b. Short rationale for each activity (Why is it included?

How will it achieve the objective of

successful implementation of changes and performance to standard?).

 Regular meeting with sales team to ensure they follow company strategic

 Review of quarterly scorecard to analyse outcome and improve quality of product and service

 Review customer feedback with sales and customer service team leader to understand
customer needs

 Revision policies, procedures and standards to up to date company standard

 Reward of the best practice staff to give motivation for doing a great job and to achieve
company goals