / 3215 / 3220 / 3225

The Blackwire 3200 Series fits your busy workday. Easy to use, USB/ USB-C and 3.5
mm connectivity options let you work on a variety of devices. And it's so comfortable,
you'll be able to wear it all day.
Tests
results:
Subjective
Call control
ok Pairing
ok Off and On hook
ok Mute

5.17 Blackwire 5200 Series C5210/5220
Name: Blackwire 5210/5220

The Blackwire 5200 Series fits your busy workday. Easy to use, USB/ USB-C and 3.5 mm
connectivity options let you work on a variety of devices. And it's so comfortable, you'll be
able to wear it all day.
Tests
results:
Subjective
Call control
ok Pairing
ok Off and On hook
ok Mute
Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone

5.18 CS Series CS510/520/530/540
Name: CS510/520/530/540
The system features the lightest DECT™ headset on the market, a streamlined design
and improved performance all with the same reliability for hands-free productivity.
Tests results:
Subjective
Call control
ok Off and On hook
ok Mute
Premium DeskPhones, Deskphones

5.19 SAVI W710 / 720 / 730 / 740
Name: SAVI W710/720/730/740

With multi-device connectivity, a newly designed convertible headset, and up to 350 feet of
wireless range, now you can easily manage desk phone, PC and mobile phone calls with the
most intelligent wireless headset system on the market.
Tests results:
Subjective
Call control
ok Off and On hook
ok Mute

5.20 Voyager Legend CS
Name: Voyager Legend CS

Intuitive smart sensor technology lets you answer calls simply by placing it on your ear, and
you can always count on crystal clear audio with noise canceling technology that blocks out
nearby voices, car horns, even wind. Connect to your desk phone. Connect to your mobile.
Tests results:
Subjective
Call control
ok Off and On hook
ok Mute
Premium DeskPhones, Deskphones

5.21 Voyager UC Series 3200, 5200, 6200, Focus, 8200
Name: Voyager 3200 UC / 5200 UC / 6200 UC / Focus UC / 8200 UC

With connectivity to PC, smartphone, or tablet, sensors, precisely-tuned audio, voice controls
and advanced charging accessories – it’s the perfect headset range you want for your mobile
life.
Tests results:
Subjective
Call control
ok Off and On hook
ok Mute

5.22 Calisto P610
Name: Calisto P610

Small and lightweight, the Calisto 600 series speakerphones provide professional-sounding
audio wherever you touch down. Looking for anywhere conferencing ?
Corded USB speakerphone for plug-and-play conferencing convenience.
Tests results:
Subjective
Call control
ok Pairing
ok Off and On hook
ok Mute

5.23 Calisto P620
Name: Calisto P620
Portable wireless UC speakerphone that instantly transforms your laptop or smartphone into a
premium-quality conferencing device.
Tests results:
Subjective
Call control
ok Off and On hook
ok Mute
Premium DeskPhones, Rainbow, IPDesktop Softphone

6 Appendix D: AAPP member’s escalation
process
For presales and post support please refer to www.plantronics.com for the contact
details of your nearest Plantronics office or partner.
The website also offers the latest software downloads as well as an extensive
knowledge database.
The following local contact numbers can also be used to obtain both presales and
technical support.
UK 0800 410014
Netherland 0800 7526876
BE/LUX 00800 75268766
France 0825 0825 99
Germany 0800 242500
Italy 0800 950934
Iberia 902 415191
Finland 0201 550 550
Sweden 031 28 95 00
Denmark 44 35 05 35
Norway 23 17 3770
MEEA +44 1793 842443

7 Appendix A: AAPP program
7.1 Alcatel-Lucent Application Partner Program (AAPP)
The Application Partner Program is designed to support companies that develop

communication applications for the enterprise market, based on Alcatel-Lucent
Enterprise's product family.
The program provides tools and support for developing, verifying and promoting
compliant third-party applications that complement Alcatel-Lucent Enterprise's
product family. ALE International facilitates market access for compliant
applications.
The Alcatel-Lucent Application Partner Program (AAPP) has two main objectives:
 Provide easy interfacing for Alcatel-Lucent Enterprise communication

products:
Alcatel-Lucent Enterprise's communication products for the enterprise
market include infrastructure elements, platforms and software suites. To
ensure easy integration, the AAPP provides a full array of standards-based
application programming interfaces and fully-documented proprietary
interfaces. Together, these enable third-party applications to benefit fully
from the potential of Alcatel-Lucent Enterprise products.
 Test and verify a comprehensive range of third-party applications:

to ensure proper inter-working, ALE International tests and verifies selected
third-party applications that complement its portfolio. Successful candidates,
which are labelled Alcatel-Lucent Enterprise Compliant Application, come
from every area of voice and data communications.
The Alcatel-Lucent Application Partner Program covers a wide array of third-party

applications/products designed for voice-centric and data-centric networks in the
enterprise market, including terminals, communication applications, mobility,
management, security, etc.

