Response of the Telecom Industries to the

Global Crisis:
During the recent pandemic situation, the telecom operators have become more relevant as
compared to the past years since they are connecting families, friends as well as communities while
keeping the businesses running and the educational and academic institutions logged on.

In this unprecedented time, the communication service providers (abbreviated as CSPs) have shown
a willingness to act in turn giving us an insight into the reality of the new market. CSPs are putting
their efforts for “working from home”, social distancing and online learning.

Immediate Response
Around the world, the communication service providers have started to respond to the calls
immediately. Chicago tech. has also responded to the impacts of the Covid-19 in so many ways and
their efforts are being supported in various fields:

 Supporting healthcare by equipping hospitals with high-speed networks and devices in order
to trace the virus spread in the United States.

 The network capacity has been extended by 30-50% in order to support the people working
from remote areas and for the students taking classes via virtual classrooms,

 Implementing virtual and remote agent strategies in order to deliver customer care while
intensifying traffic to contact digital channels and service centers.

 Providing continued service to small and residential businesses and the customers who are
not able to pay the bills by waiving late fees as well as opening Wi-Fi hotspots for the people
that need them.

Reaction to the Market Conditions

We cannot deny the fact that our society and economy strongly depend upon the telecom industry
and due to the recent pandemic situation, the telecom market has suffered a lot of
changes. However, in the coming few months, the telecom industry will have to respond to some of
the common challenges, including:

 Substantial burden on operating expenses

 Optimizing the supply chain in spite of labor supply and equipment.

 Cash management among an economic downturn.