FLOWCHARTS

Flowcharts are graphical representations of a process which detail the sequencing of the materials,
machinery, and operations that make up that process. They are an excellent means of documenting
what is going on in a process and communicating that information to everyone.

There are many benefits to using a flowchart. First, it clearly identifies the components of a process.
This helps the people who work in the process understand where they fit in and what the overall
objective is. Second, it also can be used as a training tool for new workers who are brought into
the process or for existing workers who change locations within the process. Third, it can serve as a
guide for identifying problems or areas of improvement within the process. It also helps identify
where and when in the process measurements can be made. Fourth, it can be used to document a
simple operation such as a cash sales transaction, as shown in Figure 14-5. A flowchart can also be
used to document a complex concept such as the running of a corporation. Finally, and most impor-
tantly, if used consistently, everyone will understand the process in the same terms. In other words,
everyone will speak the same language.