Web site
The Application Partner Portal is a website dedicated to the AAPP program and
where the InterWorking Reports can be consulted. Its access is free at
http://applicationpartner.alcatel-lucent.com
7.2 Enterprise.Alcatel-Lucent.com
You can access the Alcatel-Lucent Enterprise website at this URL:

http://www.enterprise.alcatel-lucent.com/

8 Appendix C: AAPP Escalation process
8.1 Introduction
The purpose of this appendix is to define the escalation process to be applied by

the ALE International Business Partners when facing a problem with the solution
certified in this document.
The principle is that ALE International Technical Support will be subject to the
existence of a valid InterWorking Report within the limits defined in the chapter
“Limits of the Technical support”.
In case technical support is granted, ALE International and the Application Partner,
are engaged as following:
(*) The Application Partner Business Partner can be a Third-Party company or

the ALE International Business Partner itself

8.2 Escalation in case of a valid Inter-Working Report
The InterWorking Report describes the test cases which have been performed, the
conditions of the testing and the observed limitations.
This defines the scope of what has been certified.
If the issue is in the scope of the IWR, both parties, ALE International and the
Application Partner, are engaged:
Case 1: the responsibility can be established 100% on ALE International side.

In that case, the problem must be escalated by the ALE Business Partner to
the ALE International Support Center using the standard process: open a
ticket (eService Request –eSR)
Case 2: the responsibility can be established 100% on Application Partner side.

In that case, the problem must be escalated directly to the Application
Partner by opening a ticket through the Partner Hotline. In general, the
process to be applied for the Application Partner is described in the IWR.
Case 3: the responsibility can not be established.

In that case the following process applies:
 The Application Partner shall be contacted first by the Business Partner

(responsible for the application, see figure in previous page) for an
analysis of the problem.
 The ALE International Business Partner will escalate the problem to the
ALE International Support Center only if the Application Partner has
demonstrated with traces a problem on the ALE International side or if
the Application Partner (not the Business Partner) needs the involvement
of ALE International
In that case, the ALE International Business Partner must provide the
reference of the Case Number on the Application Partner side. The
Application Partner must provide to ALE International the results of its
investigations, traces, etc, related to this Case Number.
ALE International reserves the right to close the case opened on his side if
the investigations made on the Application Partner side are insufficient or do
not exist.
Note: Known problems or remarks mentioned in the IWR will not be taken into
account.
For any issue reported by a Business Partner outside the scope of the IWR, ALE International offers
the “On Demand Diagnostic” service where ALE International will provide 8 hours assistance
against payment .

IMPORTANT NOTE 1: The possibility to configure the Alcatel-Lucent Enterprise
PBX with ACTIS quotation tool in order to interwork with an external application is
not
the guarantee of the availability and the support of the solution. The reference
remains the existence of a valid InterWorking Report.
Please check the availability of the Inter-Working Report on the AAPP (URL:
https://private.applicationpartner.alcatel-lucent.com) or Enterprise Business Portal
(Url: Enterprise Business Portal) web sites.
IMPORTANT NOTE 2: Involvement of the ALE International Business Partner is

mandatory, the access to the Alcatel-Lucent Enterprise platform (remote access,
login/password) being the Business Partner responsibility.
8.3 Escalation in all other cases
For non-certified AAPP applications, no valid InterWorking Report is available and

the integrator is expected to troubleshoot the issue. If the ALE Business Partner
finds out the reported issue is maybe due to one of the Alcatel-Lucent Enterprise
solutions, the ALE Business Partner opens a ticket with ALE International Support
and shares all trouble shooting information and conclusions that shows a need for
ALE International to analyze.
Access to technical support requires a valid ALE maintenance contract and the
most recent maintenance software revision deployed on site. The resolution of
those non-AAPP solutions cases is based on best effort and there is no
commitment to fix or enhance the licensed Alcatel-Lucent Enterprise software.
For information, for non-certified AAPP applications and if the ALE Business
Partner is not able to find out the issues, ALE International offers an “On Demand
Diagnostic” service where assistance will be provided for a fee.

