Personally, I think it really depends really. Whenever
you are in agent situation, phoning is considered to be the best way as it give you a little time to put through the other. Moreover, it’s obvious that students prefer to chat rather than make a phone call because of the lack of money. On the contrary, the elderly people are keen on calling because they are not really good at mobile phone and it’s impossible for them to texting quickly. Additionally, when you are phoning, you can easily express your feeling through your voice which can give you a chance to build up a relationship.