8.4 Technical support access
The ALE International Support Center is open 24 hours a day; 7 days a week:
 e-Support from the Application Partner Web site (if registered Alcatel-Lucent
Application Partner): http://applicationpartner.alcatel-lucent.com
 e-Support from the ALE International Business Partners Web site (if registered
Alcatel-Lucent Enterprise Business Partners): https://businessportal2.alcatel-
lucent.com click under “Contact us” the eService Request link
 e-mail: Ebg_Global_Supportcenter@al-enterprise.com
 Fax number: +33(0)3 69 20 85 85
 Telephone numbers:
ALE International Business Partners Support Center for countries:
Country Supported language Toll free number

France
Belgium French
Luxembourg
Germany
Austria German
Switzerland
United Kingdom
Italy
Australia
Denmark
Ireland
Netherlands +800-00200100
South Africa
Norway
English
Poland
Sweden
Czech Republic
Estonia
Finland
Greece
Slovakia
Portugal
Spain Spanish
For other countries:

English answer: + 1 650 385 2193
French answer: + 1 650 385 2196
German answer: + 1 650 385 2197
Spanish answer: + 1 650 385 2198
END OF DOCUMENT


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ALE Application Partner Program

ALE INTERNATIONAL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE

ALE Application Partner Program – Inter-working report - Edition 4 - page 1/43

Date of the certification Febuary 2018

ALE International representative Sebastien EHRHARD

Application Category Headset / amplifier

Author(s): Graham Pratley, Sebastien Ehrhard

Passed with restrictions

IWR validity extension

ALE Application Partner Program – Inter-working report - Edition 4 - page 2/43

Contact name: Christophe Herrerias

Title: OEM Sales Manager

Address: Interface Business Park, Bincknoll Lane

Zip Code: SN4 8QQ

Phone: (0) 1793 848999

Web site: www.plantronics.com

ALE Application Partner Program – Inter-working report - Edition 4 - page 3/43

ALE Application Partner Program – Inter-working report - Edition 4 - page 4/43

It certifies proper inter-working with the AAPP member’s application.

Information contained in this document is believed to be accurate and reliable at

- the Technical Support page of the Enterprise Business Portal

- the Application Partner portal (https://applicationpartner.alcatel-lucent.com)

ALE Application Partner Program – Inter-working report - Edition 4 - page 5/43

A new release is identified as following:

ALE Application Partner Program – Inter-working report - Edition 4 - page 6/43

3.1 Case of additional Third party applications

In case at a customer site an additional third party application NOT provided by

ALE Application Partner Program – Inter-working report - Edition 4 - page 7/43

Application commercial name: Several (see in next sections)

Application version: Several (see in next sections)

Interface type: Jack, USB, Bluetooth, RJ11

Brief application description: See in next sections

ALE Application Partner Program – Inter-working report - Edition 4 - page 8/43

Following notes apply for each section:

n/a not applicable

Plantronics Product Firmware Used During Testing

ALE Application Partner Program – Inter-working report - Edition 4 - page 9/43

Premium DeskPhones 8078s /8068s / 8058s / 8028s

Headset interfaces and cables:

ALE Application Partner Program – Inter-working report - Edition 4 - page 10/43

ALE Application Partner Program – Inter-working report - Edition 4 - page 11/43

Name: DeskPhone 8018

Headset interfaces and cables:

Supported headsets and associated connectivity and cables:

ALE Application Partner Program – Inter-working report - Edition 4 - page 12/43

ALE Application Partner Program – Inter-working report - Edition 4 - page 13/43

Name: DeskPhones 8008 8001

RJ9 : RJ – QD (P/N 27190-01)

Supported headsets and associated connectivity and cables:

SAVI W710/20/30/40/45 HL10 HL10

ALE Application Partner Program – Inter-working report - Edition 4 - page 14/43

Headset interfaces and cables:

ALE Application Partner Program – Inter-working report - Edition 4 - page 15/43

ALE Application Partner Program – Inter-working report - Edition 4 - page 16/43

Name: IP Desktop SoftPhone

Headset interfaces and cables:

Operating system: Windows 7 32 & 64 bits / Windows 8 32 & 64 bits

ALE Application Partner Program – Inter-working report - Edition 4 - page 17/43

OmniPCX Enterprise OmniPCX Office

Notes: Plantronics Hub is required for Call Control

ALE Application Partner Program – Inter-working report - Edition 4 - page 18/43

Name: EncorePro HW510/520/530/540

Premium DeskPhones , Deskphones, Rainbow , IPDesktop Softphone

ALE Application Partner Program – Inter-working report - Edition 4 - page 19/43